Welcome Furniture Avis 

592
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Delivery guys were really helpful, polite and respectful. When I asked if they would bring furniture up stairs to the room they kindly obliged. Thank you great experience and if all your delivery dri... Voir plus

Noté 5 sur 5 étoiles

My chest of drawers was delivered within a week of ordering. I was kept informed of the delivery date by email . The driver phoned me the night before to confirm the time bracket for delivery which wa... Voir plus

Noté 5 sur 5 étoiles

They arrived earlier than expected but this suited us well. Both delivery men were efficient friendly and quick. Thanks Alan and Thomas for delivering our ready assembled wardrobe.

Noté 5 sur 5 étoiles

My original order was through very . However my communication was through this company. Welcome furniture. This company was really great and helpful . Customer service was great . I accidentall... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de meubles

Écrit par l'entreprise

Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

592 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(592)

162 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Five star service

Five star service from Welcome Furniture. Just love the Balmoral range of bedroom furniture. Well made and packaged exceptionally well. Very happy with all my purchases from them and have recommended the same range to my daughter in law who is looking to purchase bedroom furniture for her daughter. She saw mine and fell in love with the Balmoral white gloss range.
Also would have to give the two delivery chaps a five star service as well. Nothing was too much trouble. All the delivery people Welcome Furniture employ are exceptional for their customer service.

27 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

informed regarding delivery

Kept informed regarding delivery
Men who delivered were excellent and helpful
Furniture really good and taken upstairs by the team
Many thanks
Would not hesitate to recommend this company

22 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Your delivery men were amazing!

Your delivery men were amazing!! We are elderly and use a stair lift, but these two guys managed to work a way around it and placed everything in place as we needed. They were so neat and tidy, clearing up and removing all packaging. And of course, the bedroom furniture looks wonderful. Thank you for good value and customer care!!

21 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Bethan Storm
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

Welcome come back anytime

Polite staff did their job quickly and very efficiently without cutting any corners good old fashioned workers that certainly looked as if they enjoyed their work.

21 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi DOTTY
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

Fab furniture and service

I am very happy with my bedroom furniture set in dove grey lovely colour and quality - the delivery drivers deserve a shout out Mike & Tomos are a credit to your company… my staircase is small and windy at the bottom and they had to take the door off the wardrobe to get it upstairs they then put it back together and were very professional with outstanding customer service.. Thankyou!

17 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Deb Marshall
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

Will make furniture excellent

13 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Lorraine,
Thank you for taking the time to leave a review. We are glad to hear that you are pleased with the furniture you purchased, and we hope you will continue to be satisfied with it for many years to come.
Best Regards
Welcome Furniture

Noté 5 sur 5 étoiles

FANTASTIC DELIVERY MEN

I ordered a wardrobe for my daughter who lives in supported living. On the Monday before the delivery was due on the Wednesday the delivery driver said he could deliver a day early. After explaining the situation with regards to where my daughter lives I said if you have any problems call me. The day of delivery they were running late and I called them to see if they were still coming. After delivery the delivery man rang and said it had all be delivered and doors and handles were on. He then proceeded to tell me how lovely my daughter was. He went above and beyond his job. Thanks.

14 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Gilly,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that your daughter will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

Perfect chest of drawers.

My drawers arrived right on time I perfect condition. Exactly how I expected them to be. I love them. The walnut colour is gorgeous. The handles are stylish. The drawers are so well made. im extremely happy with them.

13 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Julie Gleave,
Thank you for taking the time to leave a review. We are glad to hear that you are pleased with the furniture you purchased, and we hope you will continue to be satisfied with it for many years to come.
Best Regards
Welcome Furniture

Noté 5 sur 5 étoiles

Very well made furniture for the…

Very well made furniture for the bedroom only complaint I have is that there is a small crack in one of the wardrobe doors

13 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Andrea Appleford,
Thank you for taking the time to leave a review. We are glad to hear that you are pleased with the furniture you purchased, although we are sad to hear that there was an imperfection on one of the doors. Should this defect get an worse please do not hesitate to contact us so we may resolve the issue for you.
Best Regards
Welcome Furniture

Noté 1 sur 5 étoiles

Do not use this company

Do not use this company. I ordered a three piece bedroom package from Very. It arrived in a disgusting condition. I arranged a return for a refund. On the day they were supposed to collect the items they did not turn up. I emailed and phoned got no answer.

9 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Dear Elaine,

We apologise for the unacceptable condition of your bedroom package and the missed collection. This falls well below our standards.

Our office hours are 0900-1700 Monday - Thursday, 0900 - 1300 Fridays. If contacting us outside of these hours, there will be a delay in our response.

Kind regards,
Welcome Furniture Customer Service Team

Noté 5 sur 5 étoiles

The delivery men were efficient and…

The delivery men were efficient and polite

8 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi MissGailWilkinson,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

Thomas and Joshua didn’t just deliver…

Thomas and Joshua didn’t just deliver my item—they delivered excellence. From the moment my order was en route, they kept me informed with timely updates and a clear estimated arrival time, which made the whole process smooth and stress-free.

The real standout, though, was their determination and care. Faced with a challenging delivery route involving tight corners, low ceilings, and multiple flights of awkward stairs, they didn’t flinch. Instead of giving up or forcing the item through, they thoughtfully removed doors and carefully manoeuvred the product with impressive precision and respect for my home.

Their professionalism, problem-solving, and genuine care were above and beyond. If every delivery team operated like Thomas and Joshua, the world would be a much better place for customers. Highly recommended

7 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Collette,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

Kept updated

Kept updated , delivery men were spot on , polite respectful

6 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Karen Dillon,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

Nice furniture lovely very helpful ful&…

Nice furniture lovely very helpful ful& polite delivery men thank you

6 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Debra Clifton,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

All round Excellent!

Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arrived were most pleasant and friendly. Only one of them was required to bring the chest of drawers in and he was most helpful, offering to put the item in any room I wished. Brilliant service and on top of that, I am very pleased indeed with the excellent quality of the chest of drawers.

2 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Ms Valerie Sheraton,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also glad to hear that you were equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

The 2 guys who delivered my wardrobe…

The 2 guys who delivered my wardrobe were excellent as they were beyond helpful as they even had to take down my disabled handrails to get the wardrobe up the stairs.
They were so polite.
Thanks Guys

2 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Jean,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Noté 5 sur 5 étoiles

Staff delivering my order were very…

Staff delivering my order were very well mannered They took order directly to location in my home..

2 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Mrs Joan Wilkes,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Noté 1 sur 5 étoiles

The drivers didn’t even call my…

The drivers didn’t even call my intercom and have dumped the boxes outside of my front door which is not acceptable as It’s a fire hazard and normally the drivers come in and unpack it for me as im disabled and can’t do it myself so the drivers need to come back to bring the goods inside my flat and put them where they are supposed to be. This needs to be done today as boxes are not allowed here to be left outside my front door due to fire hazard.

1 octobre 2025
Avis spontané
Logo de Welcome Furniture

Réponse de Welcome Furniture

Hi Kay,

Thank you for taking the time to leave a review. The feedback will be passed onto our drivers, as there looks to haev been a break down in communication during the delivrey process.

Please get in touch directly with the office on customerservice@welcomefurniture.co.uk or 01286 662950 so that a solution can be found.

Kind Regards,
Welcome Furniture Customer Service

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus