I called Trooli today to ask about an upgrade. Not only did they price match, they actually beat the nearest competitor by quite some margin, almost doubling my speed at a lower cost! Mercia handled... Voir plus
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Lisez les avis des autres
Had a friendly and helpful call with Connor who helped get us set up with Trooli. I'm 76, disabled and about as untechnical as you can be. Connor helped me find a package that saved us significant mon... Voir plus
Have been with trooli for about 2 years and had nothing but issues with our Internet. I have complained multiple times over the phone and via email with most emails being ignored. Their custom... Voir plus
L'entreprise a répondu
Having previously looked at at Trooli online, I had an unexpected call from Kashif who was very helpful. He explained everything in great detail and was very patient as I have a bit of a hearing probl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Écrit par l'entreprise
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Coordonnées de contact
18 Kings Hill Avenue, ME19 4AE, West Malling, Royaume-Uni
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,6
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
Shaun and John
Shaun and John came out to get my wifi from Rise set up and they were very knowledgable and friendly. John took his shoes off inside the house and Shaun wore boot covers inside, which was greatly appreciated. Shaun answered all my questions about the wifi and waited until I was sure the wifi worked before departing.
23 juillet 2026
Avis spontané
Réponse de Trooli
Hi Ella,
Thank you for taking the time to leave a review!
We're delighted to hear Shaun and John provided such a friendly and professional installation. It's great to know they took care in your home and made sure everything was working before they left.
We'll be sure to pass your kind words on to them.
Best,
Ati
Great customer service
Great customer service with Sinenhlanhla. Dealt with my case with integrity. Many thanks form a satisfied Trooli customer. Mike.
23 juillet 2026
Avis spontané
Réponse de Trooli
Hi Mike,
Thank you for your review! We're so pleased to hear Sinenhlanhla provided excellent service and handled your query with care. We'll make sure your kind words are shared with her.
Best,
Ati
Always amazing customer service and…
Always amazing customer service and interaction. Thank you Sinenhlanhla, you were a treat!
23 juillet 2026
Avis spontané
Réponse de Trooli
Hi Chris,
Thank you for your kind words! We're delighted to hear you continue to have a great experience with our team. We'll be sure to pass your lovely feedback on to Sinenhlanhla.
Best,
Ati
I just signed up with Trooli
I just signed up with Trooli. I was very happy to get through on the phone quickly, and speak to a sales advisor (Connor Wise) who was helpful and clear. I'm yet to have the service installed but the initial contact and contract set up experience has been very good.
22 juillet 2026
Avis spontané
Réponse de Trooli
Hi Rich,
Thanks for your review! We're pleased to hear Connor made the sign-up process clear and straightforward, and that you were able to get through to our team quickly.
We hope your installation goes smoothly and that you enjoy your new Trooli service.
Best,
Ati
Connor Wise
Connor Wise, Telesales Executive, was the most helpful individual I have communicated with for quite a while. He was patient, answered my questions and was informative. It really was a pleasure doing business with him and I can only hope that the company can now meet my high expectations, following this great interaction. Well done Connor!
22 juillet 2026
Avis spontané
Réponse de Trooli
Hi Linda,
Thank you for your lovely feedback! We're delighted to hear Connor provided such helpful and patient support, taking the time to answer your questions and guide you through the process.
We'll be sure to share your kind words with him.
Best,
Ati
Graeme was an excellent installation…
Graeme was an excellent installation engineer. Discussed everything upfront and make good suggestions. The work was flawless and he was incredibly respectful in my home, which was very much appreciated.
22 juillet 2026
Avis spontané
Réponse de Trooli
Hi Douglas,
Thank you for your wonderful feedback! We're delighted to hear Graeme kept you informed throughout the installation and that his professionalism and respect for your home made such a positive impression.
We'll be sure to pass your kind words on to him.
Best,
Ati
Looking to move house & take Trool fibre with me
Looking to move house & take Trooli fibre to my new address, George was super helpful & talked me through & organised the whole process.
22 juillet 2026
Avis spontané
Réponse de Trooli
Hi Robert,
Thanks for your review! We're glad George made your home move straightforward and took care of everything for you.
We hope the move goes smoothly and look forward to keeping you connected in your new home!
Best,
Ati
Belmirro Khoza - Sales Agent
Belmirro Khoza, the sales agent was most professional, knowledgeable and helpful in my descision o sign up with Trooli for my full-fible broadband wnd answered all my questions fully.
I hope the remainder of the process including installation meets the same standard.
22 juillet 2026
Avis spontané
Réponse de Trooli
Hi Paul,
Thank you for your review! We're pleased to hear Belmirro provided professional, knowledgeable support and answered all of your questions.
