WJ King Group Avis 

Very poor customer service over the phone. The receptionist was more worried about hanging the phone the fastest she could than being helpful. Thank you for nothing. I won't be doing business with you again.

Purchased a second hand Fiat Panda from the Tylney road branch. Realised soon after that the headlights where stuck on, phoned and was told to take to Fiat. Fiat checked car and informed me that the car needed over £2k worth of work, including replacing what they considered to be an illegal tyre. (Which I had unknowingly taken my young son out in) Took car back, got told all repairs completed, checked and headlights still broken. After a few weeks of calls finally took the car back to which I was told I needed to produce the V5C which still hadn’t turned up, which I understand however found out they registered the car in the wrong address! I’ve now got to pay £25 to change it and wait for the V5C to be produced before I can get a full refund and will have no car in the interim. Absolutely shocking throughout. I went to Kings because I had hoped buying second hand from a well known garage would give me some comfort, how wrong was I. Avoid.

Dealt with a salesman called Terry Burgess at Dartford branch who told me several days after i reserved a car with him and said I lived in Devon and was going to book a collection with courier, I had to pick the car up in person and their company policy is no distance selling???
Then was extremely rude, abnoxious, arrangant to say the least when I said why on earth would you not tell me this from the start and waste my time and paying out money needlessly….
The matter will be taken to the small claims court as I’m not going to be out of pocket by a car salesman who can’t do his job properly and a company who doesn’t care about its customers what so ever!!!!!

Reserved a car. Got an email saying no one can get their hands on that car as we reserved it. They left a voicemail saying they’ve sold my car. Called back and office is shut. So wrote on their Facebook and they’ve now muted me and deleted my comment. They’ve also listed it on gumtree after telling me it’s sold. No response from company. Unfortunately for them reserving it and the confirmation is legally binding. So further action will be taken as they sold my car that I reserved. Or maybe they are lying about selling it as they listed it elsewhere after leaving a voicemail saying it’s sold.

Reserved a car with W J King, paid the £99 deposit and arranged to go the next day to buy. Someone else turned up and they sold my car to them even though I had reserved it and paid the deposit. Don't trust this dealer they cheat their buyers and the reservation system is a lie.

Thanks to Sam this Delightful lady, I bought myself a lovely Black Kia. Picanto car.
Sam gave me lots of information about this car.
she was so helpful every step of the way.
This lady is an asset to W.J. King.
Thank you Sam and hope to see you soon.

I bought a new car last May from the Bromley branch and have had a persistent and worsening issue with the break giving a loud whine whenever used. I have taken it in to the service department and both times they have not fixed the problem and been largely dismissive of the issue. The first time they said there was nothing wrong, the second time they said they had fixed it, charged me and the problem has persisted. The manager of the service department is now ignoring my emails and calls.

I have been a regular customer with WJ King when I got my first car in 2020, my beautiful Kia Picanto 2017.
I am always receiving updates, offers and reminders of when my seasonal safety checks are, MOTs and events happening.
But today 29/12/2021 was what assured me that my choice and me recommending WJ King to friends and family was right.
I had my seasonal safety check and I had some scratches on the car which most of them weren’t caused by myself, but I had asked the personnel who took my details and key about having it painted, he saw the scratches and said he will see what service dept and garage men say, he also suggested other alternatives of where to go. Very grateful.
Upon collecting my car I was amazed, surprised and very very much grateful and appreciative.
The service team and garage/ car wash personnel did a brilliant work on my car. The scratches were gone even the one I asked about.
To me that was the cherry on top on year 2020.

I had to call WJ King service team in Gravesend to let them know how they made my day. I meant every word and thank you on that phone call and I will mentioned this day to all I know.
Thank you to everyone working at WJ King Gravesend branch especially the service team- God bless you all.
Very much appreciated.
100% recommend everyone for buying car new and used from them.

I visited the Bromley branch and they did a good job servicing my car but I got a parking ticket when they left my car on the road one day while it was under their care. The ticket had mysteriously disappeared when I took my car home so I had no knowledge about it until I got a letter from the council saying the fine was double at £110. Despite being the ones that got the ticket, WJ King refused to pay the full amount. I appealed the ticket but the council hold the car owner responsible for any tickets irrespective. Very disappointed that the garage would not cover the cost of a ticket that was entirely their fault! They admitted this has happened in the past and the tickets went missing on those previous occasions- be warned that this could happen to you too.

Avoid at all costs. Billed over £700 for an unfixed car.

