My week in l2a is sick af. Shoutout to ben he’s been well good, as a good friend once said: An absolutely outstanding ski rep. Friendly, organised, and always going the extra mile to make sure ever... Voir plus
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Events organised on our trip during the week were poor. Food was warm and tiolets were blocked. Accomdation was really poor. We are all middle aged (or near) and yet we had accomodation arranged for... Voir plus
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Planning, preperation and execution of our ctrl.altconnect launch trip could not have gone better. Finn, Brad, Issy and the rep team such as Louise, Lottie, Sierra and Frankie made our week in L2A b... Voir plus
L'entreprise a répondu
Whiteroad handled a massive group of us (200-300) pretty flawlessly, organised events and even had people looking out for those among us who maybe got a little bit too pickled. Our room rep, Ruth,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vacances au ski
- aussi dans
- Agence d'excursions
- Agence de tourisme sportif
- Agence de voyages
- Agrégateur de voyages
- Voyagiste
À propos de whiteroad.co.uk
Écrit par l'entreprise
WhiteRoadis a UK-based ski holiday specialist that organises group ski trips for companies, communities and colleagues. We work with corporate teams, grad schemes, community clubs, sports groups and military units, planning and running group ski holidays from start to finish. With over a decade of experience in group travel, we've helped organisations of every size get their people onto the mountain together.
Every WhiteRoad trip is built around a single point of contact: a dedicated account manager who manages the full package, including flights, transfers, accommodation and lift passes, so organisers don't have to coordinate multiple suppliers themselves. Accommodation options range from 3-star to luxury 5-star, so groups can choose a tier that suits their budget without switching providers.
What sets WhiteRoad apart from other UK ski operators is our focus on the wellbeing and mental health benefits of group travel. We believe time away as a team does more for morale, connection and mental wellbeing than most other work or community events, and we build our trips with that outcome in mind, not just the logistics.
All WhiteRoad bookings are ABTOT protected, and we offer transparent, all in pricing with no hidden extras, so organisers know the full cost upfront.
If you're planning a ski trip for a company, community group or club, get a quote from WhiteRoad's team of group ski specialists.
Coordonnées de contact
Beech House, Gatley Rd, Cheadle , SK8 1PY, Manchester, Royaume-Uni
- 020 30111244
- hello@whiteroad.co.uk
- www.whiteroad.co.uk
4,1
Bien
133 avis
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Great company trip!
Great company trip! No issues, whiteroad reps were great - especially Cam! Transfers all on time and accommodation was really good.
21 mars 2026
Avis spontané
Réponse de whiteroad.co.uk
Hi Charlotte
Thanks for your review! Great to hear that Cam was a huge asset in resort. We will pass on your comments
What a Trip!
What a Trip!
Massive thanks to Monique and Cam for being so helpful and great craic. Thought the trip was well organised and would definetly look to rebook next year.
14 mars 2026
Avis spontané
Réponse de whiteroad.co.uk
Hello!
Thank you for your review, it's really great to hear the team were excelling in resort and you are ready to book on again already!
Absolutely amazing experience!
Came on a work trip between March 14th and 21st. Had an absolute blast thanks to the WhiteRoad staff. Louise and Galius were superstars for the whole trip helping with whatever we needed. Highly recommend!
14 mars 2026
Avis spontané
Réponse de whiteroad.co.uk
Hi Archie
Thanks for the feedback, we will be glad to pass on your comments to the team!
Alp d'huez
Just got back from a good week away, the reps definitely helped make the trip - Monique was great and what a legend Cameron is
14 mars 2026
Avis spontané
Réponse de whiteroad.co.uk
Hello
Thank you for your feedback, it's really valued and if there is any way we can boost that 4 stars to a 5 star service next year, please ensure you leave comments in our passenger feedback surveys that you will have received post-trip on how to improve! We are always looking to grow! :)
Throughly enjoyed my ski trip to alp…
Throughly enjoyed my ski trip to alp d’huez. The accommodation / room didn't really match the photos we saw online. But the reps were nothing but helpful especially monique and cameron who help us with all our problems and we're constantly chatting with us. Overall great trip despite the accommodation.
