Umega Lettings & Estate Agents Avis 

I really wish, that I were able to give more than 5 stars to UMEGA.

We purchased our Buy-To-Let property in Edinburgh, as the property was under DJ Alexander we decided to stay on the contract for a bit longer and eventually moved last month. In fact, we paid DJ's for the rest of the year to break the contract and to get RID of them. From the very first day, Erin / Clarie and the Upod3 team have been very communicative and prompt, something DJ's could never provide. Soon after the takeover, it was brought to our attention that the tenants had been chasing DJ's to get some basic repair work done but their requests were ignored for several weeks. This was looked into without delay by UMEGA.
We love the customer portal that UMEGA is using, not only does it allow the tenant to raise an issue quickly but also notifies us with relevant pictures and references. We can then decide to request for further quotes or to approve the request. As soon as the issue is closed we then get a notification - Its definitely 21st century at UMEGA, something we never experienced at DJ's as well.
Recently, we have received the comments from our tenants, mentioning how happy they were, just in the very first month of the agent transfer from DJ's.
As landlord, all we wanted from a letting agent was peace of mind and effective service and thanks for UMEGA for meeting our expectations.
Overall - EXCELLENT JOB..

They are definitely the future of how letting agents should work.

Great JOB guys !!

We had a viewing on a property at 6pm that was going to offers the next day. When we arrived there was 3 people waiting with missed appointments as the agent hadn’t arrived! We stood for 1hour 30 waiting - in the end there was eleven people. No one turned up. Who ever is selling the property in Thistle Pl would be absolutely fuming, I’m sure, if they knew - I hope they read this! Several of us called their emergency rental line to ask if they could ring us back. When we finally got through the company said they no longer did emergencies for this company so my advise is not to rent off them either. I travelled 98 miles to view this property, an expensive and completely wasted journey.

Hi. Decided to give Umega a go as liked the modern upbeat feeling I got straight away from them. Suzie meet myself at the flat and went through the process from start to finish. She got the marketing done very quickly and launched it within days. Krystian then arranged viewings within days and I received offers that the day! The best offer was almost 50% higher than I anticipated which was amazing. Thanks all for such a smooth process and would definitely recommend anyone thinking of using Umega to absolutely go with them 👍

If youre a student coming back and desperately looking for a place then please dont use Umega they totally ripped off my housemate last year and left her totally screwed and in debt, another friend of ours got exactly the same treatment in her 2nd semester when she went to move out they completly rinsed her and left her in financial problems. Just dont go anywhere near -be warned.

Rented a flat in Portobello/Edinburgh and the service was second to none, very helpful staff, especially Georgia!

All I strongly advise is DO NOT ever try and sell your house through Umega, truly horrible and exausting experience that had my wife in tears. Avoid them at all costs.

I let my flat out with Umega for 3 years and the experience was excellent from start to finish. They are friendly, responsive, and seem to really care about keeping their flats in good condition for tenants (which is important to me as I have been on the other side of the fence as a tenant myself). They treat both parties fairly and I would highly recommend them.

I wouldnt know where to start, we've been drained of so much energy by these dreadful people. All we can advise is that if you are looking for property in or around Edinburgh there are many good and reputable agencies that will help -stay FAR FAR away from Umega Lettings for the sake of your money and your sanity.

Take your own deposit in cash and throw it off a cliff in a strong gale, you have more chance of ever seeing it again that way. Too angry and frustrated to relive it again on here, please just dont ever use them.

If you are looking to rent in Scotland avoid these crooks at all costs, they start of all smiles and nice to get you in and then they become the worst experience ever. But most importantly they will fight tooth and nail to keep as much of your deposit as possible please please beware! My husband and I handed the keys back to a 2 bed flat that was pristine as the day the day we took it (which was just 1 year let) as well as having it professionally cleaned by a third party, and they came back with a list of the most ridiculous 'repairs' you could possibly imagine and charging hundreds of pounds for them. We ended up with a tiny portion of our deposit and lots of patronising and condescending remarks. It was a horrible experience, please please do not let a property from these people. I also dont believe a number of the 'reviews' below are not written by Umega themselves.

No issues until it came to claiming back deposit. Minor cleaning issues noted by the estate agent and we agreed to cleaning reduction assuming would be small amount for a couple hours. Charged £200. ridiculous as would have required 2-3 hours maximum.
Additionally had added value to the flat we rented by building a built in wardrobe with landlord permission. No offer of cash or even a thanks for this. Scumbags.

Arran is simply just great. Moving out and moving in can be a stressful process, and he made it really easy! Great!

Have rented with Umega for many years, so have dealt with a lot of the team. Any situation dealt with promptly and efficiently. Great service, team always willing and available to help.
Would recommend them to anyone looking to rent.

I have been a tenant with Umega for a few years now. I have always found them very responsive and professional. All my concerns and queries have been followed up in a timely fashion, the service they have been providing as an agency has been excellent. I must say I have also been blessed with a very supportive landlord who authorises all necessary repairs quickly and everything gets neatly followed up by Umega. I am one very happy client!

My partner and I are extremely happy with the services provided from the team at Umega, Edingburgh. They are as professional as they are pleasant to talk to. In the days leading up to our move-in date, they were in regular contact to ensure everything was organised and as stress free as possible. Continued support is there should we need it from Gemma Kenny & Maryanne Drysdale​ (New Tenancy Team).

Fab agency, so responsive and attentive! Been with them for 2 tenancies now and no complaints.

I have never experienced such a smooth rental process! Very efficient system in place for dealing with tenants, dedicated team and always quick to respond. Thank you Umega 😀

Always answer and resolve issues quickly. Very reliable agency

In my opinion, Umega lettings have been a huge disappointment. For instance, I have heard of them jeopardising their tenant’s health with an unsafe property containing aluminium wiring, which, when assessed by an electrician, was found to be a fire risk. In that situation, the work done to rectify the issue caused yet more health concerns, no formal risk assessments were conducted and an excessive amount of dust was all over the property. A tenant with asthma was left with breathing problems and I believe that Umega’s lack of urgency is completely irresponsible.

If you are a landlord looking for an agency to manage your property, I would advise you against using umega. I’ve had a really upsetting and stressful experience with them. They tried to charge me over 3k to have some laminate put down which I ended up getting a joiner to do for less than £300. They told me my floor could collapse if I didn’t get it done ASAP and I felt pressured. Luckily I got a second opinion and was told it was nonsense. Due to this horrible experience I informed them I could no longer work with them anymore if that is how they treat their landlords. They didn’t care at all. Their customer service is robotic, with the odd smiley face thrown in an email. I found this cringey and rather unprofessional. One email started with the word ‘yeah’ and in some emails I was called by a different name! My flat has also been left dirty. They say it has been cleaned, but it hasn’t. If you are a landlord, I would suggest you go elsewhere for property management. I wish I had.