Wasteconnections Avis 

Use anyone else. ANYONE else.
When you don't, think back on why you did not listen to this review.

Liars and thieves.

I've had the same garbage collector for about two years Emerson has always been reliable, professional and courteous. I appreciate his hard work and dedication to our community. Thank you for right service.
Regards
A Willingham

No customer consideration I paid my bill online and was told I'm not guaranteed a pickup because I didn't talk to a representative that's ridiculous. I've been with this company for years they keep going up on prices there's a bunch of missed pickups I'm just really tired of them I'm trying to switch right now

A zero is to high for this horrific company 5 phone calls and was left on hold 30 plus minutes each time, a month and a half later still have limbs they will not pick up. Picked my neighbors but went past mine. Retired and on a fixed income and now I have to pay someone to do their job.

As a local business owner, dealing with Waste Connections in Dallas has been a nightmare. Their service is unreliable, and their billing is completely inconsistent, with prices constantly increasing without justification.
They look for any excuse to hit you with 'extra fees.' Their 'overload' policy is extreme, but what’s worse is their lack of accountability. Recently, they refused to pick up my trash because a vehicle (which I have no control over, as the container is in a public area) was parked nearby. Instead of finding a solution, they skipped the pickup and now demand an extra payment to come back.
They trap you in a cycle of extra fees and poor communication. If you are a business owner looking for a waste management partner that actually supports the local community, look elsewhere. This company only cares about nickel-and-diming their customers.

If I could give zero stars I would! We have had waste connections for years for our business. When we complained to the call center that the driver was pushing the dumpster against our fence (we had told the driver in the past as well to stop doing this) and finally bent it to where it was almost inoperable the operations manager Damien came out. He took one look and said “that wasn’t us, that’s old” quite odd, doesn’t matter how “old” he thought it was, the dumpster was propped up against our fence and it fit exactly where the bend was as well….. again we had services through them for over a decade. This was just the start of our issues. Not only did Damien bring his goon with him that just sat there and stared at us, we were told by Damien well if nothing can be done we will just cancel the service. WHICH IS EXACTLY WHAT HE DID! But it wasn’t done that day, he said he was going to look into what could be done as well as get us a smaller dumpster and would get back with us. That never happened, after a month and a half I called on the 22nd of April and said I needed to schedule them to pick the dumpster up after our billing period was up (end of April). The customer service rep said she would have to have operations reach out to us before hand. The next morning I came to my place of business and saw our dumpster was GONE! It was taken in the early hours of the morning by waste connections before our business opened. To top it off they charged us right before hand for the month of May! I call in and low and behold the person that would handle this issue was none other than Damien. This company is absolutely terrible and the operations manager isn’t fit to even be a customer service representative, it’s mind boggling that a company as big as waste connections would even allow someone so unfit to be the face of their business. Instead of admitting their fault and fixing what they broke they charged us for additional month of service, took our container without warning, and basically spit in our face. Side note: since this happened we were able to find another company with the same exact service for half the price so we were getting overcharged as well, go figure. DO NOT USE THIS COMPANY!!!!!!!!!

Every Friday, here in Ocoee, Florida, our Waste Connections from Altamonte Springs arrive to pick up our yard waste and due to the frost that killed so many plants, both Shawn & Michael have gone above and beyond to pickup massive piles of debris. They have brought our community back to its original beauty and I thank them so much. They are a great team 😊

I had numerous missed pickups this past year. Their price increased while providing less service. They will no longer pick up a bag outside the can, wanting you to rent another can instead. They make it almost impossible to cancel service at end of term and keep charging after you try to cancel.

Francisco has been very helpful in picking up the dumpsters and organize new accounts and correct every problem I have encountered.

For nearly a decade, there have been recurring allegations of inappropriate intimate relationships between certain office staff and other employees, during work, including during work-related travel trips. These patterns have been widely noticed and have created an environment that is clearly inconsistent with Waste Management’s ethical standards and basic expectations of workplace conduct.



What is especially concerning is how normalized this behavior appears to have become. Instead of accountability or corrective action, the situation has been allowed to continue openly enough that it has affected employees, disrupted families, damaged morale, and undermined the credibility of leadership at the site. The overall culture has deteriorated to a point where professionalism seems optional and oversight appears absent.

I spoke with Laneva, to set up a business account with Wase Connections. she was great, had no issues, she explained everything perfectly. Great customer service, look forward to doing business with you.

Brandon Nodine

Nodine Brother's Automotive.

Yes,I spoke to Lizzy.After talking to a very Rude Young Gal I just deceided I would call back ,and thats how I got to.know Lizzy a very Professional and sweet young woman.Im very happy how Lizzy got my payment in line and helped Me so I could get my life going.Thankyou so much Lizzy you are going places. Kelly B
Walker. A longtime Waste Connections customer

.

Asked driver to quit leaving lids open on residential containers. Said he would not. Very rude and inconsiderate employee!

