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Lisez les avis des autres

Noté 1 sur 5 étoiles

this company is a joke!! paid for an unlock code that i never got.. emailed customer service multiple times and the address comes back as invalid or unknown or doesn't exists.. ive filed a dispute wi... Voir plus

Noté 1 sur 5 étoiles

DO NOT USE THIS COMPANY..WARNING.. After 3 months!! Order Id Brand Model Country Network Order Date Unlock Code IMEI Status 317240 ZTE ZFive USA (United States) Verizon 2019-04-05 990008... Voir plus

Noté 1 sur 5 étoiles

This is a disgrace - 5 days ago I paid - keep getting spam emails - no real support - my ticket was resolved - but my problem is still there - no customer service for 3 days online - then I got some s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Successful unlock for Samsung A10e, (At&T). It took about a week, which wouldn't have been a problem, except that they originally said that it would be 30 minutes to 2 days. If they would have just sa... Voir plus

À propos de l'entreprise

  1. Entreprise de télécommunications

Informations provenant de diverses sources externes

UnlockNinja is providing Cell Phone Unlock Codes, Mobile Phone Unlocking and IMEI Codes. Easy and Safe Network Unlocking Service for your Mobile Phone!


Coordonnées de contact

1,6

Mauvais

TrustScore 1.5 sur 5

142 avis

5 étoiles
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1 étoile

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1,6

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(142)

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Noté 2 sur 5 étoiles

Very poor service they sent me the code…

Very poor service they sent me the code but no instructions on how to unlock a old Nokia flip. I don't think they even know how to unlock the phone and the instructions. All they write is sorry for the inconvenience lol like really. Amateur people or staff that's working there.

26 février 2020
Avis spontané
Logo de Unlockninja

Réponse de Unlockninja

Hello Danny.
We would like to inform you that when we send the unlock code, we also send the link of instructions to every user. You may not have found that for any reason and we apologized for the same.

Noté 1 sur 5 étoiles

This is the absolute worst company to…

This is the absolute worst company to use they are very rude and disrespectful. I have waited for a unlock code for over a month with no response from them when I do get them to respond I tell them to refund my money immediately. It has taken me over two weeks to finally hear them say they will refund me .THIS COMPANY IS A BUNCH OF LIARS AND SCAM PEOPLE WARNING DONT GIVE THEM ANY MONEY

18 février 2020
Avis spontané
Logo de Unlockninja

Réponse de Unlockninja

Hello Connie Culver. We would like to inform you of several things about UnlockNinja.

1. None of your emails or queries were left unanswered. We have given you an update each time about the unlock code status. 2. After checking upon the IMEI number of your device, we found the phone is "active on another account" which makes it uneligible for an unlock code from any service provider.
3. You have not informed us earlier that your phone is not eligible, which we ask every user before placing an order.
4. You have placed a wrong order with a device already "active on another account", for which no refund should be initiated. Still, we have refunded you the entire amount because we do not want our user to have a bad experience.
5. We have kept you updated and communicated on every query and lastly refund you the amount. We hope that is not a fraud.
Thank you.

Noté 1 sur 5 étoiles

This is the poorest company i have ever…

This is the poorest company i have ever used in my life..they lie lie lie and lie..they dont understand English because everything you say to them they ignore..their only efficiency is to steal your money

21 janvier 2020
Avis spontané
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Réponse de Unlockninja

Hello, Bob. We regret your experience. We apologize for the delay in service but as per the status of your emails, messages and the unlock code, we have left none of them unanswered/ignored neither did we lie about our service procedure. We hope you have gone through our policies before placing the order. Also, the code has been delivered to you along with the link for guidance. Either we deliver you the code or we initiate a full refund if the unlock code didn't work on your device. Thank you.

Noté 1 sur 5 étoiles

DONT TRUST THEM

DONT TRUST THEM
SENT ORDER ON 18/10/2019 NO CODE NO UPDATE NO REFUND AFTER SEVERAL ATTEMPS TO CONTACT THEM THINK TWICE

20 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Very bad service

Very bad service, after charge cridet card there unlock code does not work. Send dozons of email & phone call No answer.

5 novembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Takes your money does nothing for it.

Takes your money does nothing for it.
The T and C have been created to allow this. In effect they say , if we do nothing , you loose , and we keep your money.

I quote....

"The Unlock code delivered as per the rules provided on the website. However, in case of unforeseen circumstances if the order gets delayed, we are not liable to refund your money."

"unforeseen circumstances" in this case mean , "whatever we decide..."

Such a blatant scam.

Fails to respond to Tech Support , and if they do , they answer nothing but simply close your request.

DONT BUY FROM THESE LOOSERS.

I will refer this to the Better Business Bureau as this company is registered in San Francisco, California.

UPDATE: you have had 7 requests for update that you have ignored via your tech service.

UPDATE: All tech service messages were closed , without any form of resolution. Still no unlock code that I paid for , Just stalling tactics.

UPDATE: 1 week is long enough , Creditcard now notified of the fraud. Will recover money.

