I love the warmup products and the app. Really easy to use and never had any issues. Used the customer service tonight for my electrician regarding an issue with the insulation and they were so helpf... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Return process of some parts turned out to be fiddly but worked fine in the end. The set-up process of the app/thermostat is not straightforward as others observe. Overall good product though and e... Voir plus
L'entreprise a répondu
This is a great solution for our bathrooms, that have had no heating after the original gas central heating was replaced with air-to-air heat pumps. With the bathrooms about to be refitted, we had won... Voir plus
L'entreprise a répondu
Everyone I’ve dealt with has been consistently honest, knowledgeable, and extremely helpful. Dan Rimmel, our local rep, deserves a special mention. He is excellent to work with, always willing to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Warmup Plc is a UK based manufacturing Plc, creating innovative smart controls and underfloor heating solutions. Warmup has sold more than 2 million systems in 72 countries worldwide. Warmup, founded 30 years ago is a knowledge and research driven business, making proprietary, world-leading products.
Why Warmup?
Écrit par l'entreprise
- Save your pounds and the planet!
- Underfloor heating is a cleaner, more efficient way to heat a home. Our collection of water and electric floor heaters require less energy to reach an ideal temperature compared to traditional heating systems, saving you money on your heating bills.
- Warranties and 24/7/365
- Many of our heating systems feature a Limited Lifetime Warranty and our SafetyNet Installation Guarantee™ also protects you against any accidental damage to a system during installation. We operate a technical helpline which is open 24 hours per day / 7 days per week / 365 days per year and provide extensive online support materials to help guide our customers through every stage of their project.
- Leading the industry
- Our systems and accessories provide energy-efficient warmth for both new-build and renovation projects, offering true ease of use and a hassle-free installation. We are the only floor heating company whose products are European compliant and CE marked. Our systems feature accreditations from BEAB, cUL, CSA, FIMKO, SEMKO and UL. In addition, we are members of BEAMA and TTA.
Coordonnées de contact
Abbey Road, Tudor Estate 704, NW10 7UW, London, Royaume-Uni
- 0345 345 2288
- uk@warmup.com
- www.warmup.co.uk
Get a free instant quote!
4,7
Excellent
835 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Warmup UK
We appreciate your kind words. We are glad we could help
Kind Regards
Warmup
Underfloor heating
Marcus was really accommodating in terms of quoting the right system for us and then really helpful getting a decent price from a local supplier. Thanks very much!
15 mai 2026
Réponse de Warmup UK
We're so glad we could assist you in finding the right system and a great price. Your kind words are much appreciated!
Kind Regards
Warmup
Rude technical staff member who just…
Rude technical staff member who just talked over me the whole time. Clearly doesn't understand how wifi works and that having a dedicated 2.4Ghz network is sufficient and the need to completely disable 5Ghz is not required.
1 juin 2026
Avis spontané
Réponse de Warmup UK
We are truly sorry to hear about your frustrating experience with our technical staff. We appreciate you bringing this to our attention and will review your concerns with the team. If you would still like support, please contact us at uk@warmup.com
Absolutely fantastic service by…
Absolutely fantastic service by Marcus,he guided me through my whole project with no hassle whatsever
28 mai 2026
Réponse de Warmup UK
We're so glad to hear you had a fantastic experience and found our guidance helpful. Thank you for your kind words!
Kind Regards
Warmup
Amazing Customer Service from Marcos
Amazing Customer Service from Marcos. Highly recommend him for future projects. Very helpful and knowledgeable.
22 mai 2026
Avis spontané
Réponse de Warmup UK
We're so glad to hear about your positive experience with our team member. We appreciate you taking the time to leave the review.
Kind Regards
Warmup
Quick and easy to deal with
A reliable company with a large inventory and excellent product availability. The team is flexible and easy to negotiate with, making the entire purchasing process smooth and efficient. Special thanks to Marcos, who is a very trustworthy, knowledgeable, and professional employee. His dedication and customer-oriented approach made the experience even better. Highly recommended for anyone looking for a dependable business partner.
27 mai 2026
Avis spontané
Réponse de Warmup UK
We are so happy to hear about your positive experience with our team and product availability. We truly appreciate your kind words and recommendation. We strive to provide excellent service.
Kind Regards
Warmup
Spoke with Marcos on the phone he was…
Spoke with Marcos on the phone he was extremely helpful and efficient. Couldn’t recommend any better!
27 mai 2026
Réponse de Warmup UK
We're so glad to hear our team provided such helpful and efficient service. Thank you for sharing your positive experience!