Harold and Hector, amazing team and truly a great team to work with. Thank you

Kept their brights on and didn't move over enough for me to not hit trash cans on my side of the road. The driver deserves a life sentence in prison

Waste management of Alexandria&Kinder louisiana by far the worst trash company,trash gets missed all the time,I call them& they lie saying mY trash will be picked up

Iwant to say the exceptional service do to my building and special attention to dagnel and jose amaizing workers!!!!

There is no follow through. You can call over and over again to get your container picked up. Empty promises, multiple excuses, why? Perhaps get it together and tell the truth and have some integrity. This Company has the worst customer service.

My Experience with Waste Connections – A Cautionary Tale for Small Business Owners

I’m sharing my recent experience with Waste Connections in the hope that it helps other small business owners make informed decisions.
Earlier this year, I was surprised to see my monthly trash service rate increase by over 200% without prior notice. When I inquired about the reason, I received a written response stating that pricing wasn’t based on a specific formula, but rather on internal decisions. I was told that annual increases typically range from 18–28%, which made the significant jump in my case even more confusing.

As a small business, I couldn’t justify continuing under those terms, so I made the difficult decision to cancel my service. Unfortunately, that decision came with a cost—over $600 in fees for services I didn’t receive, just to terminate the agreement.

Believing I had found a better option, I signed up with Air Capital Trash, which presented itself as a local, community-focused company. However, shortly after, I learned that Waste Connections had acquired them. My first invoice post-acquisition was nearly double what I had previously paid, prompting me to cancel again—twice in one year.

To add to the frustration, I was later informed of an additional $45 fee to remove a trash container I had already paid to have picked up during my initial cancellation. I was initially told this fee would be waived, only to be informed later that the waiver had been rescinded. This back-and-forth has been confusing and disappointing.
To clarify:
I did not sign a new contract with Waste Connections after the acquisition.
I paid all requested fees to end my service the first time.
I paid for six months of service I didn’t use, and then paid again for service through a company that was later acquired by the same provider.

I’ve tried to resolve these issues directly and respectfully, but the experience has left me feeling frustrated and unheard. I’m sharing this not out of malice, but to raise awareness for other small business owners who may be considering their options.

Please do your due diligence when selecting a waste management provider.

In my experience, transparency and consistency are key—and unfortunately, I didn’t feel I received either.

Let’s support companies that value fairness, communication, and customer service.

In Case you need proof of what to expect----true baid an switch....

1.    The email I got when I asked for the formula as to why my bill was
increased 217 percent?

On Tue, Feb 4, 2025 at 5:43 PM Mark Armstrong
wrote:
Not sure of a formula?
Every January  Corporate tells us we need anywhere from 18% to 28% increase to cover costs.
I have been here 25 years and every Jan we have a price increase.
Everything should be spelled out in the agreement on file.
Thank you!
 
MARK ARMSTRONG
Sales Representative
Waste Connections Of Kansas | NYSE/TSX: WCN
2745 N. Ohio St
Wichita, Ks. 67219
OFFICE:  (316) 838-5885
Cell:    (316) 253-8025

2.   The email where Mark Armstrong agrees to wave the 45
dollar fee for the dumpster the 2 nd time this year…but then
later changes his mind??
 
 
Mark Armstrong Fri, Oct 3,
10:49 AM

to me
Good Morning Heidi,
 
Thank you for your feedback. Im sorry to hear that you’re dissatisfied.
 
Please know that we take great pride in being the top hauler in the Metro area. We are proud to
serve USD 259 Wichita, Maize, Goddard, Andover, and Haysville school districts just to name a
few, as well as all major hospitals across the city.
 
Safety is our top priority, and fairness is a core value of our company. Ive had the privilege of
working here for 25 years, and I can confidently say that we are committed to treating every
customer with respect and care.
 

While I regret that we weren’t able to meet your expectations, I have gone ahead and waived
the $45 removal fee as a courtesy.
 
Wishing you all the best in the future, and good luck with Allen and Son.
 
Warm regards,
 
MARK ARMSTRONG
Sales Representative
Waste Connections Of Kansas
2745 N. Ohio St
Wichita, Ks. 67219
OFFICE:  (316) 838-5885
Cell:    (316) 253-8025

I own a small business and we use a 32-gallon container. 3 times in the last 11 months, I have been overcharged for my service. Each time is more than my actual monthly payment. I call and I am then credited the next month. It's frustrating but it sounds like an issue with their cameras (third eye) on the truck seeing trash from other businesses. Each time I am charged for an additional yard of garbage, even though that is not possible with my container. I called today, on the 3rd time of this happening. I was asked if I could move my container. Sadly, I can't. It's where Waste Connections put it and the only area for trash cans. I asked if they were able to turn off the camera when they have businesses with trash close together and I was told no. I asked if they could check billing and not have this charge on accounts where this is not possible. I was again told no. I was told it's my responsibility to follow up and check my invoice. I asked where their accountability in not overcharging customers lands and was told "our tech team says that there are bugs, it happens". Completely unprofessional and dishonest. No recourse but to not have trash service. They have the monopoly with the City of Vancouver.