Trooli Avis 

Marcia was very helpful in adjusting my renewal price so that it matched one of the cheapest deals available. I am pleased that I can stay with Trooli because I have always found the staff very friendly and obliging, and the very few technical problems I had were swiftly solved.

I first encountered Trooli when an engineer was working on a neighbour's house earlier this year - I got chatting and he told me about the full fibre service they provide so when my contract with EE expired I contacted Trooli. They fitted the new broadband service, no problems, and faster for about half the price I was paying before.
Very pleased and glad I encountered the engineer who was helpful and informed.

Mercia was polite and clear and helpful on todays contract renewal call. A few weeks ago I had a connection problem and your operative was incredibly patient and was successful in helping me. Very happy with Trooli.

I cannot rate Trooli high enough, after struggling for months with Openreach and EE broadband they have installed their own new cabling and I now have a solid & stable 2gb full fibre connection. I work from home so a reliable broadband connection is essential and I had months of issues with my EE broadband, constant dropouts and weeks without access! After discussing my situation with Trooli, I went ahead a placed an order, within two weeks they had engineers out installing the new cabling and I was connected. It has now been a couple of months and no issues so far, highly recommended.

After the move, I am still without internet having tried to take out service with Trooli. They needed to send out a router, which then 'failed' delivery on the 24th June (I have since proven that the courier neither attended the correct street, nor even got out of his van).
I rearranged delivery, which then did not happen. I spoke with the courier company (APC), who said I could collect it from the depot this past Saturday, 4th July. I spent 45 minutes there, and they could not find it. It was last scanned on the 25th, apparently. It is lost in the system, and I should speak to Trooli.
I then called Trooli, who informed me that they cannot send another router until the missing one is returned. It seems Trooli believe I should wait indefinitely for the courier they employ to resolve their own issues before they resolve those of their customers. As of the initial delivery date, we are now 12 days without internet, with no end in sight as to when this will be resolved.
I had not heard of Trooli before the move, and I sincerely wish I still hadn't. It's easy to point the finger at the courier, but Trooli choose to use them, and none of this is any fault of mine, yet I am seemingly left on my own to sort this out. It's absurd.

Very impressed with the engineer who carried out the installation. Obviously experienced and quick, tidied up as he progressed the work. Neat layout of the instrumentation inside. So far connecting is quicker for existing systems. Well pleased and looking forward to exploring further.

Talha was very pleasant to deal with and made no objection to my request to have the installation placed in the loft instead of the hallway. Very neat and efficient - Thank you!

Sales assistant Mikyle Moorgasen was very helpful and efficient with our seitxh to Trooli. So far so good. Our neighbours have been pleased with the service.

Excellent customer service from Mikyle today sorting us out with a Trooli broadband package. However installation is not til 23 July (our choice) so cannot comment on installation or broadband service.

Dan was great, tidy, efficient and professional. Excellent installation.

Waited years for fiber to come to my village. Was active within a few days of ordering the 2Gbps package. I get 2300 down and about 1600 up. The engineer was polite and made a good job of running the cables. For £40 a month its much better than BT in terms of value and speed. Well done

Kash, the Trooli engineer gave me a heads up before he arrived and arrived exactly when he said he would. Helped me work out the best place for the cable to come into the house. And then he just sorted it quickly and efficiently leaving no mess. And it works!

Shaun was brilliant, made sure everything was done perfectly. 10/10 guy

Assosiate was extremely helpful and accomadating on my DD dates . She was also very friendly and polite . No issues so far joint them on 15th 06.26 . I would highly recommend Trooli

Just moved back from the USA, a good friend recommended Trooli for my internet.. I called up, spoke with Kash, who was very helpful, and has set me up for my new internet 4 days time.
Thank you for explaining everything .. setting up on appropriate package.
Judie

Engineer excellent and I am so glad I switched to Trooli, no more clumpy internet.

We’ve had Trooli fibre broadband for about a month now. Living rurally we were excited to finally be able to get it! So far so good. Installation was quick and good communication before and on the day.

The reason for this review is i had an email saying my direct debit had been cancelled. I was a bit worried as I’d not done anything at my end and don’t want our shiny new broadband to be cut off!

I replied to the email and had a quick response within a couple of hours from someone called Sphokazi. I was reassured that all was well with the direct debit, and when the first payment would be taken.

Having read some of the other reviews on here (after taking out my broadband!) I just wanted to say that my first experience of Trooli customer service has been really good and very fast. Thank you Sphokazi! :)

Itu hands down went above and beyond to help me get signed over. Hes customer service was 10/10 couldn't ask for more. He even helped me get a bit of discount.

All necessary changes carried out efficiently by advisor, Ntombizonke. Thank you

Trooli is the best. Leaving BT 2 years ago, heading to what was then an unknown, turned out to be the best decision to ever. Not only did Trooli at the time pay off what was left of my BT Contract, but then got us on board with the 900MEG download speeds have been transformational.

The fact that we have renewed our contract with Trooli is all anyone really needs to know that the service is great. And we have upgraded to the Ultimate package that doesn't have an ultimate price, £39 a month for 2GB speeds its exceptional value. and can vouch that, from the last 2 years, things have been very reliable