Trooli Avis 

I have been with Trooli for 2 years and could not be happier with them as a provider. Speeds are always as advertised and the hub allows for multiple devices to enjoy that speed and quality.

Customer service and price can't be beaten. I have just completed my renewal on the phone with Sacha who had a great attitude, helped with my renewal and I was off the phone new contract tied up in under three minutes from dialling. Find another supplier that can say that!!!

When I called Trooli I spoke to George Hodgson who explain all the options I had for getting full fibre broadband installed at my home, he was extremely informative with all the questions I asked and there was no hard sell. He took time to make sure I was happy with everything he told me to proceed with the installation which I agreed to and this will happen in a weeks time.
Many thanks to George for his time

Been with Trooli for my company broadband for the past 2 years and as it has been very good. I have just renewed for another 2 years with the customer service person Mercia who was very helpful and made it easy to renew my contract.
Thanks
Kay

I recently ordered the 900 mb package and George was very good with being patient with me when i made the order over the phone

Awesome customer service very well spoken and extremely polite

Itumeleng Gome was very helpful in setting up my new internet provider definitely recommend anyone for trooli and if they get to speak to
Itumeleng Gome then they are in luck as he was awesome to speak to and helped me choose the right internet for me and my family.

I called early to ensure I did not have to wait on the phone. The operative was extremely helpful throughout my billing enquiries. The installation process was straightforward, so all in all a big improvement on my previous ISP company.

Spoke to conner today to help with a new broadband set up and package.
Conner was polite and very helpful.
He explained everything clearly and reassured that truli would look after everything with my old company and cancelled there contract.

Aphiwe was great. Helped immensely. Not sure the Z boosters are great are pairing through wireless. He was excellent though.

My call was answered promptly and George gave me all the information I needed. George was polite, knowledgeable and easy to understand and made the process very easy

Excellent knowledgeable advice from
George Hodgson
Sales Executive,when I called to move my service to my new home. George made it painless and extremely easy. We are extremely happy with trooli as our internet provider so much better than any other provider we have used in the past.

I've been with Trooli for 24 months. My current contract was coming to an end, I called Trooli customer service team to see what they could do for me. I've now re-contracted for a further 24 months. Since installation (which was easy and very quick) every time I've spoken to the CS team, they have always been very quick to answer my questions. The speed and reliability of the service has also been 99% during the last 24 months.

Bel was fantastic. Polite, efficient and all round nice guy. Installation booked for next week so I will update my review if any issues but so far so good 🙂

the worst company under the sun, rude, dismissive, can’t even come up with one good point about the company, they treat there staff so badly that they don’t want to go to work on a day to day, management have zero idea what there actually doing, it’s a joke the company should be sued and all staff could be compensated, i’d love to have a chat with the ceo as i’m sure he knows nothing about his own company

Great service speed is consistent only had 1 drop in 2 years because another supplier went through the cable
Customer service are really good too

Have been using this service for 6 months. Moving house. Wasn't easy to get to the right department from the phone menu. But once I spoke to Connor he set up the move without fuss and in good time. Nice chap. Good product. Good company. Thank you

We were blown away by the level of customer service provided Trooli. We had initially booked Sky for broadband installation but they were having trouble trying to organise Openreach to get the full fibre to our house. With no clear understanding of how long it was going to take, we decided to contact Trooli to enquire whether they could do it quicker. Steven was incredibly quick to sort things out for us and followed up with us to make sure everything was ok. We didn’t get the names of the civil engineers but they fixed the issue in no time at all. Also a shout out to Graeme and John who did the internal installation quickly with no fuss.

Everything was explained to me and I didn't feel pushed into choosing the top package. I was advised on a mid range for my needs. Great customer service

What an absolute shower...........The internet service bit works-well done. But, my goodness the accounts/billing is a shambles. Service started mid may and as of yet I still have not had a straight monthly bill of £20 as expected ( and contracted). I had to chase for my June and up-coming July bills. Only to find they were charging me for a service that was cancelled at the start of June. Trooli had even emailed me to confirm this. However, this message did not reach their billing team. An hour of being on the phone/on-hold/called back and we may have fixed it. But not until at least August, due to billing cut-offs etc.Nice apologetic people, but let down by management systems I'd suggest. So, if you like phoning people , being on hold and not being billed correctly, Trooli could be for you. Id have preferred to discuss this with Trooli, but they don't appear to have any complaints process that is easy to find.

Shocking customer service!
After staying on hold for over 15 minutes on the retention line, I was met with a very abrupt agent, who when I mentioned I wasn't happy with my current contract, replied with... you're in contract until April 2027. If you want to leave early you'll have to pay the whole contract! Wow! No questions about why I wanted to leave or could they help more.
The same happened by email when I sent screenshots showing my line speed well below what it should be... once again, abrubt response... we carried out a line check and it's fine! These guys have sharply gone downhill in the last few years since we first signed up.

Great installation process with Graeme & John! They got everything up and running super quickly and were great at answering any questions we had!