Team Viking went above and beyond modern customer service. They kept me informed of the status of my order and delivery status. They were a pleaure to deal with and the emails I got were naturally fr... Voir plus
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Lisez les avis des autres
I couldn't believe how fast I got my external hard drive. Next day! I did have difficulty with the ordering process but a nice gentleman talked me through it staying on the line and even pointed out... Voir plus
L'entreprise a répondu
The service from Viking was great - no problem with ordering, processing and delivery which all happened in a timely manner and as announced via email/txt. Our only problem is with the product - we... Voir plus
L'entreprise a répondu
Abysmal customer service. We have been using Viking for a long time this issue has been very frustrating. I have tried returning an item it has been ready for collection on Feb 2026. They haven... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Wherever and however you work – we are here for you! As a leading expert in workplace solutions, we know better than anybody that the way we work has changed throughout the years. Since 1960 we have led workplace transformation. In 1990 we began assisting companies in their adjustment from paper to computer under the name Viking Direct in Europe, and we are now present in the new era of hybrid working. We wish to use our vast experience to help you elevate your business! An ever-changing work environment has always inspired us to embrace change. We are continuously aware of our customers’ needs and requirements. As an omni-channel business, we provide the right solutions for every company. Running a start-up and still deciding on your needs? We can offer you the support you need! Leading a large business requiring a large assortment? We have you covered! Since November 2021, we have become part of RAJA Group. Operating in 19 European countries with 3,000 employees, RAJA Group is Europe's largest packaging distributor and plays an important role in the office supplies and furniture market. This step strengthens our position in the market and puts us in a good position for the future. It marks a new milestone in our journey towards a more modern and future-proof formula for all your workplace solutions.
The Viking benefits - https://www.vikingdirect.ie/en/viking-advantages
Écrit par l'entreprise
- One-Stop-Shop
- All your workplace solutions in one place.
- Viking One
- Our exclusive customer program for our top customers with a dedicated service-team and many benefits.
- We are Price King
- Permanent low prices on all your stationery essentials.
- Gift shop
- Attractive gift shop. Add free gifts to your shopping cart. Buy more get more.
- Easy return
- 30-day satisfaction guarantee and free returns. Simply plan and arrange the return of your product in your online account.
- Smart Choice
- Wide range of great quality Own Brand supplies for everyday workplace needs at unbeatable prices.
- Great customer service
- We are always happy to help you via phone, e-mail or chat. Service with a smile.
Coordonnées de contact
Unit 35 Rosemount Business Park,, Dublin 11, Irlande
- 0818 27 0151
- UKIEorders@viking-direct.co.uk
- www.vikingdirect.ie
3,8
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have something to return and I have…
I have something to return and I have not heard back from you
9 juin 2026
Réponse de Viking Ireland
Good Morning Mary
Thank you for taking the time to leave your review.
We are sorry for the delay.
We will look into this and contact you directly.
Kind Regards
Sandra
Viking Customer Service
TOP CLASS
I just wanted to leave a review for an employee named Vincent. Vincent went completely out of his way to be of 1st CLASS Help today and I wanted to make it known of what a credit he is to the business! I was trying something with placing an order online and there was some issues that he handled in such an amazing and professional manner, his level of customer service is something to be admired. Thank you Vincent
23 juin 2026
Avis spontané
Réponse de Viking Ireland
Good Morning
Thank you for taking the time to leave your 5 *review.
We are so glad to hear about your positive experience with one of our team members.
We truly appreciate you taking the time to share your feedback.
Kind Regards
Sandra
Viking Customer Service
I made an order for very specific…
I made an order for very specific products to help deliver an interactive and accessible workshop.
They never arrived. I only found out by ringing to follow up. The delivery service had mislogged them. I had to spend a day sourcing alternatives that were much more expensive from another source. I am unlikely to order through Viking again.
9 juin 2026
Réponse de Viking Ireland
Good Morning Noeleen
Thank you for taking the time to leave your review.
We are sorry to hear about the difficulties you experienced with your order and the non delivery of your essential products.
We have your account details and will contact you directly.
Kind Regards
Sandra
Viking Customer Service
Boxes of A4 paper arrived damaged
Boxes of A4 paper arrived damaged, email Viking several times, no one has replied, they seem more interested in Trustpilot reviews, than dealing with the issue
9 juin 2026
Réponse de Viking Ireland
Good Morning Séamus
Thank you for taking the time to leave your review.
We are sorry to hear about the damaged paper and lack of response.
We have your account details and will contact you directly.
Kind Regards
Sandra
Viking Customer Service
Brillant service ...
15 juin 2026
Réponse de Viking Ireland
Good Afternoon Joan
Thank you for taking the time to leave your 5 *review.
We appreciate your brilliant feedback.
Kind Regards
Sandra
Viking Customer Service
Quick and efficient
15 juin 2026
Réponse de Viking Ireland
Good Afternoon Margaret
Thank you for taking the time to leave your 5 *review.