14 mars 2026
Avis spontané
Réponse de whiteroad.co.uk
Hello,
Thank you for your feedback. It is greatly appreciated!
We are genuinely sorry that your expectations were not met. Please feel free to reach out to us at hello@whiteroad.co.uk, and one of our team members will look into this further for you.
I rarely write reviews like this
I rarely write reviews like this, but my experience with WhiteRoad Bookings has been beyond frustrating.
I had to cancel my trip within a week of departure due to a genuine force majeure situation — an active conflict in the region. Flights out of Dubai were being canceled, and priority was being given to repatriation efforts. Traveling was simply not possible.
Despite this, WhiteRoad Bookings refused to offer even a partial refund.
Their justification? That they had already paid their suppliers — as if that somehow removes all responsibility from their side or ignores the fact that they operate as a business that factors in risk, margin, and customer service. Passing 100% of the burden onto the customer in an uncontrollable situation is not just unreasonable — it’s unacceptable.
What’s more disappointing is that this aligns with other reviews I’ve now come across. There seems to be a clear pattern: prioritizing short-term profit over long-term customer relationships and brand integrity.
In situations like this, companies show who they really are. Instead of working toward a fair and empathetic resolution, they chose rigidity and zero accountability.
I strongly encourage anyone considering booking with them to think twice — especially if you value flexibility, fairness, and basic customer support when things go wrong.
There are plenty of travel companies out there. Choose one that actually stands by its customers.
14 mars 2026
Avis spontané
Réponse de whiteroad.co.uk
Hi Fares,
We are very sorry you feel like you have had this experience, and of course, that you have been caught up in the events in Dubai recently. It must be a very difficult scenario to be in.
Whilst we cannot change the outcome, we would like to highlight a few areas below to hopefully explain our position a little further.
Of course unlike individual bookings, group bookings of this scale have a much longer lead time to ensure we are able to deliver a holiday for a large number of people. For your group trip, the commitments were finalised immediately following the payment deadline at the beginning of February. The non-refundable amount reflects these fixed financial obligations we have already fulfilled on your behalf.
I feel it’s important to clarify who we are as a company. WhiteRoad is not a large international conglomerate with the massive financial buffers that a global airline or hotel chain might have. We are a small tour operator specialising in group holidays. While I would love to be able to offer a full refund on your holiday booking, it's simply not feasible for us to absorb cancellation fees on your behalf and that of all the other travellers who have been impacted by the unrest in the Middle East, which is also entirely out of our control.
If you would like any further clarification, please don't hesitate to reach out, and we will do as much as we can to accommodate you at help@whiteroad.co.uk.
We hope you are safe and well, and we have the opportunity to prove our value as a tour operator to you in the future.
Great experience
Great experience, very well organised and friendly staff. Wouldn’t hesitate to join another trip! Ruth was especially kind
16 mars 2026
Avis spontané
Réponse de whiteroad.co.uk
Hi Rhys
Great to hear you are having such a good experience. It's been great having your group out to the mountains again. Enjoy the rest of your week!
No good will at all
I booked a trip which I can’t afford but can‘t get a refund as a poor student :(
27 février 2026
Réponse de whiteroad.co.uk
Hi Felix,
Thanks for taking the time to leave us a review. We're disappointed that it's 1*.
We truly empathise with how stressful financial changes can be, and we're sorry to hear about your situation. We aim to be as transparent as possible with our booking terms to ensure all guests are aware of any cancellation fees prior to making their booking.
As already suggested over email, you can process a name change on your booking should you know of someone who would be happy to take your place. There is currently no charge to change the name.
Please don't hesitate to get in touch with our team should we be able to help with this.
Thanks, WhiteRoad.
DO NOT USE WHITEROAD!
DO NOT USE WHITEROAD!!!
Absolute Scam of a company. Highly recommend looking elsewhere.
White road use false advertisement for the rooms that they advertise online.