UPDATE: Just for info order number was 342423 , and was never fullfilled . Email is private.

UPDATE: It just gets better , now my client Login is blocked so I can no longer check the status or receive the code. What did I expect. Lets see how this plays out.

UPDATE: So I got back into my account after one week , admittedly my mistake , but here we are 13 days after payment and nothing.
They promise , but as you can see deliver nothing , no code , no refund , nothing.

Update: so here we are , over two weeks since payment , and nothing. FYI the support email address now is unknown...
NO private support address any more, they are trying to run with your money.

They promised they had now returned my money... of course they have not.. Liars , cheats , scumbags of the worst order.

MY FINAL ADVICE:
AVOID THESE SCAMMERS , THEY STEAL YOUR MONEY WITH FALSE PROMISES.

So Here we are over a year later , Phone still locked , no money refunded.. JUST PLEASE EVRYBODY LEARN FROM THIS , THESE 'EXPERTS' ARE ONLY GOOD A TAKING YOUR MONEY. STAY AWAY!

The reply says refund issued... believe it when I see it.

Update: 2 years on... no code , no refund , and now my order has been erased. Perhaps the tax office should audit these jokers now as they are NOT keeping sales records for the legally required periods.

Just do yourself a favour , boycotts these crooks.

13 septembre 2019
Avis spontané
Logo de Unlockninja

Réponse de Unlockninja

Hi Gordon,

We have replied to your query via tech support. As only one ticket is to be considered for one customer, therefore we have closed the other queries.

As informed to you earlier, the order is under process and the delay is because the service is down at the code supplier's end. It's been 5 working days(except Sat-Sun) the order has been placed. We request you to kindly wait for a couple of days as we are following up with the code supplier to get the code ASAP.

Also, We would like to assure you that your money is completely safe with us. We either deliver you the unlock service or refund your full amount back is with our a 100% money-back policy.

Hi Gordon,

Please share your unique email ID and password provided by UnlockNinja at tech support email ID.

We have initiated a full refund for this pending order. We would request you to kindly contact your bank for further updates. Thank you.

Noté 1 sur 5 étoiles

Fast service faster goodbye

Got my codes quick took money even faster wasn’t clear on “unlock app” for MetroPCS I was under the impression that a hidden menu was accessible.

It was not

SCAM

17 juillet 2019
Avis spontané
Noté 1 sur 5 étoiles

DO NOT USE THIS COMPANY..WARNING..

DO NOT USE THIS COMPANY..WARNING..

After 3 months!!

Order Id Brand Model Country Network Order Date Unlock Code IMEI Status
317240 ZTE ZFive USA (United States) Verizon 2019-04-05 990008943209580 Waiting

i paid more than 3 months ago
no return email answered. no code No refund!!
scammers
I am calling PayPal and hopefully this site gets shut down very soon.

2 juillet 2019
Avis spontané
Noté 1 sur 5 étoiles

THEY SCAMMERS AFTER PAYING 45$ ALL I…

THEY SCAMMERS AFTER PAYING 45$ ALL I GET IS NOTHING. THEY CLAIM TO HAVE SENT AN UNLOCK CODE, BUT I DIDNT SEE ANYTHING.

8 mai 2019
Avis spontané
Logo de Unlockninja

Réponse de Unlockninja

Dear Ellen,

We have send you the unlock code for your phone with complete set of instructions (how to use the unlock code )
Hope this would have resolved your issue.

Noté 1 sur 5 étoiles

The Service Did Not Work

The Service Did Not Work
I paid for an unlock code which my phone rejected. I asked for help. They ignored me for a couple of days until I asked PayPal for a refund. Then they provided some extra instructions which also did not work. They have refused a refund and provided nothing of value.

22 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

1month and NOTHING. DON'T DO IT.

Sent order 2-12-19 for unlock. Received.....NOTHING
Have written three times via their online 'Contact us". A total joke

When you have composed and sent the email you get a notification saying 'The support staff will be in contact within a couple of hours"

Then a couple of seconds an auto-responder email saying
"Dear _________
Thank you for contacting us will contact you very soon.
Thank you
UnlockNinja Team"

I have three of these. Nearly a month. They took the money. No unlock. ZERO response.

You will notice that the split between customers that have had an "Excellent" experience (assuming they are legit reviews..a big assumption) and those who have had a one star "BAD" experience is basically 50/50.

So do you want to take a 50/50 risk you will be scammed?

DON'T DO IT.

8 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

They took my money but phone was never…

They took my money but phone was never unlocked. I contacted the customer service but they were lesss than helpful. They kept requesting video of phone while I attempted to unlock. Sent the video but they kept asking for the same video. I don't think it was an actual person, probably just a generic email to try and keep you in a loop until you give up. They stole my money. Do not use their service. They are crooks.

10 février 2019
Avis spontané
Logo de Unlockninja

Réponse de Unlockninja

Dear Daniel,
We already sent you the unlocking service with the proper instruction to unlock your phone. if you face any error to unlock your phone with the device unlock app. We request you to send us a video of all the steps you are following to unlock it. We will check it and track the issue and fix it.

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