Cannot recommend Sultan from Sheffield highly enough. I rang Waterplus completely fed up as I was getting nowhere trying to sort out my issues via email. Sultan was absolutely brilliant, very profes... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've had Waterplus as my water supplier at my last two companies. The ledger was all over the place with both of them. I gave up trying to get their statements to match up with the direct debit paym... Voir plus
L'entreprise a répondu
A huge shoutout to Craig Fowler at Water Plus for always going above and beyond to support the water sales team at Love Business. No matter the challenge, Craig is always on hand to help, provide... Voir plus
L'entreprise a répondu
If I was only rating the service of our complaints handler, Adam, then this would be a 5*. It takes a while to work through the processes to escalate to a 'proper' complaints handler but, once there,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Coordonnées de contact
ST4 4TW, Stoke-on-Trent, Royaume-Uni
- service@water-plus.co.uk
- www.water-plus.co.uk
4,3
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our service was truly marvellous
Our service was truly marvellous, we expected the usual fight to amend the account, but the change was absolutely flawless. If all your staff are half as good you will be fortunate indeed.
22 octobre 2026
Avis spontané
Réponse de Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent customer service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Juile who I spoke to was very helpful…
Juile who I spoke to was very helpful and very nice and help me lot
21 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Michelle,
Thank you for getting in touch with a review.
We're pleased that you're happy with the great customer service that you received from Julie and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Thanks to Julie.
Thanks to Julie who understood just what I needed to do and sorted everything for more and was very clear and efficient in doing so.
Many Thanks
21 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Stephen,
Thank you for getting in touch with a review.
It's good to hear that your issue has been resolved and I will pass on your appreciation to Julie.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I have had quite a lot of contact with…
I have had quite a lot of contact with Water Plus over the last few weeks.
My contact today was with a representative of Water Plus called Hans who was very professional and friendly and managed to solve my issues.
A credit to the company.
20 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Madeline,
Thank you for getting in touch with a review.
It's good to hear about the great customer service that you received from Hans and I will pass your appreciation on to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
The only company I've given up on (twice)
I've had Waterplus as my water supplier at my last two companies. The ledger was all over the place with both of them. I gave up trying to get their statements to match up with the direct debit payments they'd taken both times. Getting a cheque refund just made things worse as it seemed to be a randomly generated amount, I still have no idea how they were calculated.
20 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Matt
Thank you for getting in touch.
We're sorry to hear you've had cause to complain. I've requested some further information to help us locate the account in question.
Once we receive this information, we'll be happy to review the matter and investigate your concerns further.
Kind Regards
Natalie
Water Plus
Rita 🤩
Rita was very helpful and understanding. She resolved my problem very efficiently, and well spoken with a good attitude. Rita was calm, and went above and beyond to help me. Love you Rita 🤩 x
20 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Lisa,
Thank you for getting in touch with a review.
We're pleased to hear about the helpful and understanding customer service that you received from Rita and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Rachel was really lovely and helpful…
Rachel was really lovely and helpful when I called.
Highly recommend.
20 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Vee,
Thank you for getting in touch with a review.
We're pleased that you found Rachel to be so helpful and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Réponse de Water Plus
Hello Satpal,
Thank you for taking the time to leave a review.
Its great to hear that have received great after care service.
Kind regards,
Andrea
Water Plus
The young man was very polite and…
The young man was very polite and helpful. Looked into my enquiry very efficiently and answered my questions.
19 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Linda,
I am glad to hear that our advisor was polite and helpful and that he looked into your query efficiently.
Thank you for your review.
Kind regards,
Andrea
Water Plus
£3500 per year for a salon with no…
£3500 per year for a salon with no staff is shocking! I send in meter readings that are ignored. They have me over a barrel and it makes me want a quit my business
18 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Nigel
Thank you for getting in touch.
We're sorry to hear you've had cause to complain. I've requested some further information to help us locate the account in question.
Once we receive this information, we'll be happy to review the matter and investigate your concerns further.
Kind Regards
Natalie
Water Plus
Spoke to Robert W who was very helpful…
Spoke to Robert W who was very helpful and did his best to resolve the problem.
