Team were really good. We got involved with getting balloon ready and packing away afterwards which was really good. Flight itself was fabulous and pilot pointed out different areas. Photos and vide... Voir plus
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Lisez les avis des autres
14 cancelled flights and a 02:30 get up due to the hot weather did not spoil the tremendous experience of taking the Virgin Ballon flight. The whole experience from beginning to end was amazing. Speci... Voir plus
Tom, our pilot, was courteous and professional, gave clear instructions and invited and answered all and any questions. His two support crew were equally friendly and helpful. Instructions to get to t... Voir plus
L'entreprise a répondu
We had an amazing experience with Virgin Balloon Flights! 🎈 Our pilot, Matt and his team, were fantastic and made the whole experience even more enjoyable. We were very lucky with the weather, which... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Coordonnées de contact
Jesson House, TF3 3BD, Telford, Shropshire, Royaume-Uni
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,6
Excellent
6 k avis
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Réponse de Virgin Balloon Flights
Hi Sajid,
Thanks for the great review! We're glad you enjoyed your flight with us!
Ready for another? :)
The Virgin Balloon Flights Team
From the start to finish felt in very…
From the start to finish felt in very safe hands with Nobby, Enjoyed getting involved
12 août 2026
Réponse de Virgin Balloon Flights
Thanks Alan! Glad you enjoyed your flight with us! :)
The Virgin Balloon Flights Team
A beautiful, well organised, experience
Tom, our pilot, was courteous and professional, gave clear instructions and invited and answered all and any questions. His two support crew were equally friendly and helpful. Instructions to get to the flight takeoff location were easy to follow and the whole event ran on time and like clockwork. There were opportunities to get involved both pre and post flight. The flight itself was magical, with a beautiful late summer sunrise as we set off. Tom’s knowledge meant we flew high enough to experience great views of the Peak District and beyond. A superb experience with a reasonably priced photo package to remember the day. Thank you to you all.
13 août 2026
Réponse de Virgin Balloon Flights
Hi Chips!
What a lovely review, thank you! 🎈
It sounds like Tom and the crew had everything running like a well-oiled (and very large!) ballooning machine! A late summer sunrise over the Peak District sounds pretty hard to beat!
We’re also really pleased you're happy with your photos and now have some great memories to look back on. After all, it's not something you do everyday is it?
A huge thank you from Tom, the crew and all of us at Virgin Balloon Flights. We hope we’ll see you floating above the countryside with us again one day! 🎈
The Virgin Balloon Flights Team
A fantastic well rounded experience…
A fantastic well rounded experience from set up, a ride across the countryside and then landing and packing up the balloon.
11 août 2026
Réponse de Virgin Balloon Flights
Hi Annabel,
Thank you for taking the time to leave this lovely review! We're glad you had such an awesome flight with us!
Ready for Round 2? :)
The Virgin Balloon Flights Team
6+ years waiting and it was 10000% worth it!
This balloon flight was given to me as a birthday present in 2020. Over the past 6+ years we’ve booked on between 10-15 flights which have always been cancelled for weather, but this week we finally got to go and let me tell you - it was absolutely worth the wait! The experience was so so cool. Our pilot was wonderful and answered every question I asked (I was so curious how everything works!) Felt very safe and I just can’t recommend this experience enough. Be patient and keep rebooking your flights!
11 août 2026
Réponse de Virgin Balloon Flights
Wow Lynn! 6 years!!! Blimey!!
Thank you so much for persevering and sticking with us through all the cancellations. We can imagine it must have felt incredibly frustrating at times and we commend you for your patience and kind understanding!
We're glad that after such a long wait, the flight and whole experience was well and truly worth it!!
Your review is a testament that, if you stick with it, you will eventually fly and that it will all be worth it in the end!
