WJ King Group Avis 

I had to buy a car today , and Sam Morgan from the Bromley Common branch was exceptional , polite , helpful , extremely knowledgeable and efficient , nothing was to much trouble , she made me feel valued . I appreciate that very much

Spent time with Terri looking at a used Rio at their Sidcup branch. At all times she was honest, professional, attentive and never too pushy. A credit to the branch!

I had the very good fortune of being served by Spencer who was extremely helpful assisting me with the recent purchase of a new car. Being a female buyer, he also gave me complete reassurance that nothing was too much trouble and that I was to just pop back in to see him should I have any ongoing problems or concerns.

My Kia service finally took place (after previous cancellations) but the service team didn't fix any of the recall issues that I specifically asked them to fix. I'm having to take the car back in a few weeks time to have the recall issues addressed. There was also some damage to the back left doorwell of the car. The service team are mostly unresponsive to emails despite ccing enquiries every time.

Update: A collect and deliver was setup for my car to address the first recall issue (Coolant Debris Discharging and Coolant change). So I've changed the experience to three stars. I'm still waiting on the second recall issue (apparently they're out of stickers).

Unresponsive. Ongoing faults with cupra that is still in warranty. Absolute lack of interest from the dealer. They do regularly send me sales emails though. Zero after sales service. Avoid

I ordered a Cupra Born back in October 2022. Since then, WJ King Bromley's customer service has been non-existent. I have received no news or updates on progression of order that I've not had to seek myself. I have been repeatedly ignored, my emails remain unanswered, over the phone I've been assured that I will be contacted back multiple times and not once has it happened. This lack of communication applies to both the salesman working my case and the management that I attempted to elevate the issue to.

A recall was issued on my car after production two weeks ago. No explanation or specific information was offered, nor any updates sought by WJ King after the fact. I emailed yesterday asking for an update, I was told I would be updated by end of day, and here we are at end of play the next day with no response. At this point I am strongly considering dropping my order in spite of the fact my car has been built as I do not wish to deal with this dealership for my contract term. If I do drop I will be utilising the multiple examples of negligence and unprofessionalism sat in my email inbox to seek the refund of my deposit.
I am typically a soft and patient customer. I understand fully that a recall is out of the dealership's control. What I object to is the negligence and utter lack of communication. I suspect that the dealership would not have followed up on my case at all until prompted, that the case has not progressed over the last two weeks, and as such any progression that could have been made by a competent dealership has been wasted. I strongly advise shopping elsewhere.

Hi after abit of a bumpy start Spencer went above and beyond to help me. Great service.

I had to have body shop repair and was really worried about price and upselling.
I was received by Sam at the brent Dartford branch.
He was very professionnel and give a lot of attention to details. He also sort me out with the best solution and his adviceq were very on point. Bill was teally reasonnable and i don't feel robbed at tall i feel i paid the eight price foe the right job.
In addition to sam Expertise Allison handle also the relation very well and kept me updated.

Great service and work from the team

Stay away I had a very bad experience with them. They are not correct and in their attempts to sell a new car they use lies. In my case it was like this I am the owner of a Peugeot 3008 2.0 HDI and I was very interested in the new 408 and I had two different offers from different cities which were also very acceptable. When I went to the office, the salesman Tony who was there also made me an offer, it was higher but still acceptable. In the course of the conversation between us, I said that I had noticed an increase in the prices of this model, which was subsequently used as pressure to order the given model 1.2 petrol. I wasn't sure because of the small three-cylinder engine of this car. Then the seller, using tricks, told me that we should place the order within a few days because it was the end of the month and he claimed that from the new month the price will rise again. I said I haven't driven this car and I want a test drive, but a longer one to feel what it is exactly, after all, I'm not buying new socks. I also asked him what would happen to the £500 deposit if I didn't like the car after driving it and was assured that it would be refunded, which again turned out to be a lie. The price of the car hasn't gone up for two months now and they didn't give me back the £500 when I made the sensible decision that I couldn't compromise from the 2.0 SUV to go with the 1.2 three cylinder engine

The most appalling experience i have ever had in many years as a consumer...if i could return the car i would, disgraceful from a company i once trusted

Purchased a new Kia EV6 from the Sidcup branch.
The service I received has been exemplary. In particular, both Clive and Stuart took the time to go through all the "bells and whistles" relating to the car. Clive preset many of the functions for me to save me having to spend hours leafing through the voluminous manual.
A final in-car session with Clive for about an hour and then I was on my way!

i bought a peoget 408 gt from sidcuo tony and all the staff conuct a 5 star service thanks very much for a job well done keep up the good work

I have just purchased a 408 gt from w j king Sidcup Tony the sales person is very helpful in fact all the staff including parts are awesome this is why I go to them thanks guys keep up the good work regards Keith

Having experienced probably the worst customer experience I have ever had, anywhere, in terms of lack of response over a period of months from the WJ King Woolwich branch body shop [both to me and my car insurer] my car repair was handed to the WJ King Dartford body shop.

Both Alison and Will were excellent, keeping me in touch with the part procurement, arranging a courtesy car, which was delivered and picked up and returning my car in pristine condition.

The contrasting customer experience [from 0 star at Woolwich to 5 star at Dartford] leaves me bitter sweet overall. as it took eight months to get my car fixed, from assessment to repair. Judging by another Truspilot review I read about the Woolwich body shop, it is clear that my experience was not an isolated issue.

Thanks Alison & Will. Great job. Much appreciated.

Could not thank Brooke enough for the fast and smooth processing of our new car. Very welcoming and friendly. We was kept updated throughout the whole process and would highly recommend.
Thanks once again

Tillie

We were looking for a particular car when we saw one advertised on the W.J. King website. We contacted them to arrange a viewing the next day and I have to say the experience was a nice one. Terri Scammerton rang us as we had put this particular car on reserve and we arranged a test drive. Unfortunately this car had been sold so we went to the offices in Sidcup as there was one similar and I can honestly say there was no pressure to buy. We did a test drive and everything was arranged in a timely manner. We asked to pick up the car on the following Monday and this was arranged with no fuss or bother. I would definitely recommend this company to family and friends as they are so professional and helpful.

Avoid WJ King and especially the Woolwich branch at all costs - been a client of theirs for two years. Have now asked for a quote to repair a broken part and do not even come back to me. No way to locate their service manager (Michael) and even the central agents cannot do anything on this as apparently he is the most senior in the branch…awful service and it seems they don’t even care about getting new business. In total, I have called them 6 times and their answer was that they will pass this on to the service manager of the branch and that he will then call me (never happened).

AVOID AT ALL COSTS

Got my first motability car from Steve at Suzuki in Welling. He was an absolutely lovely chap and made the whole process super easy for me. Answered every single question I had in a simple straight forward manner and was really friendly. Genuinely made the whole experience effortless. Thank you Steve. It was an absolute pleasure.

Thanks to Sam who was lovely, friendly, professional, and extremely helpful. I was able to test drive a Cupra V2 formentor today and she made the whole process smooth and straightforward. She also went through all information patiently and thoroughly. I would recommend speaking to Sam for enquires and sales. Thanks again.

Wj kings Bexleyheath would just like to say thank you for the great service polite customer services on purchasing a used corsa from you and the way the car was presented to me immaculate inside and out on picking up the car
Also Dan your representative on the whole exchange on my own car from start to finish
And even the communication on the car sale great guy who has time for customers

Mr Trevor Lee