We had a wonderful experience at the Lancaster store. Layla was very pleasant and knowledgeable. She spent time explaining the best plans for our needs. Will definitely use the Vodafone store again.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement32 Market Square, LA1 1HT Lancaster, GB
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Layla at the Lancaster store has gone the extra mile to solve a problem on my phone and saved me from having the nearest thing to a nervous breakdown due to scammers ! She has been knowledgeable and... Voir plus
L'entreprise a répondu
The in store experience is in itself great. I prefer the one to one service as I feel it is easier to understand and to bounce questions back and forth. Simon (store manager) made this experience... Voir plus
L'entreprise a répondu
I visited the Lancaster store today 6/9/25 and simon was our helper what a delightful and help man he is he explained everything to me leaving me absolutely clear o nexatt I WS buying and I highly tec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Lancaster
Écrit par l'entreprise
Coordonnées de contact
32 Market Square, LA1 1HT, Lancaster, Royaume-Uni
4,9
Excellent
323 avis
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Réponse de Vodafone UK - Lancaster
Hey there,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
This time was the best time
This time was the best time, because Alex was unbelievably helpful!
9 janvier 2026
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lili was very helpful with solving my…
Lili was very helpful with solving my phone issue.
6 janvier 2026
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Layla from lancaster store has been…
Layla from lancaster store has been amazing getting my new phone sorted after mine broke i was so stressed but she kept me positive and got me a great deal
5 janvier 2026
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The advisor I saw James was excellent
The advisor I saw James was excellent. He listened was patient and very helpful in all aspects of he was very clear and very knowledgeable. A great experience
3 janvier 2026
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
We visited Lancaster store today we’re…
We visited Lancaster store today we’re Simon helped with are new upgrades. Simon was amazing with the help definitely 5 stars.
2 janvier 2026
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Harry,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Can not get through to anyonre
30 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hi Philip,
I’m sorry to hear you’ve had trouble getting through to us. I understand how important it is to have your issue resolved quickly.
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Friendly & helpful member of staff
A member of staff called James helped my dad and he was very friendly and helpful, nothing was too much trouble and make the whole experience very easy :) I will be asking for James next time I pop into Vodafone Lancaster!
29 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Mhairi,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was very helpful
Katie was very helpful, and made the experience of swapping over my phone stressless.
21 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Michelle,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lili was awesome
Lili was awesome! Very knowledgable, very helpful and patient in helping me set up two new contracts. It was a pleasure to have had her help me today.
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Nin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The in store experience is in itself…
The in store experience is in itself great. I prefer the one to one service as I feel it is easier to understand and to bounce questions back and forth.
Simon (store manager) made this experience and service as I expected as a customer. He made the service simple and fluid. He was patient and understanding with all my questions.
My only negative is for long term loyal customers like myself, (near 25 years) there is no reward or bonus for that long term loyalty. In these demanding financial times I feel Vodafone should do better.
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Bryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex was super helpful and friendly
Alex was super helpful and friendly, he made the upgrading process very easy.
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hi Michelle,
Thank you so much for your wonderful review and the amazing support you’ve shown for Alex—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Brilliant service
Brilliant service. Friendly and super efficient. Layla
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Kenneth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Alex was a great help
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Hannah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Vodafone Lancaster - Horrific experience of lying staff - AVOID
Horrific experience of lying staff, misleading a 75 neighbour to buy an unlimited ultra package for 24 months!!!
She wanted to be able to use the phone abroad for a month so they sold her this package and to make it worse upgraded her husbands SIM card who only uses his phone for calls to an 80gb data package!!!
Not happy with that Vodafone Lancaster then told them they were entitled to a free tablet. This was after keeping them in the store for 2 hours. As soon as they were given the tablet and signed for it they were then told it will cost them £4 a month!!
She went in to cancel it 12 days after she took it out to be told and sent away being told that Viodafone's terms are 12 days not 14!!!
I had to go in with them to make Vodafone cancel and roll back everything.
AVOID
13 décembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Louis,
I’m truly sorry for the distress and inconvenience you experienced at our Lancaster store, that’s definitely not the level of service we aim to provide. We’d love the chance to put this right for you.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Lancaster
Hey Kath,
Thanks for the lovely review and fantastic support for her.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Layla at the Lancaster store has gone…
Layla at the Lancaster store has gone the extra mile to solve a problem on my phone and saved me from having the nearest thing to a nervous breakdown due to scammers !
She has been knowledgeable and caring and I will come back to order my next new phone . I cannot thank her enough for her customer care !! Well done Vodaphone for a quality person in your staff !
25 novembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
Hey Elizabeth,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Layla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Lancaster
Hey Karen,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lili was very helpful with getting a…
Lili was very helpful with getting a new SIM contract
21 novembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
We're happy to hear that you found our agent Lili helpful with your new SIM contract.
Thanks,
Vodafone Social Media Team
Layla and hannah have explained…
Layla and hannah have explained everything clearly and all of my questions have been answered. Anything I didn't understand they went over and over. They went above and beyond to make sure I was happy with my product and understood it. Very friendly and approachable. Felt like family.
18 novembre 2025
Avis spontané
Réponse de Vodafone UK - Lancaster
We're happy to hear that everything was explained clearly and your questions were answered.
Thank you for your review,
Vodafone Social Media Team
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