Bought the car 5 months ago.... told me they serviced it... fuel line exploded off the engine they tried to blame it on someone else. Tracking has been going on it from day 1 I asked them months ago and nothing now its gone they won't do anything...they wanner charge me for service to do tracking and fuel.line..... they are a joke...going to trading standards... suppose to valet it...I found womens make up in the back.... woolwich wj Kings ur a joke...disgusting selling new cars at a year old like this..paid 11,400 cash and this is how u treat ur customers.... tell everyone to avoid u..... look at the response from wjking woolwich... i wasnt unhappy with the car..ur service being lied to and u not doing your jobs i am unhappy with... wj king trying to get out of it out again ..laughable dont buy from wjking..... my car aint the problem it is the lying staff who sold it to me ,,, never done what u was suppose to and yet again shocking customer service... its WJ KING WOOLWICH i am unhappy with... learn to not lie sell the car how it is suppose to be sold and do ur jobs. never again i tell everyone to stay clear buying from

I saw a car on line and booked an appointment for today for a test drive.
Rebecca was the salesperson who dealt with us and I have to say she was very attentive, professional and put me and my husband at ease.I am pleased to say that I purchased the Peugeot from the Sidcup branch and can’t wait to pick it up.

My Vauxhall insignia had a full service 3 weeks ago at WJKing Bromley. A few days later , engine light came on.Took it to local garage as it was 75% cheaper for the diagnostic. Found an issue with one of the oil sensors . Instructed to get one in and do the work.When the mechanic was replacing the sensor, he said to me : You need to service your car. I asked why? And he pointed at the oil filter.It was old.. The car had a Full service less than 2 weeks ago, and on the paper work the oil filter has been changed??? I have escalated it to Vauxhall.Not to mention that WJking's complaint email is DOWN .
Avoid the Bromley garage. Always used the garage in Farningham. Excellent service and work ethics. Unfortunately, due to work commitments this time I had to use the Bromley one.BIG MISTAKE

Had an issue with the drivers seat belt not retracting on my SEAT Alhambra. Phoned W J King SEAT Sidcup and spoke to service Steve, he told me to bring it down so he could see what was wrong. Steve fixed it in just a few minutes, something that had plagued me for months, really pleased, will definitely be getting my Alhambra serviced there

Sharron on service went far and beyond to help, proper old school customer service. Saved me replacing a timing belt that had already been change. Regards Mike

WJ King Group Dartford. The salesmen were very kind however they were not able to authorise a part exchange so we were told to wait for a branch manager.
We waited a few hours in the show room to no prevail so were told we would be called before 5pm to finalise details.
6:30 I received a call to tell me the manager still hadn't showed and that they would call between 09:30-10am the next day.
11am I get a call to state the manager still wasn't available. I stated that we'd been patient and that this was an expensive car and that I felt a little out of sorts by the service. They did not fight to keep the sale after I said i'd look elsewhere.
They said they'd action the £100 refund with immediate response. It has been 10 days, I still have no refund, my emails are being ignored and the main department are telling me just to wait for the salesman to respond to emails...

They told us themselves that they were quite bored and not busy, the level of service has been lazy and unaccommodating.

We went elsewhere, got the same but a better milage car for nearly £2,000 cheaper and the customer service we received elsewhere was phenomenal (a vauxhall dealership not private). I would avoid this company if you're looking to buy a car and would like a nice experience doing so.

Peter Cohen at the Sidcup service department of W J King has always been friendly and helpful. I have no hesitation in recommending this outstanding dealership.

Just got my seventh vehicle from Vauxhall’s
What can I say
That the WJ king at the welling branch are always helpful in all aspects of customer service for there clients
And I would always highly recommend to all my family and friends
Thanks to the brilliant sales man Wade ansell made it possible

I pay monthly DD for service. Car been serviced twice. First time, after about a month the car engine started juddering. I got a mechanic friend to look at it. A spark plug had been left loose and water got in!! WJ King wanted to charge us to find the problem and fix it. Not their fault apparently. Both times we dropped the car off at 9 but had to wait until after 5pm because they were washing and cleaning the car as part of their customer service. Both times the car had not been cleaned at all. Why offer the service if you are not going to do it and then not give us the car back earlier. I'm waiting to see what else goes wrong in the next couple of months that won't be there fault!!

After phone call explaining my problem i.e. exhaust rattle was offered to see them in the afternoon. Needless to say a new exhaust was needed, contact to obtain same was made. Surprise received a call that my car was ready great as there was the possibility that the following day the job would be completed' So pleased as needed for holiday. I have always used W J. King and appreciate their efficiency - highly recommended