We booked a "Superior Room" that showed nice, clean and spacious accommodation. The room we received was the complete opposite to the one in the photos. Absolutely tiny, run down dump with bins still full, stinking mattresses and no room to put luggage.
It gets even worse. We paid £1200 for an upgraded room. On arrival there were no towels, no bed linen and not even toilet roll... It stayed like this for 2 nights as the rep had a stinking attitude when we used the help desk. Her reply at the help desk was "ill sort it tomorrow" and after asking to change rooms to the one advertised we were told "read the small print I wrote that it may not look the same as advertised".
After all this she had the neck to phone multiple times past 10pm to "make sure the room is spotless before we leave"
After going through customer services on return from Tignes I can assure you there is no customer service with WhiteRoad. They are only after your money.... I have multiple photos I wish I could upload
10 janvier 2026
Avis spontané
Réponse de whiteroad.co.uk
Good morning Ethan,
We are very sorry that you feel this way. It is certainly not our intention to mislead anyone, and if the accommodation standard was not up to your expectation then we would really like to explore this further.
We take your comments regarding the property's condition very seriously and would like to follow this up with the accommodation supplier on your behalf.
Please may you contact our live chat service on our website, where a member of our team will be able to assist you, or email help@whiteroad.co.uk.
For the images that you have, please make sure these are attached to your email as proof so that our team can assist you efficiently.
If there’s anything further we can help with, please don’t hesitate to let us know. We’d love the opportunity to show you the level of service and experience most of our customers enjoy, and we hope you might consider using us again in the future.
Accommodation was not what it was in…
Accommodation was not what it was in the photos the lady was unhelpful and very stubborn no towels shower was handheld
10 janvier 2026
Avis spontané
Réponse de whiteroad.co.uk
Hi Sean,
We are sorry to hear that the accommodation was not up to the standard you expected. A member of our team will reach out to you soon regarding this issue.
Thank you for choosing to travel with Whiteroad. I hope we can get an opportunity in the future to give you the positive experience that the large majority of our passengers receive when booking with us
Room was not remotely similar as what…
Room was not remotely similar as what was advertised online even with paying for ‘upgraded rooms’, once voiced this was told in T&C’s it states rooms vary from website , shared a sofa bed with another bloke for the full week and didn’t have bed sheets all week after they ran out
10 janvier 2026
Avis spontané
Réponse de whiteroad.co.uk
Hello Jeff,
We are sorry that this has been your experience. Please can you reach out to us at help@whiteroad.co.uk or through ur live chat service on the website, and we can do our best to assist you. To do this, we will need your full name and booking reference, so please provide these when you contact us.
We’d love the opportunity to show you the level of service and experience most of our customers enjoy, and we hope you might consider using us again in the future.
Week trip in Val Thorens
Went on a week long ski trip in Val Thorens as a group of 60 and the organisation from arriving at the coach transfer to getting back off a week later was 10/10. Our two reps Tim and Monique were there to help with anything at all, all week. They made sure everyone was welcome and informed about apres and nights out. Couldn't have ask for a better way to begin skiing. 11/10 for both of them.
24 janvier 2026
Avis spontané
Réponse de whiteroad.co.uk
Hi Charlie,
Great to hear you had such a positive experience. We are so happy we managed to get you and your group out to the mountains again this season!
Une Week in Val Thorens
We had an amazing trip with Whiteroad to Val Thorens. Our reps Tim and Monique were so helpful and made sure we had everything we needed. They went to and beyond to enhance our trip experience. The Whiteroad customer support on the app was great for making amendments to bookings - You simply chat to a real person and it gets sorted so quickly and easily. There's a lot going on in Val Thorens and Whiteroad makes sure you won't miss any of it! Would definitely book with Whiteroad again!!
17 janvier 2026
Avis spontané
Réponse de whiteroad.co.uk
Thanks for your review, Rory.
Great to hear you enjoyed our brand new passenger app, resort team, and the team in the UK were able to assist you through the week!
