WJ King Group Avis 

I bought a 20 plate ex-Disability Combo Life XL from a car dealer in Essex as I needed a vehicle to transport my elderly parents and my young children around. Within two weeks of having it I had an “engine oil pressure fault” error message which led to an “engine fault; repair needed” message.

Having rang around local garages, who didn’t want to work on a car covered by a warranty firm (WSG) especially one that may have a wet belt issue, I contacted WJ King in Bromley as they are my nearest Vauxhall dealer. I spoke to a member of staff called Georgia who was really helpful and understanding (I was in a bit of a state as the other garages had basically told me my car was a write off and I should get my money back from the original dealer). She offered to let me drop the car off and the WJ King mechanics would fit in the diagnostic tests if they had time so I could sort out my claim for WSG. She warned me there may be a long wait as they were fully booked.

Luckily the diagnostics was done within a day and my car was repaired and back with me within 48 hours (it wasn’t a wet belt issue), which was amazing. Georgia dealt with the warranty firm (who refused to pay for any work claiming the parts required were excluded from their Platinum cover (surprise, surprise)) and the original dealers who kindly picked up the bill for the work required plus the transportation to WJ King. I can’t praise her and the team of mechanics highly enough. I never use main dealers when my cars need repairs as they are usually more expensive but the service I received from WJ King means I will be using them for any additional work and services my car needs.

Avoid this place at all cost’s !!!!!

I took my pride and joy a Seat Cupra Leon R ST to get a service and come away feeling very upset with many aspects of my visit !

I am not going to go into details because it’s a long list of problems!

The service manager has sent me a long email giving he’s own opinions and in Some cases calling me a liar.

I am not going to pursue this with the Bromley branch anymore as they don’t care what we say and especially in the reviews we leave.

My daughter booked her seat into WJ King Sidcup well in advance
She was given a courtesy car as she thought it was for the duration of warranty work
Next day she was ask to return the courtesy car this was very upsetting as she recently gave birth so the car is a lifeline
Also they are happy release her car with no horn or airbag to drive home back to Essex then return when part is in which is illegal
Also if she did not return the car she was threatened with the police action
Now she has no car until her car is repaired
WJ King has not acknowledged our complaint
I hope everyone should boycott WJ King as they have not looked a welfare issues with my daughter and new baby
My Daughter has an update on her car
the part is not due in till 26/02
Hi Steve,

So where does this leave me?

Given that the 26th is 2 weeks away as well as the time it will take to fit and rectify the fault, I anticipate I’ll be left without a car for longer than this time period if I’m not provided with a replacement whilst you have my car.

I must stress that although you believe that the car is roadworthy, I can assure you this is not the case due to the gravity of the problems. In this case please do not suggest collecting and returning my vehicle in the interim period of the parts being delivered because this is simply not feasible.

Although you may have provided an update, this still does not fix the situation as myself and my newborn are still without a mode of transport.

I’m currently in conversation with several WJ King representatives as well as SEAT UK who are investigating how this has been handled, I’m hoping we can come to some kind of solution that can work for us both.

Hi this is an update on a previous review.
Some time back my seat ateca was recovered to wj king in Bromley (seat) after breaking down I am now nearly 8 months down the line and my vehicle is still with them going round and round in circles with all different problems very long time to have a vehicle under repair very poor service

I had an amazing experience today at WJ king service centre, Sidcup. In all, I encountered three different people who went out of there ways to make sure I left happy with my car's service. My special appreciation to Darren Smith who went above and beyond to get my car interior mirror fixed. Many thanks Darren!

Hi just got my new car seat arona the man that dealt with us was called Steve at Wjking Sidcup he is so helpful kind and polite he’s gone above and beyond to help us really appreciate your help and kindness Steve thank you so much

Duster again
The car has been in for 3 weeks. No communication from WJ King. Not surprised.

I had a really good sales service when bought my 308 at WJ King Sidcup with Steve in Oct/2022. Had services reminders and decided to give a try and booked the annual service for 24/10/23. All went smooth and I was very pleased. I had the dreadful engine light on 12/11 and as I had a recent service, I called them. The operator managed to find a slot for 23/11. The reception was smooth as always and I was told it would take a couple of days to receive a call, which I understood for 2 reasons: 1) it a busy period; 2) due diligence. Waited for a week with no response and on 30th I call to chase. I was told the assigned technician was on break and would call me back. On Friday 1st I called as no response from the previous day and was told that the car was still under investigation and no outcome yet, but something would come and I would receive a call at the end of the day. Monday 4th I called at 2:03pm and was told byTracy that technician had it and was going to call at the end of the day. Just didn't. So I called at 5:26pm and spoke with a guy who told a series of elusive excuses. 1) The Technician just did a second run but results are inconclusive at this moment; to which I queried: in 10 days, how come this is the second time it was touched? how come inconclusive results when it is all computerized? they have an ODB reader which will point out the issue. if they are representing the manufacturer, and cannot find the issue either they are incompetent, or the product is not good. 2) Have no complimentary car available for the weekend of 09/10th. On the call in the previous week I mentioned that I needed the car ready for the weekend, or if they could arranged a complimentary car. At this point I was fuming on the phone as for this situation I have no idea if I will need to order and wait for parts to arrive, delaying things even more! And really it is not up to me to spend £60-70 in a rental car. I was told today (05/12) they will make sure to do another reading and let me know later in the day. I'm at a point that I lost confidence if I will receive a call, or if receiving the call it will not be a reliable service they will offer me trying to upsell and just get rid of an upset customer. I've had Peugeot's cars for 20 years and traumatized after an experience with my last RCZ (which was not WJ King's fault, but that trauma is really affecting the current situation). I didn't sleep last night and really in a bad place today. My partner is a journalist and I can easily have this escalated in the media. My next car will not be a Peugeot, nor a member of Stellantis Group, as my passion for the lion brand is ending.

Peugeot 3008 was called in for urgent recall, only to have the appointment cancelled the day before. Told they would be in touch to rebook, call never came. Called them and tried to book and was told they would be in touch with a date, again call never came. Managed to get the car in a year later after warning lights appearing on dashboard. Car was in all day, then told by the mechanic he needs to order parts. Warning lights still coming up and now can't see me till the end of January.

Purchased our Kia Ceed from here 2 weeks ago. What a lovely car. From start to finish the team at Dartford were excellent. Russell went above and beyond to make sure the car was as we wanted and Lee also provided excellent customer service when we picked it up. They even ordered us a new parcel shelf and Dan dropped it off this evening. I totally recommend WJ King at Dartford and they will definitely be my first call when I need a car In future.

The Locked Radio GPS System Problem:
My troubles started when my car's battery was disconnected, and it triggered Vauxhall's super-sensitive anti-theft system, which locked up my entire radio GPS unit. I tried to get help from local electricians in London, but they all sent me back to Vauxhall because, after all, it was their system that had caused the problem.

Vauxhall's Special Support Team:

I got in touch with Vauxhall's customer service, and eventually, I spoke to Vladimir, who's a manager at Vauxhall's Special Support Team. He suggested that I take my car to one of Vauxhall's approved repair shops to find out what was wrong. He also said that if they couldn't unlock the system and had to replace a part, Vauxhall might help cover the cost as a goodwill gesture.

Deceptive Practices by WJ King Vauxhall Dealer:
Following Vladimir's advice, I took my car to WJ King Vauxhall in Woolwich, a repair shop approved by Vauxhall. The service manager, Michael Burford, charged me £144 without unlocking the unit. He even suggested replacing the whole unit for a whopping £1651, even though my unit was in perfect condition and just needed unlocking. I couldn't understand why Vauxhall, the company that created the anti-theft system, couldn't unlock it.

