WJ King Group Avis 

Dreadful!

Arranged to view a Peugeot 5008 and was given the postcode for the Vauxhall dealership. Upon arrival we were told that we must have “misheard” the postcode - it was emailed to me, how do you mishear that?!

After no apology, they rang the Peugeot dealer to see if they could “still fit our appointment in.” The Peugeot dealership had sold the car we’d come to view and had emailed me to tell me as much - an hour before my appointment!

I was then asked if I wanted to visit the Peugeot dealer to see if there was something else I might like! Funnily enough I declined that fantastic offer.

I spent over an hour driving to W J King, both kids in the car, 7 month pregnant wife too, in torrential rain to receive the above treatment.

I can now say, I wouldn’t buy a free car from WJ King!

Avoid this firm. Shame I can’t rate it no stars.

Perfect service from Joe and Helen from the Service Department at WJ King in Dartford.

On Monday, I bought a used Suzuki Vitara from W J King in Welling. I couldn’t be more pleased with it and thank you to Wade Ansell for being such a brilliant sales advisor. The whole experience was extremely positive and I was really impressed with how the whole transaction proceeded. I’d highlight the COVID compliant showroom, the part exchange deal and the pre purchase servicing of the car. Thank you Wade for such a great experience.
Patricia

Having lived within a few hundred yards of the King family home and a WJ King showroom for 35 years, we decided to buy local. Unfortunately the showroom only display Vauxhall and the car we want is a Suzuki. So it was off to JW King at Bromley, Kent. We spent more than 20 minutes walking around 2 models in the range and discussing the 'pros and cons' and the colour we wanted, all within eye contact of 3 salesmen, one of whom was on the telephone just 20 feet away. Not one of them acknowledged us! By coincidence, the previous day we had seen a member of the King family shopping in Bluewater. I am sure this member was treated with more courtesy by the staff there than we were shown in her company's showroom. We did not expect to be 'fawned' over or given the excuse 'it's due to Covid-19'. All we wanted was to spend many 1000's pounds on a new car. So it's now further down into Kent to find another Suzuki dealer - with better trained staff!

I have to say the experience I received from Peter in Kia's Service Department in Sidcup was fantastic. They arranged to collect and deliver my car and nothing was too much trouble for them and they sorted out the problem I was experiencing under the 7 year warranty without any hassle.

I am only writing this review because my brother and I have always been given such an atrocious service by Glyn Hopkin Kia Romford close to home, so much so I have never purchased a new car from them.

W J King Kia Sidcup, on the other hand have always gone above and beyond to give my brother and I an exemplary service.

We have purchased 3 Kia’s from W J King Kia Sidcup and I have never been solicited to write a review, and it has never come up in any conversation from them.

I purchased my first new Kia Picanto-1 from W J King a 16 plate, and have just purchased a new Kia Picanto-2 21 plate.

When I purchased my 16 plate I had 2 tiny minor hick ups which were dealt with to my complete satisfaction, and because of the exemplary service we get I would not have the audacity to mention them in my review other than they were sorted, now that is what I call service.

I purchased my first Kia Picanto-1 with the help of Jack Edwards’s, sales consultant a great lad.

My brother purchased a top of the range Kia Ceed from Stuart Atkinson sales manager, and Stuart sold me my new Kia Picanto-2 21 plate.

I had a query on a Sunday and although Stuart was not working that day, a very helpful sales lady Terri phoned Stuart on Sunday to update him, and first thing Monday morning Stuart phoned me.

It was more by luck certainly not judgement, my brother and I purchased all 3 cars at the best time in their sales cycle for us and for W J king, other Kia dealers have always struggled to even match W J King prices let alone beat them.

Michael from Hornchurch Essex.

I have just taken delivery of my brand new 2021Vauxhall Mokka from WJ King in Welling. I returned back 3 years later to Welling only, because I knew Wade Ansell was still working there. Wade looked after me in 2018 when I purchased my first Mokka and gave me a great deal. Where else was I going when I was going to trade I’m after 3 years? Of course Wade and WJ King Welling! What a fantastic car, showroom and salesman. I went in looking at the Mokka and ended up purchasing the showroom Mokka, top of the range Launch in voltaic blue. Wade was as always great to deal with, remembering my wife and I from 3 years ago and giving us a great deal on my 2015 SE Mokka. The car was presented to me in under 2 weeks and I absolutely love this redesigned Mokka and recommend it it anyone who loves Vauxhall and their Mokka. Once again, a perfect experience, especially from Wade! Thank you WJ King Welling! 😃😃😃😃

Brilliant service lovely and polite very helpful very patient explained everything clearly and 100percent recommend. Totally covid safe all procedures in place to keep u safe thanks so much to Wade Ansell for all your time and help

Made a Genuine Inquiry with W J King Vauxhall Dartford Branch - Part of the  about the purchase of Pre Reg / Used Vehicle (21 Plate) Insignia on their Website that has just become available for Sale. I was told that I could buy the Car Today and Remove it from the Market Today but was not able to Collect it until the 12 July 2021 thus making my Car a Year Older and reducing Its Part Ex Value ( They Said they Would Give Me Only £6500 In July making me pay more Now In Cash. I have had my Car 17 Plate Astra with 28k Part ex valued with my Local Vauxhall Dealers From £7000 -£7200 and Competitor Arnold Clark at £7500 ). I was willing to drive 250 miles to the dealership to buy the New Car with £14000 Cash and Part Ex Current Vehicle (also bought in Cash from Drive Vauxhall ) Sales employee told it was not possible because they can not release the vehicle for 3 Months. If This is a Genuine Sales Procedure that Your Network Sales Employees implement and operate to, within your dealer Network, then I am Happy to Take my Hard Earned Money Elsewhere and Spend it with one of you Competitors. I save my money and never purchase anything on credit; but it is quite clear and apparent this is not the sort of customer W j King want or need. Literally one the worst Genuine Customer Experiences I have ever had. This should have been the 3rd New Vauxhall I bought in the Last Decade but sadly your dealers sales tactics are discriminatory against Genuine Cash Buyers !

I have been taking my car to WJ King for its annual service and MOT since new and they have always been exceptional.
As with all new cars, the prices of the service can fluctuate sometimes, but they have always been open, honest and truthful.

I am amazed by how well I was treated at the Welling site. I bought a brand new Suzuki Swift and part exchanged my vehicle. Sales consultant, Wade delivered exceptional customer service and as I was new to finance plans, he gave me a detailed breakdown of the service and answered all my questions I had. He was not a Suzuki salesman but he managed to learn about the key features of the car and when I went to collect the car today, he showed me (through the car window) on how to use its features. He went above and beyond to ensure I was happy!

I was also amazed by safe the team was when I came to collect my new car today. The team demonstrated great customer service and continued to meet government guidelines. Staff were wearing full PPE and social distanced from myself and their colleagues. In the process of part exchanging and collecting my new car, the team safety directed me to my new car and ensured I was happy with the new car before I drove off.
Cannot recommend Wade and the Welling team enough. Thank you so much!

I would like to let you know about the exceptional customer service I received on the purchase and pick up of my vehicle today. I purchased my vehicle from W J king at Rochester. My sales representative was a lady called Louise. Louise was nothing short of exceptional. She was excellent, she helped me with everything I needed to know, kept me updated every step of the way, and was happy to answer any questions I had. I truly can’t remember the last time I received such great customer service!! You are very lucky to have Louise on board. Please pass this feedback on to her please. I don’t think we get enough praise when we do our jobs well in everyday life. So i would be extremely grateful for you to pass this on to Louise please. Thank you very much.

Regards.

Will Ireson.

Booked an appointment a month ago (WJ king garage Woolwich) .I had a fuel leak from the leak off pipe because the clips were missing . I told them where the leak was and I wanted to pay for a new leak off pipe with the clips. I was charged 165 £ because they said they had to check were the leak was coming from although I told them myself.
On top of that they said the new leak off pipe didn't come with the clips and I had to find them myself . They also charged me for the new leak off pipe anyway.

STAY AWAY FROM THE BEXLEYHEATH SHOP! Had several challenges with their service. Bought the service plan which includes fixing of tyre punctures, but they were "never able to find a problem", so had to end up paying a private shop. My car monitor still glitches (but nothing seems to come up when they check) and the final straw was when they returned my car yesterday after whole day service DIRTY (when cleaning is supposed to be included). Highly disappointing and awaiting my refund!

Not even a response from this place absolutely disgusting!!!! Avoid at all costs, not even the dealer principal could be bothered!!! Never again !!!!!