We appreciate you choosing Trooli and look forward to delivering the same high standard throughout your installation.
Best,
Ati
Mikyle Moorgasen was very helpful and…
Mikyle Moorgasen was very helpful and very informative. Answered all my questions and concerns in a professional manner.
A real credit to Trooli.
22 juillet 2026
Avis spontané
Réponse de Trooli
Hi Greg,
Thank you for your fantastic review! We're delighted to hear Mikyle answered all your questions and provided such professional support. We'll make sure your kind words are passed on to him.
Best,
Ati
excellent sign up
just signed up to Trooli and the process was very good and customer friendly Mikyle was very helpful and proffesional
22 juillet 2026
Avis spontané
Réponse de Trooli
Hi Mark,
Thanks for your review! We're delighted to hear signing up was a smooth experience and that Mikyle was helpful and professional throughout.
We look forward to getting you connected!
Best,
Ati
The most professional and helpful…
The most professional and helpful service received for long time
21 juillet 2026
Avis spontané
Réponse de Trooli
Hi Andrzej,
Thank you for your kind words! We're delighted to hear you had such a positive experience with our team. Feedback like yours means a lot to us.
Best,
Ati
Spoke to Sacha who was very polite and…
Spoke to Sacha who was very polite and made the renewal process very easy and quick.very good customer service
21 juillet 2026
Avis spontané
Réponse de Trooli
Hi Carole,
Thank you for your feedback! We're pleased to hear Sacha made your renewal quick and straightforward. We'll be sure to pass your kind words on to her.
Best,
Ati
I really recommend trooli .I speak with…
I really recommend trooli .I speak with Bel .He is very helpful.
21 juillet 2026
Avis spontané
Réponse de Trooli
Hi Ajantha,
Thanks for your recommendation! We're pleased to hear Bel provided helpful support and made your experience a positive one.
We'll be sure to share your feedback with him.
Best,
Ati
new customer
ayanda made everything very clear and was superhelpful.i will be paying £20 amonth and getting faster speeds,excellent service
21 juillet 2026
Avis spontané
Réponse de Trooli
Hi Robert,
Thanks for your review! We're glad Ayanda made everything clear and helped you find the right option. It's great to hear you're looking forward to faster speeds and a better value service.
Best,
Ati
Swapping providers due to rubbish…
Swapping providers due to rubbish service previously.
Bel took me through the whole everything brilliantly and explained things thoroughly. Looking forward to getting my service connected on Friday. So far so good with Trooli. Thanks again Bel. Top man
21 juillet 2026
Avis spontané
Réponse de Trooli
Hi Sean,
Thanks for your feedback! We're pleased to hear Bel made the switch process simple and explained everything clearly.
We hope your installation goes smoothly and that you enjoy your new Trooli service.
Best,
Ati
Very helpful
Very helpful, very prompt reply and manage to resolve the issues that I created which I apologise for and everything seems back on track.Thank you.Truly , it seems to be a great company
21 juillet 2026
Avis spontané
Réponse de Trooli
Hi Jacqueline,
Thanks for your lovely review! We're happy to hear the issue was resolved quickly and that everything is now running smoothly.
We appreciate your kind words and your support for Trooli.
Best,
Ati
Just spoken to Milkyle
Just spoken to Milkyle. He was extremely helpful and explained everything really well. A great experience thank you.
21 juillet 2026
Avis spontané
Réponse de Trooli
Hi Ian,
Thanks for your review! We're glad to hear Mikyle provided helpful and clear support. We'll make sure your feedback is shared with him.
Best,
Ati
Connor was excellent!
Connor Wise was exceptional from start to finish.....he explained everything throughly and answered my many questions.....thanks so much Connor....an asset to the Trooli team!
5 🌟 without a doubt!
20 juillet 2026
Avis spontané
Réponse de Trooli
Hi Sharon,
Thank you for your fantastic feedback! We're delighted to hear Connor made the process so clear and easy, taking the time to answer all your questions.
We'll be sure to share your kind words with him.
Best,
Ati
Excellent communication and service
Trooli have been great in terms of their communication and the friendly nature of their installers
20 juillet 2026
Avis spontané
Réponse de Trooli
Hi Rob,
Thanks for your feedback! We're pleased to hear you've had a positive experience with our communication and installation team.
We'll be sure to share your kind words with the team.
Best,
Ati
Trooli are responsive
Phone was answered quickly and my query was resolved.
20 juillet 2026
Avis spontané
Réponse de Trooli
Hi Charlotte,
Thanks for your review! We're glad your call was answered quickly and your query was resolved efficiently.
Best,
Ati
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