During a walk round our garden this weekend we noticed a hole had appeared next to a UU drain on our property. I messaged UU yesterday and by this morning they’d messaged back and lodged our c... Voir plus
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Lisez les avis des autres
I called UU following a problem with my rodding eye the agent I spoke to quickly understood the problem and advised me of the way forward. She was very helpful and knowledgeable. A UU team attended my... Voir plus
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The men can out and po It some dye down the drain to see where it was coming out. It did seem to be a blockage but then they would need to dig up and because the drain connected to the street and did... Voir plus
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A drain cover outside our house and on the pavement had lifted, No idea how or why, Too heavy for me to fix. Your workers came within two hours as promised and made it safe for local pedestrians, th... Voir plus
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À propos de l'entreprise
À propos de United Utilities
Écrit par l'entreprise
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Coordonnées de contact
Lingley Mere Business Park, WA5 3LP, Warrington, Royaume-Uni
- 0345 672 2888
- www.unitedutilities.com
4,7
Excellent
8 k avis
Demande des avis aux clients
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Fantastic Service
Contacted UU after a stone blockage was identified by an independent drainage engineer in a carrier pipe. Initial experience with the contact centre agent was excellent and a job was raised indicating the high possibility of flooding. Received a text within 2 hours of the call advising that a team were on the way. Engineers arrived shortly after this, got on with sorting the problem and kept me informed of what was happening. Had to return a second day to complete the job and again kept me informed and arrived first thing the following morning. Excellent service from start finish.
28 septembre 2026
Réponse de United Utilities
Hi Dave, thank you for taking the time to share your experience. We're really happy to hear the team kept you informed throughout and that the issue was resolved quickly and professionally. We'll be sure to pass your kind feedback on to everyone involved. Thanks, Sharon
Martin the technician was fantastic
Martin the technician was fantastic. Ge was helpful with finding the issue.
23 septembre 2026
Réponse de United Utilities
We're so pleased to hear that Martin was fantastic and helpful in finding the issue. Thank you for sharing your positive feedback! Alex
Réponse de United Utilities
Hi Jackie, thanks for the great review, we really appreciate it. Alex
Disappointed
Looks as though a temporary fix has been done but no feed back as to what the final outcome will be.
Disappointing!
30 septembre 2026
Réponse de United Utilities
Hi Sandra, I am sorry to see this. I have checked the works and can see it has been passed to the team to reinstate the area fully as soon as possible. I am sorry you have not been informed of this. Alex
Very prompt reply to my questions and…
Very prompt reply to my questions and problems looked at within 24 hours.
Excellent communication and telephone staff very polite
Well done united utilities
30 septembre 2026
Réponse de United Utilities
We're delighted to hear that your questions were answered promptly and that our team looked into your problems quickly. It's wonderful that our telephone staff were polite and communicated so well! Alex
Réponse de United Utilities
Hi Karen, I am sorry to see your review. I have asked the metering team get in touch with you as soon as possible regarding your current case. Thanks, Alex
Nick was very friendly
Nick was very friendly, clear and concise about what he was going to do. He was respectful of the property and left the house as he found it. Lovely young man.
23 septembre 2026
Réponse de United Utilities
Hi Lesley, thanks for your review. We're happy to hear that our colleague Nick was friendly, clear, and respectful of your property, leaving it as he found it. Thanks, Sharon
On going issue with poor water pressure…
On going issue with poor water pressure over 12 months now.
Have to keep ringing to follow up what’s happening.
30 septembre 2026
Réponse de United Utilities
Hello, we're sorry to hear you've been experiencing ongoing issues with your water pressure and understand how frustrating it must be to keep chasing for updates. I've checked and can see your case is currently with our Escalation Team, who are investigating this further. We appreciate your patience and apologise for the inconvenience caused while we work towards a resolution. Thanks, Sharon
The staff member I spoke with was…
The staff member I spoke with was really nice and extremely helpful
23 septembre 2026
Réponse de United Utilities
Hello Daphney, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Karen was very patient
I spoke to a lovely lady called Karen on the phone, and I just wanted to say how helpful and patient she was. She was very friendly, took the time to listen, and explained everything clearly. It was such a pleasure speaking to her, and her patience and kindness really made a difference. Thank you, Karen, for your excellent customer service. ⭐⭐⭐⭐⭐
30 septembre 2026
Avis spontané
Réponse de United Utilities
Thank you for your wonderful feedback! We're so pleased to hear that Karen was helpful, patient, and friendly during your call. It's great to know she took the time to listen and explain everything clearly, making a positive difference to your experience. Alex
Karen B 🔥
Karen B adjusted my billing to account for a 2 person occupancy (saving me about £40 a month), set up my direct debit, explained how it will change when I get a water meter installed and provided great service in under 8 minutes. Fair play.
