Wjacket Avis 

The Windbreaker jacket was beyond expectations. The styling, fit, quality of the fabric is excellent.The color choices are all great and I may order another. I did have some delay in delivery but following my phone message, I received a response, by phone and email, as to what had happened and when to expected the delivery. Excellent Customer Service all around.

I had the same problem other reviewers have mentioned - the sizing chart is not accurate and the returns process is definitely NOT easy. I am 180cms tall and an Australian size 16. I ordered the L, which is listed as 16-18, but it is too small - I suggest it's more an Australian size 14. I'm now trying to exchange it for the next size up, but am not getting anywhere. I've just had two reply emails asking me why I want to return the item, which seem to be AI generated responses. I'm not getting a return address or the possibility of a refund. The jacket is lovely but I can't recommend it or the seller, due to the poor customer service.

Same as others. I am in Australia. Got sucked in by easy 100% return process. If you are not happy return it. Well wish it was that simple. Received my jacket and scarf today and it was not the colour it seemed and scarf was faulty. Started the return process and M gave me an address in Italy. I am not paying $35 to return this. This company is a scam company. In the process of disputing the payment with afterpay and advising them of this.

I received my jacket yesterday. I love it. It is going to be great for my trip to Scotland later this year. I was extremly happy with the product so much so i ordered one for my daughter and one for my grandaughter.

I just wore my new w jacket which was advertised as being 100% rainproof. I was out for 5 minutes in the rain and the lining was soaked as was my shirt. I specifically purchased this for travel as the last raincoat I had left me dripping wet in Amsterdam on a chilly day.

The Wjacket is of superb design, looks good and would protect you in the most severe storm. The delivery was swift, the company honest and helpful.

My wife is pleased with her coat and we're sure the other one will be a welcome gift when we give it. It wasn't clear that the price was in USD, not AUD, when I ordered them so that was a shock. The tracking system was not helpful. Too many "I'm not a robot" bikes and buses!

Superior service.
I was very pleased with the prompt service I received. I inadvertently double ordered the jacket. My second order was cancelled and money credited back in 2 days. The whole situation was resolved without any fuss. Highly recommend the product and service

Im very happy with this jacket ,raincoat . Im a size 16 Aus and I bought a size XL, its a perfect fit for my pear shape.I can easily wear a jumper underneath without it feeling tight.The pricing is in American dollars $ 71.10 which worked out to be $113 Aus dollars ,the coat is good value for money.The shipping came in a timely manner especially as i ordered just before easter.

Millie in customer service was very helpful when my tracking number wasn’t working, had problems with delivery with Canada Post, but was resolved and my coat arrived safely. Really like the coat, well made!

Update April 7: the company refunded my order after I sent pictures of the returned package from Italy. I am quite pleased with Wjacket finding a way to make me a happier customer. I really liked the jackets. They just didn’t fit in the hips.
Original April 5|. I had to return 2 jackets which did not fit my daughter or granddaughter. I got permission to return. I had to send them fro Ohio USA to Puglia Italy. I decided to return as I would still get half my money back after paying the postage. Today I got my package back saying the it was refused in Italy. I am very disappointed as I followed their instructions. It is too expensive to return any one jacket.

Oh it is just beautiful. I am going to Alaska soon and the length is great as I am 180cm tall. The arm length is very generous too. Communication with W Jacket was A+.

Great travel coat. Don’t confuse the wjacket sute site for the Converslyt ( don’t forget to add the t) jacket. That site seems to have the same photos as on the wjacket site but their jackets aren’t waterproof - they are a very poor imitation. Just use the wjacket site and you will be fine. Conversly looks like a SHEIN type site when you look further. Good luck!

I had to exchange my coat for a larger size. Customer service was very responsive and explained the return process fully. There was lots of communication and the woman I was dealing with was extremely helpful and friendly. She even checked to see when my order was processed and let me know that it was on its way. Great customer service!

The process was fairly easy and the cost arrived within a reasonable timeframe
Very happy with my coat.

WJacket says it has easy returns but BS. You have to take pictures of the items you just received and wait for approval to return. They give you an address in Italy for customers in North America when their customer phone line is in New York. They have an office in Jamaica, New York. Customers have to pay for return shipment to Italy that is more than the cost of the return. What is up with that??? What is up with their distribution and returns? WJacket doesn't return calls or answer emails once they give the Italy return address. UPS asks for a person contact but WJacket will not provide it. Not happy with customer service!! I am calling this out on Youtube and Facebook!!!

I ordered a powder blue jacket but received the wrong colour. I asked for details on how to return it for an exchange and was told I would need to send photos of the item. I did this and was provided with a return address in Italy but I had to pay the $45 postage. When I complained about this I was told I could only get an exchange for 100% of the original item if I wrote a positive review! And my conscience won’t allow me to do that. So please be warned that if they stuff up your order then you are basically screwed unless you are willing to
lie about their mistake.

I haven’t purchased yet but confused about sizing. I’m an Aussie size 18 but according to sizing chart I need 3XL which equates to Au 28-30. Ladies should I buy according to size chart or my normal size. Please help

I ordered the emerald green windbreaker and I'm so happy with it.
Size, colour and fit are perfect.
Living in windy Perth and enduring one of our hottest summers, I'm looking forward to winter months to enjoy wearing my beautiful coat.

I bought my first jacket and it took forever to get here (I am in Australia) but the quality was superb for the price. I was so impressed that I ordered another one in a different style with a top zippered pocket which I thought would be great to just put my phone and $20 note in if I went for a walk. This one took only days to get here (?) but the pocket is just for show and although the zip works there is no pocket!! I can sew so I will make a pocket and sew it in but I am disappointed as the coat is not as I thought. Will not be returning as there are several horror stories about returns. Such a shame as the coats are well-made.