Umega Lettings & Estate Agents Avis 

Well priced, friendly staff and an amazing job on my flooring. I will use them again, staff on time, very clean and tidy when working. Would definitely recommend this company

It was quick, smooth and responded in time. Overall good experience.

I was looking for place to call home for a while, Umega lettings made my dreams come true. I am soo grateful for all the help they provided. Thank you

Umega is the most client-oriented agency I have ever rented from, and I will be forever thankful for the kind, human response I have received from the team. The staff is not only friendly but also extremely skilled. Their professionalism and dedication to customer service are truly impressive. Special thanks to Nikki, Ben, and Georgia for their ongoing support :) you guys are fantastic!

Absolutely brilliant company! We had been looking for property for many months in Edinburgh and finally found a property through Umega. The property was for our son who had recently moved to Edinburgh for study and it was a great relief to find something. Very positive experience and a great flat which is of a very high standard.

The team is really great and extremely kind. They've helped us a lot and are extremely supportive and just great people in general.

Terrible at responding to client enquiries, and awful at keeping clients informed.

I was a tenant with Umega for a few months as they took over from my previous Agency until the end of my tenancy. The process of switching over was really easy, and communication was great throughout. Umega staff were always very helpful and friendly.
End of tenancy process was also relatively easy and simple, and again, communication was great.
Special shout-out to Isla and Ben who were brilliant.

In General, very bad costumer service.First,I have raised a concern regarding kitchen lighting and bathroom not turning on on a friday afternoon, and it was actioned only tuesday night a week after. When the electrician came over it was a result of short circuit of the bathroom exhaust fan which was very poor quality. They (electrician) then have deactivated the fan due to fire risk. Until now (3 weeks later), my fan is still not replaced which has now affected my electric shower. It suddenly switches off while in use, basically the fuse box is triggered. This is very difficult for us especially for my 2 year old daughter.

The process was quite rigorous yet professionally handled causing less strain. I finally got a deserving place to live.

We've been a landlord with Umega for at least 5 years and are really happy with the service. They take all the work out of property management. Any maintenance issues are dealt with swiftly and professionally, and all communication is clear and swift. We definitely have peace of mind knowing our tenants are so well taken care of.

My experience with Umega and its wonderful team of professional advisors have made me very happy, due to their efficiency, ethics and speed in fulfilling my dream of renting a new home.
I will always be very grateful for the great support you have given me, thank you very much Sta Claire and everyone who made my dream come true.

Umega staff was very friendly, and the process of getting house was stressed free, and we always get quick response to our mail and it was farst with in few weeks we able to move in, I really appreciate there hard work a I like to thank you for everything they did, I would say, job well done keep it up

Appalling service and no longer the service they used to provide. . As a landlord, I noticed that they did not do professional cleaning up the appropriate standard. They did not notice what was missing or needed attention when the tenant moved out. They do not respond to emails on a timely basis and there is no response on the phone. My flat has been unoccupied for 50 days and it’s as a result of poor management, poor communication and the incorrect rental price to attract people to viewings. There are much better agencies in Edinburgh.

This seems to be a theme with other reviews. As a tenant Umega were fine to deal with, but their approach after we left has been awful.

Similar to other reviews they instructed a £220 clean of the property despite it being left in excellent condition - even their own report only noted two minor issues.

A month on, and with viewings of the property already underway, they are continuing to withhold our full deposit, apparently now until the landlord can view the property - with no timescales for that or any explanation as to what the purpose of that might be.

Umega's approach at the end of the tenancy has completely ruined the overall experience and wasted so much time. I would avoid them in future for that reason.

This is just to say Thank You to both Ben and Nikki. I had an emergency issue with a leak. It was outwith Umeg's office hours and no one from their emergency team came to help. When I spoke with Nikki and Ben in the morning within their office hours they were both a great help. Everything is now getting fixed and they couldn't have been anymore apologetic on behalf of the emergency team. I appreciate what the both of them have done to help.

Umega Repairs carried out a high quality repair at my property and were responsive and professional. Would recommend.
I have no experience of the Lettings side of the business.

Worst agent I had to deal with, during emergencies they never answer phone or help , it takes them month to help and return a call . Avoid at all cost

Umega found me a flat so quickly and made the process so simple. I had not rented before and they made everything so seamless. The efficient and professional experience was not what I was expecting after hearing some horror stories about other letting agents out there.