WJ King Group Avis 

I was advised that I needed a new starter motor and battery in October. The week before Xmas I had not received any updates and apparently the parts had still not arrived according to the switchboard operator. The power to my engine was now failing. It was impossible to get through to WJ King at Woolwich directly and I was only ever able to speak with the switchboard operator. Eventually I gave up and found a mobile mechanic who did the work for me the next day in time for Xmas. I have still not been contacted by WJ King. The engine warning light and message stating engine low on power returned 24/01/23. The car is only 6 years old with low mileage.

WJ King Woolwich customer service used to be second to none, truly first rate. I am so disappointed in how this recent matter was handled, or rather not handled. I will no longer be bringing my car for its annual service and MOT to you. In the event that I ever purchase another Vauxhall, I will go to another dealership.

25 January 2023
Just received a response to my review from Laura at WJ King. Laura did you even read and comprehend. I said I couldn't get through to Michael at Woolwich and just kept getting you!!!

Found a car at Bexleyheath WJ King.
From the start Dan was fantastic, he answered all my questions and made everthing so easy and quick ! Also a thanks to the man at the garage, very friendly. Dan dose a great job and has so much knowledge. Thanks Dan
Lynne and Paul

WJ King Dacia Dartford. Phoned to book my car in for service and was answered quickly and was able to get my car serviced within a few days.

Went to WJ King Rochester , was immediately greeted by one of the sales staff , Matthew Lee , who was very polite, knowledgeable and very patient.
Asked if I wanted a drink which I thought was a very good gesture.
Spoke to Matthew who was very helpful , but made no effort to force a sale.
On the second visit I viewed a vehicle which I had shown interest in and to which Matthew was very helpful in hid guidance .
So , finally decided to buy and am 100% pleased with my purchase.
Matthew , was very helpful , polite at all times and nothing was too much trouble , I thank him for his patience and knowledge.
This guy really knew what he was talking about in all aspects of my purchase.
I would 100 % recommend this company and especially Matthew Lee for their outstanding service

I was looking to sell my car and found that WJ King offer to value and buy cars. I contacted them using their online form, specifically stating what I wished to do. I got a call from an advisor and booked a date and time to take my car into one of the local branches. I also received an email confirming this. However on the morning of the appointment I had a call from a representative saying they had a booking on their system but he didn't know what it was for. So I had to tell him, to which he replied "unfortunately there is no one available to do this until around 9th Jan". Consequently had to abort the whole thing. Waste of my time. Also trying to use their livechat is pretty useless as always comes up no one available, leave a message.
Unfortunately although I didn't have an actual buying experience, can't say I'm impressed. Only thing stopping me giving 1 star at least I got a call.

I bought a car from the Dartford branch at Brent. Russel was amazing and I managed to drive off the forecourt the same day. I'm very happy and confident with my purchase and he managed to put me at ease about driving a much bigger car. The customer service was impeccable and I would recommend them to anyone.

Terrible customer service! Unscrupulous behaviour of adding a £99 "Security fee" which was never mentioned, this to cover WJ Kings "Admin, HPI & Service fees"??. When queried (they pro-forma invoiced the wrong vehicle anyway) no one calls back when requested, 4x phone calls, messages left, 3x emails - Also turns out vehicle they were trying to sell was 6yrs out of having a cambelt change, yet they were happy to sell it anyway.
Now not refunding holidng fee, and again have not confirmed via email as promised by Dean their supposed Service Manager (which he apparently isn't??). Unable to speak with any senior members as "the whole of Bromley is off with covid"???
Needless to say we did not buy the car.
***BUYER BEWARE***

I lease my car and previous cars from WJ KIng. I have experienced a problem with one of my tyres and it was established I needed a TPMS valve stem.

When i telephoned, I was told that WJ King wouldn`t do the repair because they are not the Hyundai dealership any more. I explained that may be the case but if I still have my MOT and service done with them, I couldn`t see that it would be a problem.

I was then informed that WJ King would do the repair but would have to do their diagnostics costing £165. The part in question only costs £15.

I think this is very poor service and I am disappointed in their reaction. I couldn`t get through to a manager but requested a call back.