Vauxhall's Sneaky Goodwill Gesture:

After Vladimir mentioned the possibility of a goodwill gesture to cover the replacement part cost, I reached out to Vauxhall's Goodwill Gesture Department. But things took a surprising turn. The manager, Marika, gave me a long list of conditions that hadn't been mentioned before. It felt like they were being tricky. Even though they knew my car was too old to qualify for a goodwill gesture, Marika kept asking for more information, making it seem like they might help, but in the end, they didn't. This made me wonder if they were being honest from the start.

Useless complaints system:

I would advise customers also to consider Vauxhall's poor complaints system. Just imagine being unhappy with their service or experiencing issues with your vehicle and deciding to file a complaint. How would you feel if they simply ignored your formal complaint, leaving you in a state of frustration and dissatisfaction? Unfortunately, this was my experience with Vauxhall.

After encountering problems with their faulty radio GPS system and the unhelpful response from their customer care team, I decided to take matters into my own hands and send a formal complaint. However, despite diligently following up and chasing the complaint, I never received an acknowledgement email, let alone a satisfactory resolution. The lack of accountability and responsiveness in their complaints system is truly disappointing.

In conclusion, do not trust Vauxhall and WJ King dealers as they can let you need their assistance. I decided to share my story with you so that you can see how Vauxhall is unwilling to unlock their own system so that I pay for a new part. That's how they wanted to rip me off and that's how they will rip you off. There are so many car manufacturers, and I really regret trusting this silly deceptive company which can't even remove an anti theft lock they created themselves!!

Be aware of deception. Deceptive Service & Bodyshop Manager, Michael Burford, made assumptions about our car even before inspection. He claimed that the car radio was not the original without checking it. However, when told that 2 independent reports and a statement from the previous owner were going to be submitted confirming the radio's originality, he retracted his statement.
A battery disconnection triggered the anti-theft feature set by the manufacturer, resulting in the Vauxhall radio being locked. Surprisingly, Michael Burford stated that the manufacturer could not unlock their own Vauxhall radio and demanded £1651 for a replacement and I am left with no other options! In conclusion, the radio lock is a manufacturing issue that only the manufacturer can fix, as advised by mechanics we consulted. Vauxhall is unwilling to remove a lock they created, and Michael Burford expects me to pay £1651 for a new radio, despite the fact that the other original radio (as shown in picture on Google Reviews) is in perfect condition and merely needs unlocking! THANK YOU Michael Burford and THANK YOU Vauxhall for your deception and ripoff!

I was looking for a Vauxhall Corsa and felt that I wanted to say local in my search. Rob was good in informing me of what the new Corsa would do (compared to my old one). His customer care was excellent, (so rare these days) Keeping me informed at each stage of the transaction. Either by phone or email. Arranging for the car to come from another branch. I am very happy with my new Corsa. I shall definitely tell my sister to check out the Bromley branch.

Had my Cupra Born recall work and SW updates undertaken by W J King Bromley Sept 23.
Although the SW update proved difficult, as sometimes is the case with VAG group vehicles, the service I received from the dealership was excellent. I booked the work some weeks in advance and asked for an EV loan car. When I got to the dealership I expected some difficulty with arrangements but this soon disappeared when Gorgia had everything organised ready for me. She took me through the recall works list and said she would call and update me with progress. Right enough, 2 days on the trot she provided the update without prompting from me and said she would get someone else to call me on the 3rd day as it was her day off which she successfully put in place. I was provided with a 23 plate Cupra Born loan car fully charged, no insurance cost passed on and went on my. I got my car back on the 4th day all completed.
As said some of the SW updates can be difficult to get through but the service and communications I received could not be faulted.
Excellent👌
Well done W J King Bromley.

I’ve used WJ King for servicing a few times (never for sales). They are always really helpful, keep to promises (eg timeslots) and I feel comfortable trusting Graham and the team.