We look forward to taking you skiing again next year! :)
Amazing trip filled with exciting…
Amazing trip filled with exciting activities and friendly people would thoroughly recommend
17 janvier 2026
Avis spontané
Réponse de whiteroad.co.uk
Thank you Ethan. We enjoyed having you in resort and are glad to hear you enjoyed the week!
Tignes, France. Two week ski holiday
Would never book again for the price and organisation was awful.
Context two week ski holiday in tignes, France booked and organised through whiteroad.
-Check in information was minimal at best giving a rough location and time.
-no option gave for an earlier check in. When checking in for accommodation purely two keys and a circle on a map of the location was given (no further information)
-accommodation itself, run down and tatty. Lower than the standards of a hostel. Latches were smashed in, doors missing and electrical sockets hanging off the walls.
-bedding was beyond awful despite paying for ‘premium bedding’ we were handed disposal see through bedding. Christ you wouldn’t even see that at a hospital.
-ski pass cancelled itself for the first week and hadn’t been booked for the full trip requiring to collect another. Simple admin that could have been done that wasn’t.
-accommodation was not booked properly and was nearly forced to move out after the first week with no notice.
Overall, planning was awful, the price is too much for what we have received. Would recommend to anyone to book the trip on your own and not through this 3rd party.
10 janvier 2026
Avis spontané
Réponse de whiteroad.co.uk
Hi Harry,
Thanks for taking the time to leave us some feedback on your recent trip with the Royal Navy Snowsports festival. We're really sorry to learn that your experience wasn't the high quality we would expect.
During your holiday, we had a dedicated and centralised Royal Navy check-in desk in resort, for which you were provided with the Google Maps location pin and opening hours in your holiday vouchers in advance of your holiday. We will certainly look to see if this information can be improved to make your check-in process smoother.
We take your comments regarding the property's condition very seriously and would like to follow this up with the accommodation supplier on your behalf. Having looked into your communications with us, I can't see that you reported this at all during your stay. Had we been aware of any maintenance issues, we would have ensured they were quickly resolved during your stay.
If there’s anything further we can help with, please don’t hesitate to let us know. We’d love the opportunity to show you the level of service and experience most of our customers enjoy, and we hope you might consider using us again in the future.
Some suggestions
The reps, Nell and Caz, were brilliant and sorted all issues promptly. The booking and payments were easy. A way to improve things would be to have an app that actually works. The website had a few minor glitches when putting the data in. If the company wants the app to be used then it should actually work and load the information needed. For example if a code is needed for the transport or lift pass, it would be nice to be able to add them to the wallet for easy access.
10 janvier 2026
Avis spontané
Réponse de whiteroad.co.uk
Hi Carmen,
Great to hear the process was smooth for you and the resort team did a good job. We will pass this on to them! :)
Thank you for your suggestions on how we can improve as well. We will make sure to pass on your feedback to our dev team to see what improvements can be made to our tech for next year!
Terrible log on password system
Terrible log on password system. Many faults
20 décembre 2025
Avis spontané
Réponse de whiteroad.co.uk
Hi Steve, really sorry to hear you experienced issues with the login process. If you can please contact us with some specifics on the faults you had so we can get our team to look further into this with your account and rectify. Many thanks, WhiteRoad team.
Easy and great experience!
30 novembre 2025
Réponse de whiteroad.co.uk
That's what we like to see Vishal. Thanks so much for your review and we hope you have a great trip!
Be cautious with the portal
the booking process is reasonably intuitive, however adding details like transport and flight details can sometimes require a repeat. Wish they would change 'Inbound' and 'Outbound' to 'To resort' and 'From resort'
21 novembre 2025
Réponse de whiteroad.co.uk
Hi TeeJay, thanks so much for your review and feedback.
We will pass on your mention of Outbound and Inbound to the team and look at where we can make changes or improvements for next season. Thanks for letting us know.
Have a great trip!
It was great!!!!!
1 octobre 2025
Réponse de whiteroad.co.uk
Thanks so much for leaving a 5 star review Rob. Have a great trip!
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