Installation was done some time ago and we went up from 30Mbps in the country side to 800+ Mbps when connected to router (though an extender 500+ Mbps). The technician was fast, kind and efficient... Voir plus
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Lisez les avis des autres
Had a friendly and helpful call with Connor who helped get us set up with Trooli. I'm 76, disabled and about as untechnical as you can be. Connor helped me find a package that saved us significant mon... Voir plus
L'entreprise a répondu
I called Trooli today to ask about an upgrade. Not only did they price match, they actually beat the nearest competitor by quite some margin, almost doubling my speed at a lower cost! Mercia handled... Voir plus
L'entreprise a répondu
Have been with trooli for about 2 years and had nothing but issues with our Internet. I have complained multiple times over the phone and via email with most emails being ignored. Their custom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Écrit par l'entreprise
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Coordonnées de contact
18 Kings Hill Avenue, ME19 4AE, West Malling, Royaume-Uni
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,6
Excellent
7 k avis
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Les gens ont aussi consulté
Graeme & John
Great installation process with Graeme & John! They got everything up and running super quickly and were great at answering any questions we had!
14 juillet 2026
Avis spontané
Réponse de Trooli
Hi Robert,
Thank you for your review! We're delighted to hear Graeme and John made the installation process quick and straightforward while taking the time to answer all your questions. We'll be sure to pass your kind words on to them.
Best,
Ati
Listening is a great skill
Connor Wise was patient and listened carefully to all the question I had regards to the service. His responses were to the point, helpful and reassuring . Couldn't have asked for a better Telesales person. Thank you
13 juillet 2026
Avis spontané
Réponse de Trooli
Hi Pari,
Thank you for your lovely review! We're delighted to hear Connor took the time to answer all your questions and made the process clear and reassuring. We'll be sure to pass your kind words on to him.
Best,
Ati
Efficient friendly service
Despite the fact that we had to reschedule several times due to complications with our house move, when they did get here Graeme & John were super friendly and worked quickly and professionally. They made sure everything was working properly on my devices before they left and said to call if there were any issues and they'd be straight back out. 10/10.
13 juillet 2026
Avis spontané
Réponse de Trooli
Hi Ash,
Thank you for the fantastic review! We're so pleased Graeme and John provided a friendly, professional installation and made sure everything was working before they left. We appreciate your patience with the rescheduling and hope you enjoy your new broadband.
Best,
Ati
Canoor is very supportive and explains…
Canoor is very supportive and explains all the options clearly. He is always polite, kind, and helpful. I really appreciate his patience and the excellent support he provide.
13 juillet 2026
Avis spontané
Réponse de Trooli
Hi Kethan,
Thank you for your kind feedback.
We're delighted to hear that Connor was supportive, patient and clear in explaining your options. We'll make sure your comments are passed on to him.
Best,
Ati
The agent Bel was very professional…
The agent Bel was very professional explained everything to me & very patient
13 juillet 2026
Avis spontané
Réponse de Trooli
Hi Del,
Thank you for your review.
It’s great to hear that Bel provided a professional and patient service, taking the time to explain everything clearly. We’ll be sure to share your kind words with her.
Best,
Ati
Mikyle was courteous and knowledgeable…
Mikyle was courteous and knowledgeable regarding the Trooli products, specifications, and pricing. thank you.
13 juillet 2026
Avis spontané
Réponse de Trooli
Hi Paul,
Thank you for your feedback.
We’re pleased to hear that Mikyle provided clear and helpful information about our products, specifications, and pricing. We’ll be sure to pass your thanks on to him.
Best,
Ati
This is my second 24 month contract…
This is my second 24 month contract with Trooli. It has to be said, their Customer Service Department used to be dreadful. Their Engineers and Installation Departments have always been nothing short of brilliant. My experience has been Customer Services have dramatically improved and now making Trooli a 5 star company.
13 juillet 2026
Avis spontané
Réponse de Trooli
Hi Colin,
Thanks for sharing your experience with us.
We really appreciate your continued loyalty over your two contracts. It’s great to hear that you’ve seen positive changes in our customer service while continuing to enjoy the support from our engineering and installation teams.
Thank you for sticking with Trooli.
Best,
Ati
Sinenhlanhla very helpful on the phone
Sinenhlanhla very helpful on the phone. Quick resolution to my direct debit details.
13 juillet 2026
Avis spontané
Réponse de Trooli
Hi Chloe,
Thanks for your review.
It's great to hear Sinenhlanhla was able to resolve your direct debit query quickly and provide such helpful service. We'll be sure to pass your feedback on.
Best,
Ati
I was very happy with the service
I was very happy with the service. Mikyle was very clear and precise. He explained everything. Double checked all spellings were correct. I felt at ease listening to Mikyle. Fast efficient service. Thank you
13 juillet 2026
Avis spontané
Réponse de Trooli
Hi Kristiana,
Thank you for taking the time to leave such lovely feedback.
We're delighted to hear that Mikyle made the whole process clear, straightforward and efficient, while making you feel at ease throughout. We'll be sure to pass your kind words on to him.