Had a service booked with service centre got their for 7.30 booked in asked how long approx he said he didnt know so waited 8.20 car was taken im told for a wash ffs my car was valeted the day before so didnt need a WASH then at 11.00 am my car was put on the lift and their it stood for approx three quarters of an hour doing nothing no mechanic touched it i complained to the manager Darren who really wasnt in the least interested had no empathy with Motability customers i counted at least 8 cars come in behind me and served first because they were paying cash was told my app time was a waiting app which is crap i booked it he was rude the staff sat laughing at me and the mechanic walked around like a Zombie not giving toss wont be going their again and wont be having a purgeot car anymore the servicing mob are CRAP

Buying made simple. We saw a car we wanted an the web site. Calls to arrange a test drive we’re quickly answered. The car was well presented and eventually came with a couple of new tyres new brakes and a years guarantee. Set against a fair price trade in we were very happy.

Just had my car, MW20HZU, serviced and first MOT at WJ King Sidcup. Opted to sit and wait, just a tad over 2 hrs, which was quite acceptable. Staff were very pleasant and helpful, pleasant & comfortable area to sit and wait plus daily papers to read and free coffee and water to drink. Service and MOT carried out in the agreed time plus car washed so 5 star service all round. Have had my cars serviced here for a number of years, price has only increased slightly so will continue to return.

Further to my review. experience date 06/02 /2023
I emailed Louise Cobern sales controller at Bexleyheath this letter on the 17 of July 2023 as of yet have had no reply from her?

Dear Louise,
My name is Mr Dean Johnson, any future correspondence by any means is to now be
sent to me. Ms Rhea Johnson is the registered keeper of the above vehicle, but I supplied the
finance and will be moving this complaint forward as the legal owner.

Further to your letter dated 30 th of June did you forward our complaint to Mr Jeff Conway?
This letter is signed by you and written in the first person. I would have expected a reply from Mr
Conway? This letter is riddled with untruths. This was not and has never been about tyre tread
depth, yes the tyre depth is legal on all the tyres , yes even the one I pointed out to Daniel as worn is
3mm, so legal and just on the cusp of the spoticar requirement? This as you well know is about
damage to the tyres but you keep trying to change the narrative, the facts are the MOT on
29/06 /2022 highlights the damage on the two rear tyres, we purchased the car on the 30/01/2023,
and according to your checks the tyres are in good condition. Even though I pointed out the wear on the passenger rear tyre to Daniel. From this he told me and Ms Johnson the tyres would be changed. Subsequently on the 22/05/2023 the tyres are condemned with the same damage as recorded on the MOT at your associate garage at Bromley. Have you an explanation for this?
The same with the brake squeal I test drove the car, pointed out the spongy feel and brake
squeal. The story Daniel told us was plausible, we were even shown an invoice for new front brake
pads. But that wasn’t the cause of the squeal it has gotten worse especially in reverse, it is a known
fault with the rear brakes, that’s why WJ King Bromley suggested the caliper dampers. Without any
prompting from us. (At a cost of £235)

Regarding my email of the 12th of July have you managed to obtain a WJ King complaints procedure
for me , if this request is again ignored I will take it you don’t intent to supply me with one or one
doesn’t exist, and act accordingly.

As I understand from previous conversations, you will be taking leave soon. I can see this complaint
being active for a while. Could you give me the details of who will be fulfilling your role? So we can
have some continuity.

I think I have exhausted all options to resolve this issue with you Louise So I have wrote a full explanation of my complaint and the evidence I have and will be forwarding this to The national Conciliation service , Mr Jeff Conway at WJ king group , Mr William King at WJ king group. Mr David Cole group used car manager at WJ king group. , and Laura Stagg at WJ King Group. In addition I have reported WJ king Bexleyheath to trading standards and have left honest reviews at google and Trustpilot.

28/07/2023
After many months of fruitless correspondence i finally received a reply from Mr Greg Parfitt Group new car sales WJ King agreeing to reimburse us for the £180 we spent and a full check on the brakes at WJ King Bromley. This I accepted by registered post on the 04/08/2023 As of today (21/08/2023) the brake check has been booked but still no payment has been received. Another letter has been sent to Mr Parfitt, close WJ King but no cigar??

Ashley at the sidcup dealership have a very good service and told me everything I needed to know and checked up a couple of days after driving the car to make sure everything was running smoothly which it was