I have been extremely impressed with the customer support services provided by UCheck. They are quick to respond to any queries/questions which are emailed through and resolve matters promptly. Tha... Voir plus
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Lisez les avis des autres
We use ucheck for our DBS checks for volunteers to our charity. I had a query regarding a couple of volunteer DBS checks and contacted the helpline. Debra Davies responded immediately and quickly p... Voir plus
Lisa talked me through the uCheck web site application form in a clear and concise way. Clearly she knows the system well, very competently pointing me to areas on each page needed for the applicatio... Voir plus
Made contact with UCheck to query my application. Jean was incredibly helpful, professional and very quick in responding. Made what could have been a stressful process very easy to progress. Jean... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 80,000 Organisations currently registered and benefitting from the uCheck service.
Coordonnées de contact
Aperture, Pynes Hill, Exeter, EX2 5AZ , Exeter, Royaume-Uni
- 0330 113 33 33
- help@ucheck.co.uk
- www.ucheck.co.uk
4,9
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
LISA was a great help
LISA was a great help - offered effective advice that got me the answers I needed. Polite.
13 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
UCHECK live chat is very good
UCHECK live chat is very good, easy and quick response.. Can’t find any better .. End of
13 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Shana was friendly helpful and…
Shana was friendly helpful and extremely professional. It was nice to have a kind voice at the end of the phone
13 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Sharna answered quickly and immediately…
Sharna answered quickly and immediately resolved the issue, very helpful and friendly.
13 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Excellent customer service
Excellent customer service, I was having difficulties responding to email requests so I spoke with Sharna who sorted my problem out within seconds, much appreciated
13 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
DBS process
Once the DBS is processed, it usually comes through very quickly. Also, if we experience any issues, the team is always very quick, especially Lynette, to resolve them or provide advice. I would definitely recommend them.
12 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Nick was very helpful
12 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Sharna was extremely helpful!
Sharna was extremely helpful and corrected the application with me in real time. Super supportive helpline and very quick response times.
12 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
I found the uCheck team very helping
I found the uCheck team very helping. I was chatting to Debra regarding my issue and she listened and addressed me quickly and helped me to resolve the issue. Thank You Debra.
11 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
I needed to remove a user
I needed to remove a user and add another person using the same email address.
I contacted the chat and spoke with Alexandra who was able to remove the user for me and enable me to add a new user using the original email address
11 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Jean was a star
Jean was extremely helpful while handling my enquiry. She explained everything in great detail and had a positive and approachable attitude.
8 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Becca was extremely helpful and…
Becca was extremely helpful and supportive in our set up for the DBS checks. Emails were replied to promptly and efficiently.
8 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Debra was kind and helpful
Debra was kind, relaxed and helpful. She felt engaging and was a pleasure to talk to. She paced the call, ensured we did actions 1 by 1 and assisted me with my actions I needed done
7 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Alexandra was a great help and solved…
Alexandra was a great help and solved my query straight away.
7 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Lisa was very helpful with helping to…
Lisa was very helpful with helping to get a DBS check escalated that hadn't been automatically.
7 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
A bad choice for enhanced checks
The uCheck service has the potential to be quite good, but the counter-signatory team evidently don't know how to process checks in line with DBS policy.
If you are looking to process checks at any enhanced level, save yourself hours of heartache and pointless email exchanges saying the same thing repeatedly, and avoid having to direct your employees to DBS policy and your own published guidance by using an alternative provider.
The customer service is also very poor, and consistently disappointing - with salespeople then hassling you to buy services that you don't want.
6 mai 2026
Avis spontané
Becca was extremely helpful
Becca was extremely helpful. I made an error when trying to obtain an enhanced DBS for myself. Becca informed me promptly and organised an immediate refund. Thank you so much! I highly recommend this service.
5 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Good service
6 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Avoid
Paid for an enhanced check and still haven’t had it back for weeks now I’m in financial hardship!
6 mai 2026
Avis spontané
Réponse de uCheck
Hello Natalie,
Thank you for providing further information.
As discussed via email, the DBS and police are responsible for carrying out the vetting of DBS applications and any delays are as a result of their process. uCheck provide a platform through which applications can be submitted to the DBS, but beyond this we are only able to escalate applications once they have been in stage 4 of the vetting process in accordance with a Service Level Agreement between the DBS and the police.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Quick resolution of query
Jenna resolved my query quickly and accurately and was very polite and helpful.
5 mai 2026
Avis spontané
Réponse de uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
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