Wasteconnections Avis 

I had their recycling service and was paying for twice a week pickup. I called to save money to have only once a week pickup. They told me to sign a DocuSign for the new rate without mentioning a three year contract. I signed it quickly then they raised the rate to be HIGHER than the 2x weekly pickup. Something in the contract said they can raise rate for basically any reason. Now they have me locked in for three years for MORE than the ORIGINAL rate I was originally paying for the 2x pickup and now I only have a 1x weekly pickup. THIS IS UNETHICAL BUSINESS PRACTICE! STAY AWAY - STAY AWAY - STAY AWAY FROM THIS TYPE OF COMPANY. HOPEFULLY THEY CANNOT CONTINUE TO play these games with consumers and these types of reviews prevent them from taking advantage of people like myself and others!

Horrible business. Two 6yd bins on the same property - charging newer tenant for Two services a month, other tenant of almost 10 years DOUBLE on all fees for HALF of the services. . Literal robbery. Horrible company with no respect for loyal customers. They’d rather bring in new customers cheap and increase drastically over your diabolical 5 year contract. RUN AWAY.

I’ve had experience with them personally and professionally. They got a foothold in this market by buying a great local company, Best Waste. Good for them, they’re good folks and worked hard to build a great brand. Then it was taken over by the 3rd largest in the nation. Not having to work to earn something means it isn’t appreciated. That was reflected from day 1.

The roll offs went from next day and personal texts asking about service for the week to me having to email and then follow up with a phone call. I was given the number for the sales rep and when I told him just to pick up and final the account he told me I had to call the office for that. No sense of urgency or desire to please customers at all. This may be due to employees taking over and learning the new system but that’s not my problem. They also didn’t notify anyone of the change over. So I’ll never use them for construction again.

On to my new house in Guadalupe County, Texas. I fired them today and switched to a local company. WC wants $25 to pick up the container. I had to go get the damn thing to begin with! I set up the account the last week of October and they weren’t bringing it until like November 10th. The rep said “but sir, we don’t bill you until the unit is in place.” Yeah, but I live here NOW and am generating trash NOW. It just happened to be the day I picked up my trailer in Houston and the supervisor said I could stop by their yard in Seguin and get my own. It was on the way so it worked out. But for the rep to lack commons sense and not put this together just boggled my mind.

The lack of continues with communication. We weren’t told that pick up would move to Friday during the holiday weeks. They have all our info, it wouldn’t be difficult to send an email blast or text message. Nothing. And today I got home and while checking the mail noticed my container was full. Upon calling the 800 number the message said they were running behind due to the inclement weather on Tuesday. Again, fine. Life happens. Just communicate with your customers.