During a walk round our garden this weekend we noticed a hole had appeared next to a UU drain on our property. I messaged UU yesterday and by this morning they’d messaged back and lodged our c... Voir plus
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Lisez les avis des autres
I called UU following a problem with my rodding eye the agent I spoke to quickly understood the problem and advised me of the way forward. She was very helpful and knowledgeable. A UU team attended my... Voir plus
The men can out and po It some dye down the drain to see where it was coming out. It did seem to be a blockage but then they would need to dig up and because the drain connected to the street and did... Voir plus
A drain cover outside our house and on the pavement had lifted, No idea how or why, Too heavy for me to fix. Your workers came within two hours as promised and made it safe for local pedestrians, th... Voir plus
À propos de l'entreprise
À propos de United Utilities
Écrit par l'entreprise
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Coordonnées de contact
Lingley Mere Business Park, WA5 3LP, Warrington, Royaume-Uni
- 0345 672 2888
- www.unitedutilities.com
4,7
Excellent
8 k avis
Demande des avis aux clients
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United utilities were on time and fixed…
United utilities were on time and fixed the problem, the man who come was brilliant and checked everything before leaving 5stars plus for the service
3 octobre 2026
Réponse de United Utilities
We are so pleased to hear that they arrived promptly and thoroughly resolved the issue for you. Thank you for sharing a 5-star feedback about your experience with our service. Thanks, Sharon
I found that nothing was to much…
I found that nothing was to much trouble for your staff in helping
4 octobre 2026
Réponse de United Utilities
Hello, we really appreciate your feedback. Take care, Beth
I had a difficult query reporting a…
I had a difficult query reporting a leak in a public place, however the operative was so helpful and I am hoping the issue will be resolved soon.
6 octobre 2026
Réponse de United Utilities
Hello Julie, thank you for sharing your feedback. We are glad to hear that our team member was able to assist you with your tricky report and provide such great support. We appreciate you bringing the matter to our attention, and we hope the situation gets sorted out for you very soon. Please don't hesitate to reach out if you need anything else in the meantime. Thanks, Adam
Cody was very helpful and managed to…
Cody was very helpful and managed to get me an engineer to visit and resolve my issue!
5 octobre 2026
Avis spontané
Réponse de United Utilities
We are so pleased to hear that our team member was helpful and able to arrange a prompt visit to get your issue fully resolved. Thank you for taking the time to share your positive feedback with us! Alex
Excellent service
My inquiry was dealt politely and professionally from the phone call to the operatives coming to check for a leak.
6 octobre 2026
Réponse de United Utilities
Thank you for the wonderful five-star review. We are delighted to hear that you experienced polite and professional service from your initial phone conversation all the way through to the team visiting your site to investigate the leak. We truly appreciate you taking the time to share your positive experience with us. Alex
Helpful and friendly
6 octobre 2026
Réponse de United Utilities
Hi Joanna, we're pleased the team were helpful and friendly. Take care, Alex
I engineer could just be bothered
I engineer could just be bothered. The plumber r who came out later in the day said the engineer should have sorted it
6 octobre 2026
Réponse de United Utilities
Hi Jean, I am sorry to see this. From our visit we confirmed the issue was due to the new SureStop tap that you had installed and this is not something we would be able to replace. I am glad the plumber was able to resolve this issue for you. Alex
Really helpful on the phone and…
Really helpful on the phone and attended home address within an hour of call
6 octobre 2026
Réponse de United Utilities
Hello Andrea, thanks for your review. We're pleased you found the advice helpful and that the team were able to attend quickly to investigate. Take care, Beth
You got the job done quickly.
29 septembre 2026
Réponse de United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
My question was answered with polite…
My question was answered with polite and very respectful young woman and she solved my problem
28 septembre 2026
Réponse de United Utilities
Thank you for your review Catherine. We're pleased to hear our advisor was polite and respectful, and that she was able to resolve your query. Have a good rest of your day. Beth
A good service
The response was very quick and I was kept well informed of the action taken
1 octobre 2026
Réponse de United Utilities
Thank you for your feedback Susan. We're pleased everything was handled efficiently and that you were kept up to date along the way. Thanks again, Beth
Customer Service …..What Customer Service!
