Trooli Avis 

Trooli answered all my questions I asked before I signed up, their engineers on the day were very courteous and helpful, no mess left after installation, and good fast broadband speeds. Mind you I only had BT copper broadband before !!

The automated phone call handling was one of the best and I was soon through to the right person in the recontracts section. Amy made no quibble at my request to downgrade my contract one notch, a very prompt and efficient response. Thank you.

I only discovered Trooli this month and am extremely happy that I did. None of the other providers have plans to connect our remote village to FTTP, as soon as I heard about Trooli I checked their site and was surprised to find that they did cover my address. I immediately signed up and was given an installation date about 10 days away. I had a good choice of dates and am or pm installation. On the afternoon chosen the engineer arrived, a very friendly and courteous man who quickly ran through the installation process with me and agreed the route the cable would take into my house. Once installed he tested the system and found a problem with the cable from the pole to the premises. He replaced the cable and the broadband worked perfectly. Before Installation I had a maximum speed of 45 Mb per second, now I’m getting between 800 & 1100 Mb per second with upload very similar to download speeds. It has made a huge change for us and cannot recommend Trooli and their engineers highly enough !

Shaun and John did an excellent work, appreciate it.

The installation was done very professionally by the team. Managed every request I made re routing of the cable etc. Love the way the switch was made so there was no time we were without the internet connection. Really pleased so far.

Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased. Communication was spot on. The engineer Kevin turned up on time (within 24 hours of reporting the problem and identified the issue quickly. I’m an electrical engineer myself and so interested in the problem. He patiently answered my questions, and explained what he was doing. He even showed me photos of the damage and readings at the failed splitter junction some 83 meters away (which in itself is amazing). Kevin is a credit to Trooli, thank you.

very helpful

Very helpful and able to answer all my questions making it easy to switch to Trooli. George Hodgson made sure that I understood everything making it an enjoyable transaction

Spoke to triple today due to my internet speed not being enough with BT.

George hodgson was straight to the point assured me with what they could provide plus comfortable knowing I’d get back to good speeds

Great service and professional and friendly.

The engineer attended and assessed my property and said l needed a pipe to carry the cable to the house. The groundworks team then came and laid the pipe in one afternoon. The engineers then returned and installed the whole system in 2 hours and I couldn't be happier. Full fibre broadband at a great price. Customer service was excellent throughout and Nadeem kept me informed throughout the process, in fact all personnel involved from start to finish were excellent and I highly recommend this company.

Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job and left it looking like a mess outside. Speed has so far been mixed and has dropped out multiple times. I've now got the challenge of getting the refund back from Trooli for my early termination. Customers want simplicity and so far the transition has not been.

Belmirro Khoza was absolutely excellent. Really helpful with sorting out my internet package as there were issues. Kept daily contact regarding the progress and was overall super friendly.

Great service from Mikyle.

Very good service , easy to understand Ts &Cs , Mikyle was very clear in explaining the process and taking my details . Emails with confirmation received quickly . Overall a positive experience

Extremely helpful and friendly. Mikyle helped me through the whole process and answered all of my questions straight away. Highly recommended! 👍

Ordered by phone, and very easy.
Engineers turned up on time and were very professional and quick with the installation.
Not had any issues at present

Mikyle was very helpful and the whole process of placing an order was very easy and straightforward. A very good experience.

The fact that it was so simple and easily understood. Belmirro Khozah explained it well.

The connection is good but it's fibre what do you expect. What let Trooli down is the lack of professionalism, the disorganisation, the poor communication, and the disparity between departments regarding policy.
I'm an existing Trooli customer, and have been for at least 5 years now. I've taken the responsibility of getting fibre installed for my Dad who is a partially sighted pensioner who isn't very good with anything tech but he still needs a fibre for all the streaming services on his TV etc. So as my personal experience has been ok I naturally suggested Trooli and began the process.
I ordered the service in my dad's name, using his email address, phone number etc, and set up the direct debit, with his consent... Obviously. During the order, I was asked about additional contacts so I placed my details alongside a note to explain my Dad doesn't understand and to CC me in all communication.

An installation date was scheduled so we marked it in the calendar and waited for the day. I'd scheduled it for a time that I could go and be there whilst they install, so I can answer questions and Dad doesn't have to worry. The day came and the guy showed up on time, but the problem was that no site survey had been done in the 2 weeks prior, so they had not realised that there was no trunk from the road to the house where a new fibre cable could be fed into. The man confirmed that this meant he could not install and had to book for another team to come out to dig a trench to lay a trunk... Ok fine. Personally I would expect then to have that figured out before the install date but whatever.
Over the next few weeks, Trooli tried to contact my Dad 4 times via email without CC'ing me, to discuss a cost associated with the trench digging that was required. My note to contact me instead and the point about my dad being partially sighted was ignored entirely.
Eventually, I gave Trooli a call to get a status update and they explained that they would not cover the full cost of the work and it would need to be covered by my Dad's contract. At first this bothered me (it's the cost of doing business, you need to get the cable to the client...?) and at this point I cancelled the order to look at other options.
It didn't take long for me to come to my senses and realise that the other providers in the area would also need a trench digging, and Trooli would still work out the cheapest - so, with my tail between my legs I returned to Trooli to reinstate the order. I was told that cancellations are final so had to put in a new order, and the promotional rate I had originally signed up for was no longer available. Convenient. Oh well, that's on me.
So I set up a new order, and I asked the sales rep how I could be sure that they would contact me instead. I was told that the best action would be to set up the account in my name and my bank, then change it to my Dad's later. Remember this for later!
We scheduled the trench digging work, agreed the cost, and waited the couple of weeks. They came, they dug the trench, looks like they've done a good job - though I don't actually think this work is done by Trooli.
Then finally we scheduled the install date again. Once more I scheduled this for a date where I could come to visit my Dad (he lives about 30 mins away btw), and scheduled this for PM so that I would have time in the morning to sort myself out - I have some other work I need to do for dad including putting a new ethernet cable in between the new router and upstairs, mounting router to the wall, etc.
Well I received a panicked call from my Dad 3 hours before the install window to say they were already there, so I had to spring to action to get over there quickly, and did not have time to get any of my things together - so that other work will have to be done another time.
I arrived to find that, although Dad had explained he can't see well or therefore read, they had him sign documents, even though the contract wasn't even in his name at this time. I had the guy show me the paperwork to check things over and it was okay but I didn't think that was very professional.
They completed the installation and I will admit, it was to a perfectly acceptable standard, ran some independent speed tests etc and I was satisfied.

Now, before the guy could move on to the next job he wanted me to sign a document stating satisfaction of the work completed. I read this over and explained that I could not sign as one of the points was to say that they arrived during the scheduled installation window. As this was not the case I needed that to be unticked before I signed, and it would not let me untick it. This is where a paper document would have been superior to digital!
This all took about an extra hour and eventually the guy left after a chat with his supervisor.
I'm running out of characters but I've since been told by Trooli that it's not policy to transfer accounts and they won't do it...