Thank you again and thank you for recommending us - honestly it means the world to us all here at VBF HQ! :)
The Virgin Balloon Flights Team
We had a fabulous experience with Tom
We had a fabulous experience with Tom. It was well organised and despite cancellation due to weather well worth the wait. Tom is clearly experienced, he shared lots of fascinating facts and made it a really special experience.
13 août 2026
Réponse de Virgin Balloon Flights
Hi,
Thank you so much for the lovely review! We're glad your experience was everything you hoped for and that Tom added to this with his knowledge of the local area! It really does make a huge difference! :)
Thank you for flying with us and for your patience through the cancellations!
The Virgin Balloon Flights Team
Tom was a great pilot
Tom was a great pilot and very knowledgeable. The flight was fantastic and well worth the wait to book on.
13 août 2026
Réponse de Virgin Balloon Flights
Hi Bill,
Thank you so much and we're really pleased to read that it was well worth the wait for you! We couldn't agree more! :)
The Virgin Balloon Flights Team
Réponse de Virgin Balloon Flights
Hi Colin,
This is simply amazing to read! Thank you so much! You're welcome back anytime :)
The Virgin Balloon Flights Team
Guys running the balloon were friendly…
Guys running the balloon were friendly and knowledgeable and relaxed. Weather was perfect. Such a calm and serene experience.
9 août 2026
Réponse de Virgin Balloon Flights
Hi Ashley,
Sounds like you had a magical experience! That's exactly how a balloon flight should be! :)
Thank you for flying with us!
The Virgin Balloon Flights Team
The whole experience
The whole experience. From helping at both start and finishing to the actual flight. The Virgin Team were very proactive and friendly. Our pilot Peter contributed immensely.
12 août 2026
Réponse de Virgin Balloon Flights
Hey Charlie - that's fab! Glad you had a fantastic flight with us! :)
Peter really is a fantastic pilot and we're glad his personability and charisma added to the experience!
Thanks again for flying with us!
The Virgin Balloon Flights Team
Great experience
We were switched to a back-up site the night before the flight. However upon arrival we were transported by Landrover to a different actual take-off site about 15-20 minutes away (no previous mention this would happen). However despite this, we really enjoyed the hour long flight, so peaceful and we could help with getting the balloon ready for take-off and packing away afterwards.
The pilot was Chris and he was absolutely brilliant, informative with lovely touch of humour throughout the flight. Glass of bubbly at the end was a nice touch.
12 août 2026
Réponse de Virgin Balloon Flights
Hi Richard.
Thank you so much for the lovely review! 🎈
It sounds like your adventure started before you’d even left the ground, with a little Land Rover expedition thrown in for good measure! Surely that deserves an extra star? ;) ha ha just kidding!
We’re delighted to hear the flight itself more than made up for it, especially the glass of bubbly at the end.....not a bad day out eh! 🥂
We’ll make sure your kind words are passed on to Chris too. It will make his day!
Thanks again for flying with us and for sharing your experience🎈
The Virgin Balloon Flights Team
The the whole experience was amazing x…
The the whole experience was amazing x would recommend to all my friends.
22 juillet 2026
Réponse de Virgin Balloon Flights
Hey Wendy!
Thank you so much for leaving us this kind review! And thank you for the recommendation! Big kiss back at ya! ;)
The Virgin Balloon Flights Team
Réponse de Virgin Balloon Flights
Thank you so much for the positive review! We're glad you enjoyed flight!
The Virgin Balloon Flights Team
Has an amazing time made extra special…
Has an amazing time made extra special by the team, Chris, Rachel and Mike.
An exceptional experience
12 août 2026
Réponse de Virgin Balloon Flights
Hi Marion,
This is lovely to read! We're glad you had such an incredible flight with us and that the whole crew made it even more special! They really are a great bunch!
Thanks for flying with us!
The Virgin Balloon Flights Team
Amazing balloon flight with Nobby in South Wales
What an amazing experience. Flew with Nobby from Llanarth last night. Every step of the trip was amazing. Nobby as well as the ground team of Glyn and Joe were so welcoming and friendly. We all felt really involved from helping to get the balloon inflated, through the flight, and to packing everything down at the end.