Kind Regards
Warmup
spoke to Anton who talked us through…
spoke to Anton who talked us through the setting up process making it simple and easy to understand
27 mai 2026
Avis spontané
Réponse de Warmup UK
We're so glad we could make the setup process simple and easy for you. Thank you for your kind words!
Kind Regards
Warmup
I still can’t set the floor temperature…
I still can’t set the floor temperature to a fixed 20C day and night, year round.
25 mai 2026
Avis spontané
Réponse de Warmup UK
Thank you for your review.
At this time of year most floors will likely be above 20 degrees with no heating on at all so this should be taken into account.
If the target is 20 degrees the heating will only come on if the floor dips below this.
The thermostat will always display the current temperature. Today for example when it is very warm your thermostat will likely show a temperature higher than 20 degrees but the heating is not on.
Please call our 24 hour line on - 0345 345 2288 if need assistance with setting your unit.
Kind Regards
Warmup
Easy to use control display and only…
Easy to use control display and only time will tell how reliable the system is also bearing in mind how the installation was aswell.
15 mai 2026
Réponse de Warmup UK
We are so glad you find the control display easy to use. We appreciate your feedback.
Kind Regards
Warmup
Great service and excellent customer…
Great service and excellent customer care. Well informed with product and updated with emails
14 mai 2026
Réponse de Warmup UK
We're so glad you enjoyed our service and customer care. Thank you for your kind words!
Kind Regards
Warmup
Great as always
I use Warmup on all building projects, they always deliver great products and they also have competitive prices.
19 mai 2026
Réponse de Warmup UK
We are so glad to hear you consistently choose us for your building projects. Thank you for your review.
Kind Regards
Warmup
Excellent first class service
Excellent first class service. I ordered at 12.30 on a friday and it was delivered before 10 am on the Monday.
19 mai 2026
Réponse de Warmup UK
We're so glad you had such a positive experience with our service and delivery! Thank you for your review.
KInd Regards
Warmup
Great bunch of guys here
Great bunch of guys here, from the rep to the guys in the office and Marco and Dan always go the extra mile ;-)
14 mai 2026
Avis spontané
Réponse de Warmup UK
We're so glad to hear you had such a positive experience with our team! We truly appreciate your kind words and will pass them onto the team.
Kind Regards
Warmup
Dealt with Marcos at Warmup great…
Dealt with Marcos at Warmup great communication from him everything went well
15 mai 2026
Réponse de Warmup UK
We are happy to hear everything went well. We appreciate your positive feedback!
Kind Regards
Warmup
WORKING WITH MARCOS ON A PROJECT WAS A…
WORKING WITH MARCOS ON A PROJECT WAS A PLEASURE AND GAVE ME ALL THE SUPPORT I NEEDED
15 mai 2026
Réponse de Warmup UK
We are so glad to hear you had a positive experience and received great support. Thank you for your kind words.
Kind Regards
Warmup
Marcos is extremely professional and…
Marcos is extremely professional and helpful, really makes working with Warmup easy and enjoyable.
15 mai 2026
Réponse de Warmup UK
We're so glad to hear we made your experience easy and enjoyable. Thank you for your review.
Kind Regards
Warmup
Website not wonderful
Website not wonderful, found it tricky to get quote for what I was asking for. A week and a bit after my enquiry Marcos (sales rep) called me, then a quote was created. Ordered thro' a local electrical wholesaler and fitting product was pain free (not powered up yet).
15 mai 2026
Réponse de Warmup UK
We appreciate your feedback and are glad to hear the ordering and fitting process was smooth. We are addressing the website's ease of use - thank you for letting us know.
Kind Regards
Warmup
Marcos was very helpful throughout our…
Marcos was very helpful throughout our project. We had a few issues with tradesman & his help was vital in getting the correct advice to keep my project on track. Thanks again!!!
15 mai 2026
Réponse de Warmup UK
We're so glad our team could provide vital assistance and keep your project on track. Thank you for sharing your positive experience!
Kind Regards
Warmup
I had an issue installing app and kept…
I had an issue installing app and kept getting an error message. Sent it to tech support. Bingo within a couple of hours a solution was given.
Went back to thermostat, did as shown and now all sorted.
Thank you Warmup team a job well done.
13 mai 2026
Avis spontané
Réponse de Warmup UK
We're so glad our tech support team could quickly resolve issue. Thank you for your review.
KInd Regards
Warmup
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.