Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Thanks to the whole team from sales to shipping and technical support for helping us with power hook up. Our super market line of Freezers and Refrigerators are fantastic. We did a lot of research bef... Voir plus

Noté 5 sur 5 étoiles

I own a large flower shop in the LA area. A couple of months ago I ordered two 3 glass door refrigerators and 2 door refrigerator. Vortex called to verify my order and to make sure what I had ordered... Voir plus

Noté 5 sur 5 étoiles

I ordered a new freezer from Vortex and in 8 days here it is, delivered. No problems, fairly and competitively priced. Personal type service and communication. One of the main things I was as... Voir plus

Noté 4 sur 5 étoiles

The refrigeration unit runs good Mike did a good job BUT the unit when uncrated has a large dent bottom of front door ,upper right side .bottom left plus sealer on the inside never cleaned up now its... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

57 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I ordered a new freezer from Vortex …

I ordered a new freezer from Vortex and in 8 days here it is, delivered. No problems, fairly and competitively priced. Personal type service and communication.

One of the main things I was assured that should the unit need service, either under warrantee or not it is locally readily available.

Beautifully wrapped so as NOT to sustain damage enroute.

28 juin 2018
Avis spontané
Noté 1 sur 5 étoiles

Worst company I have ever purchased equipment from

Worst company I have ever purchased equipment from. Bought a pizza make table from Vortex in March 2017, it stopped holding temp after about 10 months. Contacted Vortex for warranty repair (we were within the one year parts and labor warranty), we spent multiple hours and days doing troubleshooting with them over the phone, they apparantly had no service provider that does warranty work in our City Then they told us our warranty was "null and void" because unit was not originally shipped to our restuarant address, The sales guy 100% knew when we placed the order that we were shipping it to a different location that had a loading dock to receive, he absolutely did not tell us it would void our warranty, so we had unit shipped to our local refridgeration company that had a loading docks to receive unit. We had to buy a another make table from a different mfg. We threatened to file lawsuit, they shipped us a new compressor for us to install on our own. So now we have a extra non-working Vortex unit with a new compressor in a box, cost for us to get installed at a cost of around $500.

14 juin 2018
Avis spontané
Logo de Vortex Refrigeration

Réponse : Vortex Refrigeration

The reviewer bought a pizza prep table, had us deliver it to the address provided. After 10 months he contacted Vortex for service under the warranty, after apparently trying to troubleshoot it with the dealer that he purchased it from. We have service providers that do provide service in his city. We scheduled a service call to have the prep table repaired, however when the service tech went to repair the unit at the address it was delivered to, there was no unit to repair. The reviewer had transported it over 100 miles to another city. This does void the warranty. Vortex has no way of knowing how the prep table was moved and if any damage occurred during the move. The reviewer says that the sales person knew this was the intent. We were not able to find evidence of this, however our warranty statement on our website specifically states:

Warranty Is Not Transferable

This warranty is not assignable and applies only in favor of the original purchaser/user to whom and where equipment was delivered. ANY ASSIGNMENT, TRANSFER OR RELOCATION OF EQUIPMENT SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

There is no way that the reviewer would not have known unless he didn't bother reading the warranty. As a gesture of goodwill Vortex provided the reviewer with a new compressor at no charge for the compressor or the shipping. The threat of a lawsuit had no bearing on our decision to provide a compressor. The warranty is explicit in what it covers and what it doesn't. After receiving the free compressor the customer thanked us by leaving this 1 star review. Our many 4 & 5 star reviews speak for themselves as to the integrity of our company.

Noté 5 sur 5 étoiles

Excellent Buying Experience

I bought two 3 glass door freezers from Vortex. The price was great, they were shipped free and I received them fast! They look fantastic. I've had them for about a month now and have not had any problems. I would definitely recommend buying from Vortex Refrigeration.

9 juin 2018
Avis spontané
Noté 1 sur 5 étoiles

VERY BAD AFTER BACK AND FORTH AND FEW…

VERY BAD AFTER BACK AND FORTH AND FEW MONTHS OF PROMISSING THAT PARTS ORDERED AFTER THEY CHARGED MY CREDIT CARDS THEY CHANGED FEW PARTS AND STILL HAVING THE SAME PROBLEM

16 février 2018
Avis spontané
Logo de Vortex Refrigeration

Réponse : Vortex Refrigeration

This review is from somebody that dealt with a 3rd party dealer selling Vortex Refrigeration. They did not buy from Vortex or have any interaction. Their complaint should be directed at the dealer not Vortex.

Noté 1 sur 5 étoiles

Very bad.very bad experience

16 février 2018
Avis spontané
Logo de Vortex Refrigeration

Réponse : Vortex Refrigeration

This review is from somebody that dealt with a 3rd party dealer selling Vortex Refrigeration. They did not buy from Vortex or have any interaction. Their complaint should be directed at the dealer not Vortex.

Noté 5 sur 5 étoiles

I absolutely love this freezer

I absolutely love this freezer! I bought it as a home freezer and although it took some work to get it in the doors (wheels come installed), it is the best freezer I could have chosen!

16 février 2018
Avis spontané
Noté 4 sur 5 étoiles

The refrigeration unit runs good Mike…

The refrigeration unit runs good Mike did a good job BUT the unit when uncrated has a large dent bottom of front door ,upper right side .bottom left plus sealer on the inside never cleaned up now its dried and can't be removed

15 février 2018
Avis spontané
Noté 5 sur 5 étoiles

A great freezer

A great freezer! Easy to purchase, showed up well packed and we've had it running smoothly for about 5 months without issue. I'd definitely buy more coolers from Vortex.

15 février 2018
Avis spontané
Noté 4 sur 5 étoiles

We live our applinaces

We live our applinaces. Low design is perfect fit for our kitchen. Unit came damaged but was easily fixed by us at home with the help of their office. Anyone with a view of the outdoors would truly appreciate these units.

15 février 2018
Avis spontané

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