Nobby was really knowledgeable and shared really interesting facts about the experience as well as the history and origins of ballooning in France. His sense of humour and ability to put everybody at ease was also phenomenal.
Thank you so much all.
11 août 2026
Avis spontané
Réponse de Virgin Balloon Flights
Hi,
Thank you so much for your lovely review!
It sounds like Nobby, Glyn and Joe had you working for your flight- we promise that wasn’t just free labour! 😂
We’re so pleased you enjoyed the whole experience and that Nobby kept you entertained with his incredible knowledge and legendary sense of humour.
A huge thank you for the fantastic review, and we’ll make sure your lovely comments are passed on to the Llanarth crew. Here’s hoping we see you back in a basket again someday! 🎈
The Virgin Balloon Flights Team
Amazing experience
Amazing experience, Chris was great fun and he and his team did an excellent job from start to finish - highly recommend taking this flight.
10 août 2026
Réponse de Virgin Balloon Flights
Hi Matt,
Thank you so much for the lovely review. Chris really is hilarious and a real character isn't which certainly adds to the experience! :)
Thank you for the recommendation, we really appreciate it and you're welcome back anytime!
The Virgin Balloon Flights Team
Réponse de Virgin Balloon Flights
Thank you Lorna! We're so glad you enjoyed flying with us and had an amazing time!
The Virgin Balloon Flights Team
Balloon Swindle Uk
After FOUR YEARS IN WAITING of repeated cancellations by Virgin - even on perfectly nice sunny days with no wind, we finally moved the take off from York to Oxford, where my daughter was graduating. Virgin moved the flight to Henley on the day, which meant we couldn't go on it and lost our 4 tickets. Virgin claimed it was the weather, however the met office confirmed the balloon flight conditions were better on Oxford than Henley. When I pointed this out to them, The staff were thoroughly unhelpful and switched to the next excuse, lacking empathy, clearly trained to con people, dismissing all reasoning and logic. That's over £500.- lost - this does not end here! HOW MANY PEOPLE ACTUALLY GET YO FLY, from the millions clicking Daily to buy an experience that hardly ever materialises if at all?!
9 août 2026
Avis spontané
Réponse de Virgin Balloon Flights
Hi,
We’re sorry that, after such a long time trying to fly, your experience has ended with you feeling this strongly.
We do, however, want to clarify one important point. Balloon flights are not cancelled or moved unnecessarily. Decisions are made by experienced commercial balloon pilots using the conditions and forecasts relevant to balloon operations, including wind speeds and direction at different altitudes, not simply whether the weather appears calm or sunny at ground level.
On the day of a flight, wind direction can also determine which launch site can safely be used. This is why backup launch sites form part of our operation and why a flight may move even when conditions at the original location appear pleasant. Such information is naturally provided to you in writing each and every time you book, so we are sorry this appears to have come as a surprise.
We appreciate that this does not change your disappointment at being unable to attend the revised launch location, particularly after waiting so long to fly. We have already corresponded with you directly regarding your concerns and are sorry we have been unable to reach the resolution you were hoping for.
Thanks,
The Virgin Balloon Flights Team
Réponse de Virgin Balloon Flights
Ahhh thanks Mag! And we love you for this fabulous review!
Thanks for flying with us - want to join us again? :)
The Virgin Balloon Flights Team
This was a present for my partners 60th…
This was a present for my partners 60th birthday which he enjoyed .
All round good flight as the conditions were just right and the crew were great.
Thank you all for a wonderful and memorable journey.
11 août 2026
Réponse de Virgin Balloon Flights
Hi,
Thank you so much for the positive review and we're glad you enjoyed your flight with us.
Thank you to you too for flying with us :)
The Virgin Balloon Flights Team
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