Wesley Chapel Toyota Avis 

I have always driven a Toyota. The service has been good, and everyone has been very friendly. My car has been serviced within a reasonable time. However, since I purchased my brand new Toyota in 2020, I have been experiencing problems with water accumulating in my doors. Every time I take it in for service, I inform the technician about this issue.

On Friday, Jessica told me that I would need a diagnosis first. I don’t think it’s fair, considering I bought the vehicle new, and there was a defect from the start. This problem should have been resolved initially instead of me having to come in to get my doors drained of rainwater. It rains constantly in Florida.

I gave the service a good score only because the staff did a great job. However, I’m not sure I will buy my next vehicle from Toyota, as this issue should have been addressed when I first purchased my car.

Brandon was awesome. I’ll be back

The service advisor Rich. Kept me informed

Mason was excellent! He was patient and helpful. Don’t have the tires I wanted so he ordered them for me and gave me a courtesy car to get home. Great job WC Toyota!

Great experience and great service advisor!

Beatriz was awesome to work with. From the time she reached out about my inquiry and worked with me via text, to the time I got to the dealership and through finance, she was extremely patient, understood my requirements/expectations and was not pushy at all. Made it the easiest and best dealership experience I’ve ever had.

Gary Burg was the finance manager I worked with and he was just as awesome. Really appreciated the whole team.

I came in to have my 2010 Rav4 serviced. While I was waiting, I met Mr. Reginald Strachan and the next thing I knew I was buying a new RAV4.
Love my 2026 RAV4 Hybrid plug-in.

Rick Davis is very accommodating to my needs and work was performed as expected.

Excellent service ,just waited a very long time

Don was great and does an excellent job

My service manager Richard Davis is awesome. I've been dealing with him for about 10 years now. He is the reason we travel an hour to.bring all our vehicles here

Good staff.

I recently got an oil change on Wednesday. I came home and noticed an oil leak on my driveway and in my garage. I called Toyota and spoke with the service manager. The next day, he came to my house, did an inspection, had my car towed to the dealership. On Friday, the issue was fixed, and my car was brought back to me. Thank you Toyota for a quick response and taking care of the problem. They go above and beyond my expectations.

Joseph Monko always provides excellent service at Toyota Westley chapel . Is always a good experience, very professional and quick service.Good asset to the company

Staff was very friendly. I don’t know the names of the 2 gentleman who I spoke with, but the man who checked my windshield and the valet were especially nice. Nyah was extremely friendly and professional

My Service Rep, Nicole Watkins, just bent over backwards to get me in and out this morning.

Very, very pleased.

Very helpful and thoughful. They got me in for a oil change and also handle a recall without questions. Also gave me loner so i can continue on my regular day needs withoit disturbance.

Joe from service was extremely knowledgeable and professional.

From the moment I pulled into Wesley Chapel Toyota, I knew I was in good hands. The entire experience was exceptional from start to finish. The staff greeted me promptly, listened carefully to every concern I had, and explained everything thoroughly throughout the service process. I especially appreciated that there was no pressure to purchase unnecessary services—only honest recommendations and complete transparency. Every issue I brought up was addressed professionally and resolved to my satisfaction. The entire team was courteous, knowledgeable, and genuinely focused on providing outstanding customer service. A special thank you to the operations director for setting such a high standard of professionalism and customer care. It's refreshing to find a dealership that truly values its customers. Highly recommend. Five stars.