Well I wouldn’t even give them 1 star. Been trying for ages now to organise a new water meter fitted after receiving extortionate bills. My bills spiralled after a meter was changed over a year ago.
I’ve had Utilities staff come round saying we have high usage. Which I know we don’t use as much as the bill state. And their staff have checked for leaks, which there was none. Advised regarding getting a new meter but still waiting for this to happen.
The stop clock doesn’t work, so I hope I don’t get a massive leak whilst waiting for help! Worse thing that ever happened was the metering of water!
17 avril 2026
Avis spontané
Réponse de United Utilities
Hi Louise, I'm really sorry to hear about the ongoing issues with your meter and bills. I understand how frustrating this must be, especially when you’ve already had checks carried out and are still waiting for the meter issue to be resolved.
So we can work towards a resolution, please can you send us a message on Facebook, X or Instagram? We'll do our best to help. Thanks, Beth
Phone call answered quickly by a real…
Phone call answered quickly by a real person-Jess I think. My query was dealt with professionally and I got the result I asked for. Well done.
24 septembre 2026
Réponse de United Utilities
Good morning Brian, we are delighted to hear that your call was answered quickly. It is wonderful to know that your query was handled with such professionalism and that you achieved the exact outcome you were hoping for. Thank you for taking the time to share your positive feedback with us, and have a good day. Thanks, Adam
Low pressure soon sorted
Few months ago had a water pressure problem and it was sorted very quickly thank you.
26 mars 2026
Réponse de United Utilities
Thanks for your feedback Jansy. It's good to hear our team was able to get the pressure problem sorted promptly. Take care, Beth
The extra mile.
Very prompt response i.e. the same day. Not only did they look at the problem I raised bu they also decided to check another UU hatch. They used a camera on what was is a sewer pipe and discovered a fracture in the pipe under ground. I have beena ble to arrange for repair following their advice. Very grateful.
13 septembre 2026
Réponse de United Utilities
Thank you for your review Bob. We're pleased the team responded quickly and took the time to carry out some additional checks while they were there. It's good to hear their advice helped you arrange the repair. Beth
Very Helpful with setting up account
Very Helpful with setting up account. It was quick and easy to setup as a first time renter.
5 octobre 2026
Avis spontané
Réponse de United Utilities
Hi Priyanka, thanks for your review. We're glad we could make getting your account set up one less thing to worry about when moving into your new home. Take care, Beth
Réponse de United Utilities
Hi John, thanks for your review! It's great to hear you're happy with the job that's been done. Take care, Beth
Engineer called
Engineer called. Said he couldn't do the job because a neighbour's home was linked and would also need power cutting off. I'm sure that info would have been available before the visit and we could have informed the neighbour.
26 septembre 2026
Réponse de United Utilities
Hello Frank, thank you for sharing your feedback with us. I'm sorry to hear that the engineer was unable to complete the work. I've asked a member of the team to look into this and reach out. Thanks again, Beth
Friendly and useful advice given by…
Friendly and useful advice given by human rather than AI bot. Clear communication explained without deviation into fairly technical local issue.
28 septembre 2026
Réponse de United Utilities
Hi Mark, thank you for sharing your experience. It's lovely to hear you found our advisor friendly and helpful, and that they were able to talk everything through clearly with you. Thanks again, Beth
Great service over the phone
Moved into a new property and was unable to find the water meter - spoke to Caris over the phone who was incredibly helpful and friendly. Answered all of my questions over the course of 20 or so minutes. Couldn't have asked for anything more - thank you!
5 octobre 2026
Avis spontané
Réponse de United Utilities
Hi Sam, thank you for your review. We're pleased you received friendly and helpful support from Caris when getting things set up at your property. All the best in your new home :) Beth
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