I called UU following a problem with my rodding eye the agent I spoke to quickly understood the problem and advised me of the way forward. She was very helpful and knowledgeable. A UU team attended my... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
During a walk round our garden this weekend we noticed a hole had appeared next to a UU drain on our property. I messaged UU yesterday and by this morning they’d messaged back and lodged our c... Voir plus
L'entreprise a répondu
The men can out and po It some dye down the drain to see where it was coming out. It did seem to be a blockage but then they would need to dig up and because the drain connected to the street and did... Voir plus
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A drain cover outside our house and on the pavement had lifted, No idea how or why, Too heavy for me to fix. Your workers came within two hours as promised and made it safe for local pedestrians, th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de United Utilities
Écrit par l'entreprise
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Coordonnées de contact
Lingley Mere Business Park, WA5 3LP, Warrington, Royaume-Uni
- 0345 672 2888
- www.unitedutilities.com
4,7
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Question was answered comprehensively…
Question was answered comprehensively and swiftly and the incident was fixed promptly
1 octobre 2026
Réponse de United Utilities
Thank you for your 5-star review and we really appreciate it. Enjoy the rest of your day, Adam
An efficient and professional service…
An efficient and professional service by the attending engineer.
24 septembre 2026
Réponse de United Utilities
Hello Derek, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Réponse de United Utilities
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our support team. Alex
Réponse de United Utilities
Hello Chinwereobioma, we're glad to hear the team were able to look into your query. Take care, Beth
I had a perfect and great customer…
I had a perfect and great customer service experience with United utilities. They were patient and supportive. Specifically Cody Hodgson. Thanks for being so kind
1 octobre 2026
Avis spontané
Réponse de United Utilities
Hello, thanks for your kind review and I will make sure this is passed to Cody! Thanks, Sharon
SOPHIE, VERY KNOWLEDGEABLE AND HELPFUL
I phoned United Utilities in Warrington and spoke to Sophie. Sophie answered by query with professionalism. I asked for a disconnection on a deceased friend's property. Sophie asked me to hold on while a phone call was made and got back to me. Sophie said an email would be sent to me with the details of the disconnection. Sophie went above and beyond with her help.
1 octobre 2026
Avis spontané
Réponse de United Utilities
We are truly grateful for your kind words and positive feedback regarding your recent interaction with Sophie. We understand that dealing with such matters can be challenging, and we are glad we could provide professional and helpful assistance during this difficult time. We always strive to go above and beyond for our customers, and it is rewarding to know that our efforts made a difference for you. Alex
What a great group of lads
What a great group of lads. Very informative, hard working and helped me out so much. They need a raise.
Looked super smart in there new glowing uniform. I hope if i ever need you again i get these guys
Dan Matthews
Daz Lawson
Ryan Hill
Finley duck
1 octobre 2026
Avis spontané
Réponse de United Utilities
We are so glad to hear about your positive experience with our team! It's wonderful to know that our colleagues were informative, hardworking, and provided such excellent assistance. We truly appreciate your kind words and positive feedback. Alex
Réponse de United Utilities
Hi Rosemarie, it's lovely to hear your feedback and that the work was completed quickly. Thanks for taking the time to share this. Beth
First class service
24 septembre 2026
Réponse de United Utilities
Hi there, we really appreciate your review. Thank you :) Beth
Customer service were very obliging and…
Customer service were very obliging and courteous , thank you
24 septembre 2026
Réponse de United Utilities
Thank you for your wonderful 5-star review! We are so pleased to hear that our customer service team was obliging and courteous. We truly appreciate your feedback. Alex
Réponse de United Utilities
Hi Bashir, I'm glad to hear you had a positive experience. Beth
Aria Brilliant
Aria who I spoke with on the phone was polite and friendly. Identified a problem I had regards to my bills. Offered good solutions and was overall very professional and helpful. Couldn’t recommend highly enough.
30 septembre 2026
Avis spontané
Réponse de United Utilities
Hi Terry, thank you for your kind comments. We're pleased Aria was able to explain things clearly, identify the problem and provide helpful advice. We'll make sure your feedback is shared with her. Beth
Réponse de United Utilities
Hi Philip, thanks for sharing this great review :) Beth
Such a lovely helpful lady phoned back…
Such a lovely helpful lady phoned back immediately when we were disconnected very efficiently and friendly
30 septembre 2026
Avis spontané
Réponse de United Utilities
Hi Adele, thank you for your lovely review. We're pleased to hear our advisor called you straight back after the disconnection and provided such friendly and efficient service :) Beth
Street clean needed
The leak has been repaired, thank you. However the street has been left in a right mess. The street needs to be closed for the street clean.
22 septembre 2026
Réponse de United Utilities
Hi there, thanks for taking the time to share your feedback. I can see the team are looking into a clean-up of the area. Thanks again, Beth
Not the best i am afraid !
Large hole dug out to replace a manhole. Crew left at 3pm and never came back for a week, leaving my vehicle blocked in on the drive with no notice at all. I contacted united utilities to find out when the crew would come back. They came next day, looked at the manhole and said they could not complete the job, as the manhole was about 5 inches above the actual road surface ! They reported this back to base and another crew came to rectify the high manhole problem, and filled the hole and put tarmac down. Done in half a day, but the signs, cones and traffic lights are still in position, meaning that i still cant get my vehicle off the drive because of this. Nearly 2 weeks now ! NOT GOOD.
30 septembre 2026
Réponse de United Utilities
Hi Neil, we appreciate you taking the time to share your experience with us.
I'm really sorry to hear about the inconvenience and frustration caused by the prolonged disruption to your access and the issues with the manhole replacement. I've asked the team to look over the details of your case, and get in touch directly to discuss this further. Thanks, Beth
Road works
Very courteous and helpful about a question I wanted to ask about some work that is going to commence on the street where I live.
30 septembre 2026
Réponse de United Utilities
Thank you for your feedback Yvonne. We're pleased to hear you found our team courteous and helpful when discussing the upcoming work in your area. Thanks, Sharon
Excellent customer servicer.
23 septembre 2026
Réponse de United Utilities
Thank you for your 5-star review Gillian, and we really appreciate it. Enjoy the rest of your day, Adam
Chris Crewdson handled my query about…
Chris Crewdson handled my query about my account and booked an engineer to install a water meter.
She explained why my account appeared to be overpaid and estimated I would save £1100 a year if I switched to a water meter.
She was very helpful and efficient. Thank You
30 septembre 2026
Avis spontané
Réponse de United Utilities
Hi Barry, thank you for taking the time to share your feedback. We're pleased to hear Chris was able to explain your account clearly and help arrange your water meter installation. It's great to know you found the service helpful and efficient! Thanks, Sharon
Fantastic Service
Contacted UU after a stone blockage was identified by an independent drainage engineer in a carrier pipe. Initial experience with the contact centre agent was excellent and a job was raised indicating the high possibility of flooding. Received a text within 2 hours of the call advising that a team were on the way. Engineers arrived shortly after this, got on with sorting the problem and kept me informed of what was happening. Had to return a second day to complete the job and again kept me informed and arrived first thing the following morning. Excellent service from start finish.
28 septembre 2026
Réponse de United Utilities
Hi Dave, thank you for taking the time to share your experience. We're really happy to hear the team kept you informed throughout and that the issue was resolved quickly and professionally. We'll be sure to pass your kind feedback on to everyone involved. Thanks, Sharon
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