Delivery guys were really helpful, polite and respectful. When I asked if they would bring furniture up stairs to the room they kindly obliged. Thank you great experience and if all your delivery dri... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My chest of drawers was delivered within a week of ordering. I was kept informed of the delivery date by email . The driver phoned me the night before to confirm the time bracket for delivery which wa... Voir plus
They arrived earlier than expected but this suited us well. Both delivery men were efficient friendly and quick. Thanks Alan and Thomas for delivering our ready assembled wardrobe.
My original order was through very . However my communication was through this company. Welcome furniture. This company was really great and helpful . Customer service was great . I accidentall... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.
Coordonnées de contact
Cibyn industrial Estate,, LL552BD, Caernarfon, Royaume-Uni
- 01286662950
- customerservice@welcomefurniture.co.uk
- www.welcomefurniture.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Five star service
Five star service from Welcome Furniture. Just love the Balmoral range of bedroom furniture. Well made and packaged exceptionally well. Very happy with all my purchases from them and have recommended the same range to my daughter in law who is looking to purchase bedroom furniture for her daughter. She saw mine and fell in love with the Balmoral white gloss range.
Also would have to give the two delivery chaps a five star service as well. Nothing was too much trouble. All the delivery people Welcome Furniture employ are exceptional for their customer service.
Can't fault the two lads that delivered…
Can't fault the two lads that delivered the wardrobe. Nothing was a bother to them and they did what they had to in order to get the wardrobe into the right room. 10/10
Good quality furniture and hassle free…
Good quality furniture and hassle free delivery. Really polite and helpful delivery men.
informed regarding delivery
Kept informed regarding delivery
Men who delivered were excellent and helpful
Furniture really good and taken upstairs by the team
Many thanks
Would not hesitate to recommend this company
Your delivery men were amazing!
Your delivery men were amazing!! We are elderly and use a stair lift, but these two guys managed to work a way around it and placed everything in place as we needed. They were so neat and tidy, clearing up and removing all packaging. And of course, the bedroom furniture looks wonderful. Thank you for good value and customer care!!

Réponse de Welcome Furniture
Welcome come back anytime
Polite staff did their job quickly and very efficiently without cutting any corners good old fashioned workers that certainly looked as if they enjoyed their work.

Réponse de Welcome Furniture
Fab furniture and service
I am very happy with my bedroom furniture set in dove grey lovely colour and quality - the delivery drivers deserve a shout out Mike & Tomos are a credit to your company… my staircase is small and windy at the bottom and they had to take the door off the wardrobe to get it upstairs they then put it back together and were very professional with outstanding customer service.. Thankyou!

Réponse de Welcome Furniture
FANTASTIC DELIVERY MEN
I ordered a wardrobe for my daughter who lives in supported living. On the Monday before the delivery was due on the Wednesday the delivery driver said he could deliver a day early. After explaining the situation with regards to where my daughter lives I said if you have any problems call me. The day of delivery they were running late and I called them to see if they were still coming. After delivery the delivery man rang and said it had all be delivered and doors and handles were on. He then proceeded to tell me how lovely my daughter was. He went above and beyond his job. Thanks.

Réponse de Welcome Furniture
Perfect chest of drawers.
My drawers arrived right on time I perfect condition. Exactly how I expected them to be. I love them. The walnut colour is gorgeous. The handles are stylish. The drawers are so well made. im extremely happy with them.

Réponse de Welcome Furniture
Very well made furniture for the…
Very well made furniture for the bedroom only complaint I have is that there is a small crack in one of the wardrobe doors

Réponse de Welcome Furniture
Do not use this company
Do not use this company. I ordered a three piece bedroom package from Very. It arrived in a disgusting condition. I arranged a return for a refund. On the day they were supposed to collect the items they did not turn up. I emailed and phoned got no answer.

Réponse de Welcome Furniture
The delivery men were efficient and…
The delivery men were efficient and polite

Réponse de Welcome Furniture
Thomas and Joshua didn’t just deliver…
Thomas and Joshua didn’t just deliver my item—they delivered excellence. From the moment my order was en route, they kept me informed with timely updates and a clear estimated arrival time, which made the whole process smooth and stress-free.
The real standout, though, was their determination and care. Faced with a challenging delivery route involving tight corners, low ceilings, and multiple flights of awkward stairs, they didn’t flinch. Instead of giving up or forcing the item through, they thoughtfully removed doors and carefully manoeuvred the product with impressive precision and respect for my home.
Their professionalism, problem-solving, and genuine care were above and beyond. If every delivery team operated like Thomas and Joshua, the world would be a much better place for customers. Highly recommended

Réponse de Welcome Furniture
Kept updated
Kept updated , delivery men were spot on , polite respectful

Réponse de Welcome Furniture
Nice furniture lovely very helpful ful&…
Nice furniture lovely very helpful ful& polite delivery men thank you

Réponse de Welcome Furniture
All round Excellent!
Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arrived were most pleasant and friendly. Only one of them was required to bring the chest of drawers in and he was most helpful, offering to put the item in any room I wished. Brilliant service and on top of that, I am very pleased indeed with the excellent quality of the chest of drawers.

Réponse de Welcome Furniture
The 2 guys who delivered my wardrobe…
The 2 guys who delivered my wardrobe were excellent as they were beyond helpful as they even had to take down my disabled handrails to get the wardrobe up the stairs.
They were so polite.
Thanks Guys

Réponse de Welcome Furniture
Staff delivering my order were very…
Staff delivering my order were very well mannered They took order directly to location in my home..

Réponse de Welcome Furniture
The drivers didn’t even call my…
The drivers didn’t even call my intercom and have dumped the boxes outside of my front door which is not acceptable as It’s a fire hazard and normally the drivers come in and unpack it for me as im disabled and can’t do it myself so the drivers need to come back to bring the goods inside my flat and put them where they are supposed to be. This needs to be done today as boxes are not allowed here to be left outside my front door due to fire hazard.

Réponse de Welcome Furniture
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