30 septembre 2026
Avis spontané
Réponse de United Utilities
Hi Felix, thanks for the great feedback! We're pleased Karen could help you save money, get everything set up, and explain your options so clearly. We'll make sure your kind words are passed on to her. Thanks, Sharon
Very quick response and investigation…
Very quick response and investigation completed thoroughly thank you.
20 septembre 2026
Réponse de United Utilities
Thanks so much for your kind review. Good to hear the response was quick and everything was completed thoroughly! Thanks, Sharon
The staff were very nice the only bad…
The staff were very nice the only bad thing was not being able to reply to emails which held up sorting out the problem for months.
28 septembre 2026
Réponse de United Utilities
Hi there, we appreciate your kind words about our staff. We're sorry to hear about the difficulty you experienced with email communication, which prolonged the resolution of your issue. Please don't hesitate to get in touch if you need anything else in the meantime. Have a good day, Adam
Your member of staff,in the problems…
Your member of staff,in the problems dept is called Katie,she was so understanding and helpful with my problem with an undetected leak in my house,she is a credit to your company,and is still
Supporting my problem into next month
25 septembre 2026
Réponse de United Utilities
Morning Barry, we're glad to hear that one of our team members provided such understanding and helpful support with your leak issue. We appreciate you sharing your positive experience with us, and I will make sure Katie gets to see this. Have a good day, Adam
great service for a water company
Been with united utilities for five years. Recently had an issue with a very high bill due to lack of regular readings and they resolved it very well. Also called following a drain survey that identified roots, and they were out the same day to resolve. Call centre staff are always very nice
29 septembre 2026
Avis spontané
Réponse de United Utilities
Morning Josh, we are pleased to hear about your positive experiences with us, especially regarding the high bill and the quick resolution of the drain issue. Thank you for sharing and have a good day. Thanks, Adam
The gentleman was amazing very…
The gentleman was amazing very thorough,professional and knowledgeable he sorted my problem out with ease and im happy it's sorted, great job cheers.
25 septembre 2026
Réponse de United Utilities
Thank you for your lovely review, I will make sure this is passed to the gentleman you spoke with and his manager! Thanks, Sharon
I live alone
I live alone. I wanted to have a meter installed to reduce my expenses. It wasn't possible to install one, but a solution was found nonetheless. I am grateful for that.
21 septembre 2026
Réponse de United Utilities
Hi Dora, we're glad we could find a solution for your situation regarding the meter installation. We appreciate you sharing your positive experience with us! Thanks, Sharon
More common sense needs to be applied.
The person I spoke to was pleasant, respectful, and personable.
However the “solution” doesn’t really makes sense! I use very little water and shall be leaving the country for at least six months, probably more, when no water will be used as no one will be living there. My account is already in credit and yet direct debits will continue to be taken, building up a credit balance which will ultimately have to be refunded to me, when the meter is finally read again, several months down the line. That is surely daft and will leave me out of funds, undeservedly for quite a time. The person I spoke to clearly has no power to use his discretion and do what is sensible.
22 septembre 2026
Réponse de United Utilities
Thank you for your feedback Tony. As we only read meters every 6 months, many customers build up credit each month to help cover future bills. We appreciate this may not suit your circumstances, and paying bills in full when they're issued could be a better option. We're glad to hear our colleague was helpful. Thanks, Sharon
All pretty easy although I think the…
All pretty easy although I think the system was down but didn’t mean anything to us or hinder us in anyway so all good
21 septembre 2026
Réponse de United Utilities
Hello, thanks for your review today, we really do appreciate it! Thanks, Sharon
Not problems at all
29 septembre 2026
Réponse de United Utilities
Hi Joseph, thanks for leaving a 5 star review and great to see you were happy with the service received. Thanks, Sharon
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