I will not use them any more now as I think this is very poor service despite being a returning customer. They`re keen enough to market me about new cars but not to maintain a good service.

Today I had a call from Loretta from the Woolwich branch who at last has managed to sort out my new car and hopefully I will be getting it on Friday I can't thank you enough restored my faith in wj King thank you very much Loretta I picked up my car on the 6/10/22 and I could not be happier with it and the service I have had thanks to all at the Woolwich branch 5 star ⭐⭐⭐⭐⭐

Whoever is running this garage really should be taking a good look at their staff ! Going on other reviews I doubt anyone would be using this garage in future.

Disgraceful

Avoid Peugeot Sidcup like a plague!

If any problem occurs they will lie to you and eventually start to avoid any contact.

I couldn’t use my car for a month because of their fault and appalling customer service, I lost time and money.

WJ King customer care and service is crap, they don’t look after customer or their vehicles once sold.
I bought new Kia Sorrento from Kia Sidcup and I am being told by WJ King of 2 months lead time to resolve a DVLA safety recall on Kia Sorrento and check why my vehicle dashboard lights as it is not working properly! I am being advice not to use my car until safety recall is checked or fixed, that means a car under 7 years warranty will take two months to get it checked or fix and until then not to use it.

I had wanted to update my review of the experience with the Corsa 66 plate at the end of the warranty year to provide readers with a good overview of how WJ King conduct themselves, but with 2 months left, the time is apposite to do it now.
There have been 4 issues.
1. Android auto never worked for me. WJ King blamed the mobile phone but eventually a reset of the Corsa computer by Vauxhall technicians resolved the problem (Took ca 2 months in total to resolve)
2. GuardX applied but seats stained easily shortly after sale. Photos shown to GuardX who advised product had not been adequately applied. Product reapplied, and seemingly correctly, but seats still get stained. Vauxhall lost one of my mats when reapplication was undertaken and never replied to my request for my mat to be given back to me.
3. Car broke down in early warranty period and needed the accelerator pedal and control module replaced. Several calls required but eventually they came and took car and replaced the part. (Incidentally my cousin has 68 plate Corsa which has had the same fault and it cost him £600 to repair).
4.Most recent breakdown 8/9/22 (car unusable again). RAC diagnose faulty ignition coil and corroded spark plugs. (Spark plugs fitted on 2/3/21 by WJ King, 17,000 miles since that date (Independent service on 9/8/22, but spark plugs not replaced as too early in service cycle). photos of spark plugs taken. WJ King refuse to accept RAC diagnosis. I am told via phone that a charge of £144 is levied by WJ King to undertake their own diagnosis, which is refundable, if they consider the repair to be justified under the warranty. I am not prepared to pay WJ King a penny more, and therefore will not run the risk of paying for their diagnosis. (I am given to understand that other manufacturers will accept a diagnosis from the RAC) WJ King say the spark plugs are not covered, but I would argue they should be in this case, given the date they were fitted (2/3/21) and the mileage since they were fitted.

Overall, I'm not able to conclude how the company operate, but the above experience is not good, the company acting poorly in several instances, and the car isn't that good either (i.e. it doesn't work as of 8/9/22). The car still looks very good and is high end spec. We buy any car value it at £7000 (a loss of about £2500 over a period of a year for me). My offer to WJ King is they pay me said money, and reimburse me for the loss of a car to drive and take the thing away.

Brought a car in may 2022
Log book was meant to be sent of by the bromley branch, however this was never done
I obtained a form filled it out and took it to the bromley branch believing they would send it off
This still hasn’t been done
The after sales for this company is shocking to say the least

I WOULD HAVE GIVEN THIS COMPANY NO STARS BUT IT WOULDN'T ALLOW IT

DO NOT USE WJ KING BROMLEY UNLESS YOU WANT TO SPEND MONEY ON A CAR THAT DOESN'T EVEN BELONG TO YOU

DEAN AND JAKE YOUR CUSTOMER CARE NEEDS UPDATED

I have brought a car from Luke at Vauxhall WJ KING Rochester we have had excellent service and are very happy with our car and would Highley recommend

I regularly had my vauxhall zafira serviced at J King in Bromley. They over filled it with oil on more than one occasion, when I questioned it a mechanic told me in an aggressive manner "that is what you're supposed to do" the result is it blew the rocker gasket and there is oil leaking from the bottom of the engine.
I reported this to JW King wanted me to paye them and when I questioned this they treated me with border line contempt.