Husband and i bought our 3rd Hyandai from this dealership in Dec 19, called in Nov 2020, for a service on 9th Jan, then on 5th Jan(late afternoon), get a call to say they not servicing dealership and car needs to go elesewhere!! why asked why they advised lost Hyandai licence in 5 Dec, why has it taken a month to call us to advise this, and you call us 4 days before the service, now we have to take extra day off work to sort this...... its a joke dont buy from here!!!! We never will again

Bought a seat Leon from the bromley branch. It was advertised as having parking sensors and the adviser (Eliott) confirmed it 3x in person. Also mentioning why the price was inclusive of this. I brought the car home only to find out there is no parking sensors. They had already take my money at this point. Promptly went back and was promised some form of compensation. After two years of complaints, I was fobbed off completely.
It is actually illegal and immoral to sell a car not as advertised. Please stay far from them!

Just purchased a new vehicle from Steve at Rochester. Fantastic service, Steve took the time to listen to what we wanted and not try to sell us anything other than that, made a refreshing change. Would definitely recommend. Thrilled with our new car too!

I have received the most appalling service from sales consultant Mark. Whilst my car was in for MOT and service I asked if a member of the sales team could value my car. This was in the morning I had to call around 2pm to see if this had been done yet, and I was told not yet but a sales consultant would call me.

I was not asked on the phone if I had an idea what car I wanted, I told Mark which car I was interested in. I was provided with the quotes for the car but unfortunately, the car wasn't at Gravesend, it was at the Rochester branch. I was told Gravesend was unable to get the car down until after the weekend. When I told Mark I was going to Rochester anyway he responds with. They won't let you test drive it I don't want you to go there and see it as they will want to sell you the car!

I went anyway to view the car at Rochester and as it turns out it was not what I was looking for. After a nice conversation with the sales team there we are to locate me a different car that was more what I was looking for. This car was located on Welling. I Phoned Mark and told him I wanted to view this car instead, I was told by Mark that I could not view the car until next weekend. Mark did not recommend any other cars or talk about what sort of car I was after.

After further searching there was a car at Bromley branch that seemed to be great. I went to Bromley to view the car and it was just what I wanted. I spoke with Steve the sales consultant and also the sales manager who both agrees as they had the car it made more sense for them to sell me the car rather than it being collected by Gravesend and me to go there to purchase the car.

I then phones the Gravesend branch to cancel the car viewing I had booked. I then went to the branch to collect my car from Its MOT and service. This is when things went from bad to worse. After collecting my car I was told they were unable to cancel the car viewing over the phone and Mark would have to speak to me first.

Mark came over and asked why I had cancelled the viewing because he has already got the car even though I was told I could not see it until the following weekend. I explained I had purchased a car from a different branch. Mark then went into interrogation mode where he spoke to me on a tone of voice there was very arrogant and mild level of aggression. Where he told me that it was a problem that I had chosen to purchase a car from.a different branch then he demanded to know which sales consultant sold me the car and continued to press home the point that he should have sold me the car from Bromley.

To be made to feel like I was in the wrong for purchasing a car from another branch and to speak to me like this was completely unprofessional. I have had several issues with this branch over the years and this has been the worst experience and I will not be attending the Gravesend branch ever again

AVOID AT ALL COSTS!!!!!

If you get your car serviced here, your car will be left up the road somewhere, not at the garage!
They leave your car in the streets where they can get damaged and also disgruntle locals. I don't know any other car garage that do this. It's appalling. They do not care about the car owners nor the locals.

Very unhelpful staff. They genuinely do not care. Would not recommend anyone visits here. Do yourself a favour and go to a decent dealership!

I was always a fan of WJ King, their service department used to be very good but recently their service and repair department prices have become unreasonable.
Firstly the cost of an annual service is now getting ridiculous, my last service from WJ King for a mid range family car cost £290. The next day I contacted another large local garage who said their cost of a full service was £122.
Secondly they always seem to add unnecessary repairs to bump up the bill. Last year my car passed its MOT without issues but WJ King advised the brakes were close to being on the limit, this is despite the vehicle only having done 3600 miles since the brakes were last changed. This year I got stung for additional advised part replacements totalling close to £400, after paying for the part replacements I found later discovered one of the parts had already been replaced two years earlier and was still under a 4 year guarantee. Added to this they cheekily added a £2.90 charge for PPE, surely it's a companies obligation to cover its staff PPE and not to pass the cost on the the end customer.
I used to trust WJ King when it came to servicing a repairs but now it seems they're just bumping up the cost of bills with unnecessary repairs and trading on past customer loyalty.
I have used WJ King for well over a decade but after this last bad experience of being overcharged this is the last time I will use them.