He listened and sorted out all the issue.
16 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Ahmed,
Its great to hear that Robert was helpful when resolving your query.
Thank you for making time to leave a review.
Kind regards,
Andrea
Water Plus
Fault with access to my account not…
Fault with access to my account not resolved. But Julie was very helpful in trying to sort and had a pleasant nature.
16 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Stephen,
Thank you for taking the time to leave a review.
Its great to hear that Julie was helpful when trying to sort your query.
Kind regards,
Andrea
Water Plus
Helpline feedback.
Once I got through to the person answering my call (Rachel from Sheffield) my query regarding the meter reading was answered clearly and a number of options available to me were also clearly set out.
I was given time to digest and clarify what I had heard and then sent some further information to help with my questions.
Excellent.
16 octobre 2026
Avis spontané
Réponse de Water Plus
Hello
Thank you for getting in touch.
We're pleased to hear about the service you received.
We really appreciate you taking the time to leave this review and share your feedback with us.
Kind Regards
Natalie
Water Plus
A huge shoutout to Craig Fowler at…
A huge shoutout to Craig Fowler at Water Plus for always going above and beyond to support the water sales team at Love Business.
No matter the challenge, Craig is always on hand to help, provide guidance, and find solutions that keep things moving. His responsiveness, knowledge, and willingness to assist make a real difference to both the team and our customers.
Your support never goes unnoticed, Craig. Thanks for your continued dedication, teamwork, and for always being willing to go the extra mile. It's a pleasure working with you! 💙🚰
16 octobre 2026
Avis spontané
Réponse de Water Plus
Hello John
Thank you for getting in touch. We're delighted to hear about the excellent service you received from Craig. I'll make sure your feedback is passed on to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Natalie
Water Plus
Craig Fowler consistently helps me and…
Craig Fowler consistently helps me and the team throughout the day and we all appreciate his assistance from the small details to the more in depth queries.
16 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Daniel
Thank you for getting in touch. It's great to hear about the positive experience you had with Craig. I'll be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your feedback and leave a review.
Kind Regards
Natalie
Water Plus
Craig Fowler is fantastic to deal with…
Craig Fowler is fantastic to deal with at Water+. Questions and queries dealt with very quickly and with a good sense of humour. Much appreciated and a credit to Water+.
16 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Shoaib
Thank you for getting in touch. We're pleased to hear about the service you received from Craig and will ensure your comments are passed on.
Thank you for taking the time to leave a review.
Kind Regards
Natalie
Water Plus
Poor start, Excellent finish
We had a very complicated issue that involved various church buildings. Waterplus were initially slow to react appropriately to my complaint and I had to get through a number of advisors before reaching the complaints department. Once it reached Jules Sherill in the complaints department, we received all the help that we needed and Jules fought our corner to the end resulting in the payment of a large refund. If others had picked up and run with my complaint sooner, this would have been a 5 star review.
15 octobre 2026
Avis spontané
Réponse de Water Plus
Hello
We're pleased to hear about the service you received from Jules. I'll ensure your kind comments are passed on.
We really appreciate you taking the time to share your feedback.
Kind Regards
Natalie
Water Plus
Both people who dealt with my issue did…
Both people who dealt with my issue did a very good job - sorted things out and listened carefully.
15 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Katherine,
Thank you for getting in touch with a review.
We're happy to hear about the great service that you received when resolving your issue.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very helpful
Very helpful, friendly and polite when I rang about a query on my account. Great customer service
15 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Ben,
Thank you for getting in touch with a review.
We're happy to hear about the great customer service that you received when querying your account.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Thank you so much to Sultan for helping…
Thank you so much to Sultan for helping me today! I had a million questions and he answered everything and had lots of patience with me. I really appreciate this!
Thank you ‘Sultan from Sheffield’.
15 octobre 2026
Avis spontané
Réponse de Water Plus
Hello Sophia,
Thank you for getting in touch with a review.
We're happy to hear about the excellent customer service that you received from Sultan and I will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.