*** AVOID!!****MONEY GRABBER!!
Only gave one star because I can't put zero.
I have recently (on 27-Jul-2022) done a Service and MOT of my car at W J King.
They kept my car for 5 days for service and part replacement and got an invoice of £1325.05.

*** After service facing issue (Before service there as not any of these issues.) ***
• Car feels the brake itself without applying brake pads.
• Smells like something burning.
• After the journey overheats the brake disk
• Losing speed on neutral gear and with applied clutch while car at high speed.
• My car slows down from 70mph to 50mph within 3 to 4 sec without brake by switching to the neutral gear.
•
During those 5 days, God knows what they have done with my car, after service my car feels the brake itself without applying brake pads even though the car going down to the down slop on neutral gear.
Both front wheels are not spinning smoothly, the car feels like the brake pads are applied. The car smells like something burning. Car not running smoothly at all as before service has done.
As per the Highway code and as per my experience, the neutral position is where there is no engagement between the wheels and the engine, and it would take you longer to slow down your car. But after service, my car slows down from 70mph to 50mph within 3 to 4 sec without brake by switching to neutral gear.

(Behaviour After Service – After Grabbed Money)
On the very next (28-Jul-2022) I went to the local garage where I have done my car wheels balancing and alignment work. They put the car on the rack and then span the wheels we heard a squeaking sound while spanning. With applied full force, wheels span only half a round, while there was another car its span 1 and a half round with the same force. And there were squeaking sounds as well.
The same day I called the W J King service and got answers, currently, we are very busy please allowed us a couple of weeks. Then I drop an email with the video.
After two days I got an appointment for my car. I went there on 01-Aug-22. I explained the issue verbally, but they told me that is not an issue its common. Me and one of their technicians went for a test drive. Meanwhile, technicians agreed that something was not right. We back to KIA’s yard and checked the other’s wheels and my car’s wheel smoothness, but the wheels of my car are not smooth as the other car. Second-time technicians agreed that it’s not common.
After that technician and there was a man called Darren discussed something with each other than Darren came to test drive.
But what ridiculous thing is he couldn't find anything wrong with the car even though one of their mechanic and my local garage mechanic told me there is an issue. Even the speedo meter showed that speed going down on the downside slop with neutral gear.
As well I told Darren to let’s try the same thing with another car, but he hasn’t replied and did not agree with that because there was something wrong.
Instead of admitting their fault, he has suggested to go another KIA dealer.

Untrustworthy Company STOP Servicing from them ,
it's been horrible service & time i spend with WJ king Sidcup branch ,
i have given my car eclectic car for service at 8.05am and before i given my keys i tell him sir we need to change the 3-tyres of this car & he has been it saying not to worry at morning 8.05am plus i tell him where the car was parked plus this service booking made by my company 10-days before so all work should be done while i wait there so i don't mind ,but i m very sorry to say its taken 7 hours to get my car back from WJ King Sidcup branch Kia dealership saying you don't need to change the car tyres all are fine and you can used them with no issues and Mot used also passed with these tyres i m in shock & i ask them sir i tell you before i given the car for service their tyres need to change and after 7 hours of service you saying no need then i taken one service attest manager to show him all the condition of the tyres even that all seen by him he saying i m doing this business from last 30 years and you dont need to change the tyres all are fine well i m very dispointed from there services so i decide to share with public so they knows before they goes to do there car service from them all the time i m seating infront of them they all 3-person talking chatting to each other eating food on there desk i m shock is this kia dealership or a canteen with service ,
well i m attached the photos so you all knows what i m talking about i never ever recommend anyone to go and deal with them thanks to Trustpilot forum which help anyone before they decide to take service from others

very very shameful service better to shop around others not them ,

Recently purchased a Vauxhall Vivaro from this dealership. My enquiry was dealt with efficiently and in a professional manner, other suppliers take note and follow their example please. Paul the Commercial Sales Specialist on site made the whole process a pleasant one.

They lay for everything bad customer service they are gangsters they just want People's money.