Great to hear you received a quick and efficient delivery.
Kind Regards
Sandra
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon James
Thank you for taking the time to leave your 5 *review.
We are so glad you enjoyed our service and fast delivery!
Kind Regards
Sandra
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon Angela
Thank you for taking the time to leave your 5 *review.
We are happy to hear that your delivery was quick and exactly what you ordered.
Kind Regards
Sandra
Viking Customer Service
Réponse de Viking Ireland
Good Morning
Thank you for taking the time to leave your 5 *review.
Great to hear you received excellent service!
Kind Regards
Sandra
Viking Customer Service
The items that I needed were in stock
The items that I needed were in stock, and quickly despatched to me.
I would expect to use this firm again . . .
Good luck
14 juin 2026
Réponse de Viking Ireland
Good Morning Michael
Thank you for taking the time to leave your 5 *review.
We are delighted to hear that we could provide the items you needed quickly
Kind Regards
Sandra
Viking Customer Service
I am very impressed with Viking because…
I am very impressed with Viking because even though they initially got my order wrong, they rectified the issue very quickly and within a few days I received the correct product. The Customer Service was excellent.
13 juin 2026
Réponse de Viking Ireland
Good Morning
Thank you for taking the time to leave your 5 *review.
We are so pleased to hear that we were able to resolve the issue quickly and to your satisfaction.
Kind Regards
Sandra
Viking Customer Service
Réponse de Viking Ireland
Good Morning Susan
Thank you for taking the time to leave your 5 *review.
We are so glad to hear your delivery was delivered as requested.
Kind Regards
Sandra
Viking Customer Service
Réponse de Viking Ireland
Good Morning
Thank you for taking the time to leave your 5 *review.
We are happy to hear your delivery was prompt.
Kind Regards
Sandra
Viking Customer Service
My initial order got lost
My initial order got lost. Queried via online but they took over a week to reply, asking if I still needed help. Replied to them and got a really fast answer. The order was lost so they refunded my PayPal account, added another one to my cart and cut out the shipping charge.
19 juin 2026
Avis spontané
Réponse de Viking Ireland
Good Morning
Thank you for taking the time to leave your review.
We are sorry for the initial delay in our response and the inconvenience caused by the lost order.
Happy to hear we could resolve this for you.
Kind Regards
Sandra
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon Brenda
Thank you for taking the time to leave your 5 *review.
Great to hear you received a fast delivery!
Kind Regards
Sandra
Viking Customer Service
Fast efficient from ordering to…
Fast efficient from ordering to delivery happy customer 😀
4 juin 2026
Réponse de Viking Ireland
Good Afternoon Patricia
Thank you for taking the time to leave your 5 *review.
We are so pleased to hear you had a fast and efficient experience from order to delivery.
Kind Regards
Sandra
Viking Customer Service
Great price for a great product
Great price for a great product. However, using GLS as the shipping company is why I gave Viking 4 stars. GLS is a terrible shipping company to use
14 mai 2026
Réponse de Viking Ireland
Good Morning Jo
Thank you for taking the time to leave your review.
We appreciate your feedback on our product and the shipping experience.
We have your account details and will contact you directly.
Kind Regards
Sandra
Viking Customer Service
very poor VIKING split the order…
very poor VIKING split the order resulting in a delivery charge on the smaller item . The order should have been free delivery . I sent an email and to date 2 weeks , have not recieved a reply !!!!
I will not be ordering fron Viking again !
10 juin 2026
Réponse de Viking Ireland
Good Morning
Thank you for taking the time to leave your review.
We are sorry to hear about your experience with the split order and unexpected delivery charge.
We have your account details and will contact you directly.
Kind Regards
Sandra
Viking Customer Service
Ordered but not delivered and no response when contacted 😕
Ordered 2 x filing cabinets over a week ago, "shipped" 7 days ago, still not arrived, now Viking are asking for a review..... well, here it is - 1 star because I still have not received anything - emailed support with no response and unable to "track" the order with GLS (their courier). Great stuff Viking - can I please have the cabinets I paid for???
10 juin 2026
Réponse de Viking Ireland
Good Morning George
Thank you for taking the time to leave your review.
We are very sorry to hear your order has not arrived and that you have not received a response from our support team
We are looking into this delivery issue immediately to find a resolution for you.
Kind Regards
Sandra
Viking Customer Service
I placed extra items that I didn't…
I placed extra items that I didn't really want to go over the 100 spend to receive free item and clicked on free item. Was told it would be added to order and never received. Only a small thing but very annoying.
9 juin 2026
Réponse de Viking Ireland
Good Morning Trish
Thank you for taking the time to leave your review.
We understand how frustrating it is when an expected item isn't received.
We will look into this and contact you directly.
Kind Regards
Sandra
Viking Customer Service
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