Wjacket Avis 

I ordered the striped Black carbon jacket. It is well made and very stylish. It has beautiful stripe detail on cuffs and hood. Shipping was speedy and when I opened the package I was very impressed with the quality of this jacket. I am an Australian size 8-10 and ordered a medium which fits well, leaving plenty of room for warm clothes underneath.

Good quality stitching, soft material, measurement charts accurate

Absolutely a nightmare. Supplier sent wrong size. Tried to return but it's endless e-mails to and from a person named "Millie". Each request for a return address is met with further requests from Millie. Before I ordered this coat, I checked the website and it said it was in the US. Upon deliver, the package indicated an address from China. Total scammers.
DO NOT ORDER FROM THIS COMPANY. THEY MISREPRESENT THEMSELVES.

The coat is pretty but is at least 2 sizes too small. While the website says 2-8 business days for shipping in the US, it took almost a month and that was after I emailed "Millie" to ask where it was. When I asked about returning, I had to take pictures of the item AND the packaging before they would give me directions on how to return. Then, I'm supposed to return it to Italy even though it came from a US address AND I'm supposed to send them the tracking number. Why do I have to return it to Italy when the website says the company is based in New York and the package came from California? What a mess!

The Wjacket is exactly what I was after for my upcoming trip to Europe. It’s beautifully made, light weight but warm and a great array of colours. While I have had issues with sizing, Millie has provided outstanding customer service to accommodate refunds and exchanges.

The jacket arrived in a timely fashion, in perfect condition and was well made and lovely. Sadly, it did not fit me very well and i had to contact customer service. I cannot say enough about their customer service representative, Millie, who was incredibly responsive and helpful. I was sad that this beautiful, well made jacket was not the right fit for me yet, i couldn’t have asked for better assistance with the return and refund. I highly recommend WJacket for their excellent products and incredibly responsive customer service.

I put 5 stars in the hope and trust of a positive experience. I have not purchased a jacket yet, but want to.
I am reading reviews on Trustpilot stating good quality but some sizing problems. Can previous purchasers in Australia who are size 14 please let me know what size I should buy. Sizing info. says M is 12 to 14 and L is 16 to 18. For me, I would be thinking maybe 14 to 16 so size M may be too small, but L reads too big, and I am not confident with the measurements from the feedback I read. Grateful for information which will no doubt help others too, so thanks in advance.

Great quality and fast service. As long as you're aware of smaller sizing, then should be a great buy!

Received my jacket today. Love the colour and quality looks good. Unfortunately it is too small. Sizing is clearly an issue. Sold it to my sister and now on the hunt for another jacket. Will not purchase from here again as I cannot trust the size information & it is expensive to return from. Australia.

Jacket is exactly as described - great fit, flattering style. Made in Italy.

I read reviews about sizing being too small. I emailed the company to check on sizing. They replied promptly. I wanted size 22AU & ordered 3XL, thinking it could be taken in. What arrived is just under a size 20. Nothing like their sizing chart. It costs an obscene amount to return as address is in Italy. Prices are in USD NOT AU so jacket is closer to $130 rather than the $79. advertised. Damn expensive mistake. AND the company had the nerve to dispute this review twice having it taken down. First by saying I hadn't purchased. I've had to provide proof of purchase for the review to go back up. Second time saying content was defamatory. Its been reviewed by Trustpilot and back up again. If I could give -10, I would.
If this company put the same effort into genuine customer service that they have trying to silence my truthful opinion and experience, then maybe their rating would be better.

This company is great to deal with .
They are fast and reliable to deal with which is unusual in this day and age .
They were more than happy to help me with my return .
I recommend this company to anyone .
Thank you Millie for your help .
Thanking you .
.Eileen parke

I recently moved from Sydney, Australia to Ballarat (Victoria, Australia) and bought the red jacket. I absolutely LOVE IT. Not only is it great for the purposes mentioned, but the pockets are deep and practical - I don't need to carry a bag - and I have gotten compliments on the street for how stylish it looks. On the really cold days, I pair it with a black scarf and black boots, rainy days, add black gum boots and it's such a stylish outfit. It's also easy to wash in the washing machine. I loved the jacket so much I just ordered the pink version and am awaiting its arrival!

This is a lovely jacket. Made in Italy so the quality is top notch. The pink color is so pretty with the black contrasting buttons. Lined beautifully with a pink gingham fabric. It runs a bit large so size down. Overall great style and fine fabric and workmanship. Customer service very helpful.

Love the design of the coat and the fit! It's nice and roomy which allows for good movement while walking and layering underneath. Customer service dept is responsive and helpful.

A quick easy purchase, great quality product and backed up by great customer service. GREAT All round!

Due to operator error I ordered the wrong size! The coat is just as described, great color and well constructed but, sadly way too small. The online return process was prompt and all my questions were answered quickly. Double check your size before buying as returns are expensive because it has to go overseas. But I’m impressed enough to order again!

I loved the look of the jacket online plus the fact that it wasn't close fitting which meant I could wear more underneath. What wasn't obvious to me, at the time of purchase, was that the price was in USD and so I was surprised when I found the c/c charge to be well over AUD100 - I wasn't expecting that. My jacket arrived and I was happy with it but didn't wear it until 6 months later on our European holiday just recently. It performed as I thought and kept me warm and dry when needed. I wasn't happy with the drawstring arrangement and found the little toggle would disappear through the opening inside the lining and discovered that it wasn't enclosed in a casing at all but the elastic was just hanging inside. I contacted Millie and even though it was outside of the 'free' return window, if I posted a video review I could then qualify for a replacement jacket at no cost. I decide to have another look at the jacket and found that there was a casing sewn in to the back of the jacket but that the elastic hadn't been threaded through that so I managed to do that and secured the sides where the toggles sit. That fixed the issue and therefore can now wear the jacket as it should be. I bought an XL to make sure it was big enough and it is mostly except for around the hips/thighs but is still quite okay.

I am living in Australian and not NZ as it shows next to my name (although I am still a Kiwi)

I loved the look of the jacket,the sizing chart worked for me.
Millie from Customer Service ❤️ was extremely helpful and responded to my queries very quickly. Overall a very pleasant experience.
Annette

the order was received in 4 days. The jacket is nice, I love it