Wightlink Isle of Wight Ferries Avis 

My daughter booked the ferry for Tuesday 17th from Portsmouth to Fishbourne to see her grandmother who is ill.
All ferries cancelled when she arrived due to a berthing accident . She then had to drive to Southampton with lots of others to try and get a Red Funnel Crossing. All very stressful and tiring.
Now it seems Wightcare will take several weeks to reimburse her money for the crossing cancelled by them . Why???
She has already had to pay Red Funnel for another crossing .
Very poor customer service

Had a brlliant service from Wightlink. I had never personally booked onto a car ferry before and so phoned to ask how to book online etc. THe lady on the phone was lovely and patient and told me everything I needed to know. Then on the trip over I was very early and the lady at the POrtsmouth check in was great as she was able to get me onto an earlier crossing. My return trip was all very smooth. All the staff I came in contact with were great. I would certainly recommend! Well done team Wightlink!

It is incomprehensible that Wightlink does not feel the need to inform passengers who have a booking when services on Fastcat are cancelled. They also do not help people getting to alternative services. It results in complete chaos.

Despite having 2 fast cat journeys cancelled for safety reasons and therefore having to take a ferry to Fishbourne although our car was in ryde, the customer service was excellent, absolutely above and beyond, including staff member , Addy, taking my husband who has mobility issues in a wheelchair to the ferry port from the cat port and giving us a lift in his car from Fishbourne to ryde, to collect our car , so we wouldn't have to wait for the mini bus transfer. Bad experience turned around completely because of Addys help, kindness and consideration. He is a credit to wightlink.

Wight link on top form again , not used them for a while because of their very poor service , guess what nothing change rude abusive staff who couldn't care less ... company motto "give us you money now ___ off"

I had to amend a booking, which was done over the telephone by Nicky who was very helpful.

these guys are a bunch of crooks and liers - better to swim across if you can..
their app and website throws up constant error codes and you cant complete a booking - so you call reservations and after half an hour of waiting you cant go through
its one thing running an essential lifeline service and milking everybody who travels for sky high fares, but it is quite another that the company cant even be bothered to have a usable app/website

On the midday ferry to isle of Wight... you cafe lady's need to smile because they make you feel as welcome as a fart in a space suit !!! 😣

Travel several times a year to the Isle of Wight to visit my family. Staff both sides are always so helpful and courteous.
Delayed today at Yarmouth but a member of staff came to each car to explain what was happening.
Great service always,thank you.

4 foot passengers to Isle of Wight yesterday from Lymington to Yarmouth. Really friendly staff, customer service from cafe and crew staff was fantastic. It is however expensive and the food and drink is extortionate. Save yourself some money and make sure you have eaten before you get on the ferry

No access for wheelchair users. Disability discrimination

I had a 5hr operation at QA on 24th September, broken leg/multiple ligament repair. Discharged 26th Sept and told it would be quicker to arrange my own transport than wait for NHS. My daughter booked 6pm ferry to Fishbourne requesting for me to stay in the car as stated on the website. Weather good, calm crossing, not overly booked ferry. Placed at the front of the boat, all good. 5 mins into the crossing we are ordered to get of the boat, captain has refused permission. Unable to weight bare, nauseous and very tired, we explain I had 5hrs of complex surgery 2 days ago and ask what if I don't get out? The crew member says they will turn the boat round and take us off, probably banning any future travel. My daughter asks to speak to the captain which was refused. 5 mins later he comes with a wheelchair. You must get out, we refuse not wanting to undo my extensive surgery repair. My daughter politely asks to speak to the captain, again refused. Meanwhile we are half way across the Solent. 5 minutes later someone pushes a leaflet through the window saying we have been granted permission and thank you for travelling with Wightlink. So there was zero caring or compassion, more humiliating and upsetting. Does anyone ever get given permission to stay in the car? I now gather that Red Funnel operate 3 sailings a day when you can stay in the car plus they give you a discount on receipt of an appt letter. Why is Wightlink so unhelpful, it can clearly be achieved to save a much longer trip for the patient needing to go to Portsmouth

Great experience as usual except this time on my latest crossing I left my wheelchair pressure cushion on the ships wheelchair. After speaking to Amber from Wightlink she managed to locate said cushion and arrange to pick it up in Fishbourne. Brilliant. Thank you Amber you are a life saver.

My wife and I were booked onto the 13.00 hours Fishbourne, Isle of Wight, Wightlink Ferry to Portsmouth Gunwharf Quays on 12 August 2025.
As we are inexperienced ferry travellers we decided to arrive 30 minutes before "check in" opened and thanks to a friendly and very helpful vehicle Marshall named Christopher ("Chris") we managed to get on to the earlier 12.20pm ferry as an additional vehicle as it turned out there were some unused car spaces available.
This allowed my wife and I to save at least 40 minutes of our onward journey time which was greatly appreciated.
The first thing Chris asked me when I approached him to check I was in the correct vehicle lane, was "how can I help you?"
When I explained our status to Chris he immediately explained that as we had booked Priority boarding he would endeavour to get us onto the earlier ferry as an extra vehicle subject to availability.
I can see from the Wightlink Ferry reviews web pages that Wightlink don't always receive a good press from customers and so this review is posted in recognition of Chris's cheerful, positive, helpful demeanour and his impressive "customer first" attitude and focus.
Chris is without doubt a massive credit to Wightlink Ferries.

Credit where credit is due, just had a lovely young man called Hayden at Yarmouth this morning going on the 905. I’ve met him a couple of times last year asking where he’s been he tells me he’s only part-time covering in Holidaze but what an asset he used to Wightlink totally professional always got a smile on his face and forever helpful helping a old lady walk across where everyone was booking in by the booth and he got out of these station to help, respectfulness in today s society goes a very very long way for young people to have the respect for their elders in my book!
These are the type of people Wightlink should be employing full-time, unlike some of the miserable people in Portsmouth they can’t muster Smile or help or guide anyone to resolve some of their issues, Ive seen it so often , so as I say and started with credit where credit is due he’s an absolute asset to the Wightlink family and these are the type of young people that will be the future leaders in your workforce, i strongly suggest you hold onto him with both hands and do not let go.. what a charming young man forever smiling helpful and that’s why I asked his name to put this review on
Kind regards
Stephen
Multi link holder. Of several years plus.

Ran on time. Courteous staff.

Organised and good service. Shame so expensive for what it is. Prefer to sail.

An absolute and complete and utter rip off! Never again.

First time using. Got us on an earlier ferry after we arrived super early uaving not used the port before and allowing for traffic. On the return trip we wanted to leave a little later to try and make most of our last day. We rang up and a guy named Luke was absolutely brilliant and amended our booking without hesitation. Nothing extra to pay either cos it was a flat rate arrangement with Parkdean resorts.
Fully recommended.

Recently came into contact with a very rude worker on one of the boats today when travelling with my elderly mother, This worker was a short build woman with dark curly hair I simply wanted to use the customer toilets on the boat but as I walked in I was greeted with a face of vape smoke this worker seems very rude and unprofessional