Great customer service. I forgot to take off my coupon code and they did that too. Easy eye exam to renew my prescription for cheap - doctor tried to have me redo at $90 and this was only $15. Great c... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It was not exactly your fault but the box my contacts came in was crushed. Many of the internal packs of contacts bursted and the packages were stuck together. Very disappointed I contacted your co... Voir plus
L'entreprise a répondu
Ordering contacts was relatively easy and they were delivered quickly. The only reason I didn't give a 5 star is that now that I ordered a years supply, they are offering me a discount through the re... Voir plus
L'entreprise a répondu
My recent order was flagged and cancelled. I initially placed a small order for one box (left eye) to make sure the product and service were legitimate. After receiving it, I placed a second order... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!
Coordonnées de contact
10 Canal Street Suite 205, 19007, Bristol, Etats-Unis
- 888-536-7480
- info@webeyecare.com
- www.webeyecare.com
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de WebEyeCare
We are so glad to hear you had a good experience ordering from WebEyeCare! We hope we can help you again soon.
Réponse de WebEyeCare
Thank you for your feedback! We're so glad to hear you found the website easy to use and that reordering was simple. That’s exactly the experience we aim to provide:)
Fantastic customer service!
I order from this site all the time. I had an issue with my last order that was an error on my part. I contacted customer service & Mark was great to resolve my issue & was very helpful!! He was quick to respond & the customer service was fantastic. Thank you so much!
10 avril 2026
Avis spontané
Réponse de WebEyeCare
Thank you so much for being a loyal customer! We really appreciate you taking the time to share your experience. Providing helpful, responsive service is something we take seriously, so it means a lot to know we delivered for you.
I was surprised at how fast they we’re…
I was surprised at how fast they we’re delighted.
3 avril 2026
Réponse de WebEyeCare
Thank you for the kind words! We are very happy to hear you received your order quickly.
10/10 recommend
10/10 recommend. Ive ordered contacts a few times. The most recent I selected the wrong product and the support team was exceptional in reaching out to me, responding, and assisting with getting it all correct! Will forever use this company!
9 avril 2026
Avis spontané
Réponse de WebEyeCare
Thank you so much for your kind words! We’re thrilled to hear that you’ve had great experiences with us, and we’re especially glad our support team was able to help quickly resolve your issue. Providing attentive and reliable service is always our goal. We truly appreciate your trust in us and look forward to helping you again in the future!
I was excited that my contacts came in…
I was excited that my contacts came in quickly.
Thank you, WebEyeCare.
4 avril 2026
Réponse de WebEyeCare
It's wonderful to hear your order came so fast. Thanks for the great review and we hope we can help you again soon!
Thanks Mark!
After posting a review regarding incorrect contacts received and unhelpful response from initial person I contacted, I corresponded with Mark. He apologized profusely for the error and the way that my case was handled. I was refunded for the incorrect contacts as soon as they received them and received a box of the correct ones at no charge. I really appreciate his handling. Although the free box wasn’t necessary, it showed me that they truly did care about the service I was given.
31 mars 2026
Avis spontané
Réponse de WebEyeCare
Thank you for bringing this to our attention. Your feedback is incredibly valuable, and we’re actively reviewing our processes to improve how we handle situations like this in the future—particularly when it comes to speeding up resolutions and offering more flexible options. We have a manager reaching out to you to make this right. We truly appreciate your patience and the opportunity to improve.
Réponse de WebEyeCare
Glad to hear ALL went well with your order! Thanks for giving us 5 stars :)
Réponse de WebEyeCare
Thank you for the kind words! We hope we can help you again soon.
Really fast delivery and accurate…
Really fast delivery and accurate fidelity of prescription to order.
1 avril 2026
Réponse de WebEyeCare
Thanks for trusting us with your eyewear needs. We do our best to get your order to you as quickly and accurately as possible :)
Réponse de WebEyeCare
We are glad to hear you received your order quickly! Thank you for the kind words and taking the time to let us know we did a good job.
Disappointing experience…
I had a very disappointing experience ordering contact lenses from this company.
I initially chose them because their prices appeared to be the most affordable, but after unexpected additional charges, that was no longer the case. I provided my prescription, only to be told it had expired. I was then advised to complete an online eye test, which I paid for.
After following up on my order, I was told again that I needed to take the online test but this time the contact lense online test, resulting in a second charge of $16.49. To make matters worse, I was later informed that my original prescription did not specify contact lenses, meaning my order could not be processed at all.
After waiting an entire month with no resolution, I ultimately had to cancel my order. The whole process was frustrating, time-consuming, and poorly communicated.
23 mars 2026
Avis spontané
Réponse de WebEyeCare
We’re sorry for the mix-up with your order and understand how frustrating that can be. This isn’t the experience we aim to provide. When speaking with your doctor they stated the contact lens prescription had expired and we provided the online exam as this would be the fastest way to get the order shipped out to you but it is not mandatory. The incorrect exam was taken for glasses but this cannot be used for a contact lens order. Please contact us and a manager will be happy to assist you.
The process of ordering was simple.
13 mars 2026
Réponse de WebEyeCare
Glad to hear that! Thanks for sharing your experience!
Ordering contacts was relatively easy…
Ordering contacts was relatively easy and they were delivered quickly. The only reason I didn't give a 5 star is that now that I ordered a years supply, they are offering me a discount through the rewards program, which is pretty much worthless since I just paid about $1000 for the year already and don't need more. They should have just offered a coupon up front.
16 mars 2026
Avis spontané
Réponse de WebEyeCare
We are happy everything went smoothy with your order! Our team will reach out about the discount information you received.
Easy experience navigating the website…
Easy experience navigating the website and purchasing what I needed. Competitive prices. Good email notifications to keep me informed of the product delivery progress. Customer support for my inquiry was timely. Package arrived early and in good condition. Thank you!
15 mars 2026
Avis spontané
Réponse de WebEyeCare
We're really glad to hear that you found the website easy to navigate and that the ordering process went smoothly!
Réponse de WebEyeCare
Thanks so much! We’re thrilled you found it quick and easy to use.
Contacts still have not been received
15 mars 2026
Avis spontané
Réponse de WebEyeCare
Your order was shipped out the day after you placed the order. We emailed you the tracking information. According to USPS the package was delivered on 3/14/2026. A replacement shipment is being sent out to you.
Customer service
There was an issue with my original order but they corrected it promptly.
13 mars 2026
Réponse de WebEyeCare
It’s rare, but sometimes there is a human error with packing a shipment. Getting the correct prescription is incredibly important, and we take this seriously. The correct product was shipped out with overnight delivery. You should receive the new shipment today. Thank you for bringing this to our attention, and we are glad we were able to get this corrected for you immediately.
More affordable contact lenses
I was searching for a cheaper option for contact lenses than what I had, I googled and found WebEyeCare. The price was half the price I am accustomed to paying. Furthermore, it was shipped to me quickly. This is my new and cheaper option now.
16 mars 2026
Avis spontané
Réponse de WebEyeCare
We are so glad you found us! Thank you for taking the time to leave us a great review. We look forward to helping you again soon.
I checked many websites and WebEyeCare…
I checked many websites and WebEyeCare was the most affordable option! I am very thankful I found them! Shipping was fast and loading prescription was super easy!
14 mars 2026
Réponse de WebEyeCare
Thank you for the kind words! We are so happy you found us, and we hope we can help you again soon.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.