Best,
Ati
Very helpful staff
Very helpful staff. Professional installer. Excellent broadband- symmetrical up/download speeds. Very low latency. Recommended.
9 juillet 2026
Avis spontané
Réponse de Trooli
Hi Michael,
Thank you for the recommendation.
It's great to hear you've had such a positive experience, from our helpful team and professional installation through to the performance of your broadband. We're delighted you're enjoying the symmetrical speeds and low latency.
Best,
Ati
Polite courteous and knowleable
12 juillet 2026
Avis spontané
Réponse de Trooli
Hi Alnasir,
Thank you for your kind words.
We're pleased to hear you found our team polite, courteous and knowledgeable. We really appreciate you taking the time to leave a review.
Best,
Ati
AVOID!!!!!!!
Avoid at all cost I've been with truly for a few years and not once have I received the promised download speeds and when I contact them about it they always try and get me to do the same things over and over again mot once has anyone tried to come out to fix not once have they sent me a new router they just make excuses I even upgraded the internet with them to see if it gets better but nope it dont I can not wait to leave trooli
12 juillet 2026
Avis spontané
Réponse de Trooli
Hi Robbie,
Thank you for sharing your feedback.
We appreciate you outlining your experience. We understand how important reliable performance is and will share your feedback with the relevant teams as we continue to review and improve our customer experience.
Best,
Ati
Prompt Reliable Service that works well
9 juillet 2026
Avis spontané
Réponse de Trooli
Hi Andrew,
Many thanks for your review.
We're delighted to hear you're enjoying a reliable service and that everything has been working well. We appreciate you choosing Trooli.
Best,
Ati
Good understanding of the technical…
Good understanding of the technical issues and able to resolve promptly.
10 juillet 2026
Avis spontané
Réponse de Trooli
Hi Peter,
We really appreciate your review.
It's great to know our team was able to identify the issue and get everything resolved promptly. Thank you for sharing your experience.
Best,
Ati
My new contract dealt with speed and…
My new contract dealt with speed and efficiency by Sales and Retentions advisor Amy.
9 juillet 2026
Avis spontané
Réponse de Trooli
Hi Terence,
Thanks for your feedback.
We’re pleased to hear Amy made setting up your new contract quick and straightforward. We’ll be sure to pass your kind words on to her.
Best,
Ati
Friendly and helpful
Was waiting on call for quite a long time but the lady that answered was very helpful and extremely polite. Solved my problem straight away
10 juillet 2026
Avis spontané
Réponse de Trooli
Hi,
Thank you for taking the time to leave a review.
We're pleased to hear that your issue was resolved quickly and that the member of our team who assisted you was both helpful and polite. We also appreciate your feedback about the wait time and will take it on board.
Best,
Ati
For WiFi speed and download etc very…
For WiFi speed and download etc very good never really had a problem
That said I gave notice of leaving them (moved abroad) gave well over a months notice
Line should have finished on the 7th of May
I’ve even returned the equipment… but no TROOLI have taken a payment when they shouldn’t have
I’m currently on hold and this is the 3rd call I have done
Please get this sorted
7 mai 2026
Avis spontané
Réponse de Trooli
Hi,
Thank you for your feedback.
It’s great to hear that you were happy with the speed and reliability of the service during your time with Trooli. We also note your comments regarding the cancellation process.
Your feedback has been shared with the relevant team for review.
Best,
Ati
Excellent customer service
Had to call Trooli due to the money for my first bill not taken. After a short wait in a queue spoke to Sinenhlanhla. She was very pleasant and explained it was an issue withe the DD system that had now been corrected. She sent me a secure link to pay the outstanding amount. With the trouble I've had with Vodafone, who wants to keep taking money for a service I asked to be terminated 2 months ago, Trooli's customer services are a breath of fresh air.
Highly recommended.
10 juillet 2026
Avis spontané
Réponse de Trooli
Hi David,
Thank you for sharing your experience.
We’re pleased to hear that Sinenhlanhla was able to explain the issue clearly and help resolve it quickly. It’s great to know you found the support experience helpful and straightforward.
We’ll make sure your feedback is shared with Sinenhlanhla.
Thank you for choosing Trooli.
Best,
Ati
Réponse de Trooli
Hi John,
Thanks for your feedback.
It’s great to hear that the installation was completed quickly and neatly, and that our team provided a friendly and professional service. We appreciate you taking the time to share your experience.
Thank you for choosing Trooli.
Best,
Ati
Good service.
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. Not sure if this is what they are supposed to do as this is not very professional. Other than that we are pleased with the service.
7 juillet 2026
Avis spontané
Réponse de Trooli
Hi Mrs Jenner-Pescador,
Thank you for sharing your feedback.
We’re pleased to hear that your experience from ordering through to installation has been positive and that you’re enjoying your new service. We appreciate you also highlighting the point about the leftover cable, and we’ll share this with the relevant team.
Thank you for choosing Trooli.
Best,
Ati
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