W R Davies Motors Avis 127

A very smooth transaction from start to finish. Joe our sale rep was such a lovely individual, no pressure to buy and very informative. A pleasure to deal with. We have shopped at this garage for nearly 20 years and the service remains the same. Would highly recommend.

Having used W R Davis, Stafford, for many years I have always had exelent service. The staff are polite, knowledgeable and do everything to make servicing easy. They listen to my needs and concerns and deal with the issues. To date I have been 99% happy with all other the dealings. The 1% not quite happy was due to the transition to Spotify warranty which caused a hold up in a repair. That said it seems all good now.

Quite disappointed to say the least. Last week myself and my wife visited the Rhyl branch as it was time to upgrade the car. I’ve used WR Davies in the past as it’s a local business I try to support locally where possible.

The moment I walked through the door there was no friendly greeting from staff. Infact they seemed to be rather uninterested or ignorant to the fact their job is to sell cars.
I spoke to Amelia who seemed more interested in whatever she was doing on her mobile than actually pointing me to somebody to help. I’ve never felt more of an inconvenience in my life. After waiting for 20 minutes I took my business elsewhere and I’m now the proud owner of a brand new car.

I cannot thank Mary enough for her help with my new car. From the moment I walked in, she was professional, knowledgeable, and never made me feel pressured. She took the time to answer all my questions and made sure I was completely comfortable with the vehicle before driving away. Excellent customer service!

Very disappointing experience at W R Davies Renault, and one I would urge others to think carefully about before using.

I took my van in for a routine service and got it back with damage to the edge of the driver’s door that was not there beforehand. The vehicle has only covered 6,000 miles from new, is extremely well looked after, and has only been driven around 20 miles since collection, so there is no realistic way this damage occurred in my ownership after the service.

Since the service, I have also started experiencing issues with the alarm randomly going off during the night. This has never happened before, and only started immediately after the vehicle was returned to me.

When I raised both issues, the response was dismissive. I was told “someone would have reported it” rather than the damage being properly investigated.

To make matters worse, I was initially told the van had received a software update, which could explain the alarm issue. This was later retracted and blamed on confusion with other vehicles that day. That alone raises concerns about how vehicles are being managed and tracked while in their care.

Despite this, they have refused to take any responsibility, offering only a touch-up stick instead of addressing the damage properly. No pre-service condition report, no photos, and no evidence provided—just a denial based on the timing of my report.

The attitude when raising a genuine concern was also poor, with an argumentative tone and raised voices, which is not what you expect from a main dealer.

Based on this experience, I would strongly advise others to consider alternative dealerships.

I will be escalating this further and will be using another dealership going forward.

Had a fantastic experience but my car from here, Dave the sales guy was brilliant , really helpful and nothing was no trouble for him. Would highly recommend

Purchased a van from WR Davies Prestatyn . Joe the sales rep was really helpful . From start to finish the whole process was hassle free . Highly recommend people to buy a vehicle from here .

I would just like to give a massive thanks to the parts team they went over and above helping me with a problem with daughters IQ2, brilliant customer service.
Thanks again.

I recently purchased a Peugeot 2008 from W R Davies in Prestatyn, I spoke with Jakub a credit to the Company, he guided me with my vehicle choices, answered all my questions, explained all options to buy and was available from start to finish. I would highly recommend W R Davies, Prestatyn, perfect 👌

I never leave negative reviews unless I think it’s absolutely necessary.

I booked my Wildtrak in for it’s yearly service & MOT in January after WR Davies pestered me via Text, the date it was booked in for was 25th February 2026 so they had 2 months to ensure they had a hire car available for me to use.

I travel 30 miles to get there and have no one to pick me up so I have to book a car with them, I got there at the time they gave 8.30am only to be told there was NO hire car available! Apparently they rang at 8am to tell me…however NOT one missed call on my mobile.

So not only do I have a farm of animals to tend before setting off, but I also run a business, so lots of things to juggle to ensure I get there for 8.30am, I stupidly rebooked for the following week (my fault should of taken it to chester Ford instead)

I then arrive at 8.30 yesterday 4th March, I can not find a single place to park, so end up just leaving it amongst the new cars, I then stand in a queue of 3 people including a dog which a staff member makes a big fuss of, while the other staff mill around doing absolutely Nothing for 20minutes!!

Eventually the only girl on the desk physically goes to ask for help, finally they take my keys and I can escape.

I get a call at 4.30pm to say can I keep the hire car overnight as they can’t complete the MOT due to a problem with equipment, however when I say no I need to pick up bedding (it’s a work vehicle I need it back) magically while I am on the phone they CAN complete the MOT??!!

I pick up the Wildtrak at 5.30pm it hasn’t been cleaned which they usually do every year, but whatever, no staff in sight just the manager who apologises for all the inconvenience blah blah blah, sorry we haven’t cleaned it just pop in for a free clean when passing, blah blah blah, oh and you need to check your tyres etc, when checking paperwork it says Nails in tyre ! So it’s booked in with DMH for new tyres.

Anyway, he gives me a discount, I don’t want a discount, I am not short of money, I am short of time and WR Davies are so Arrogant that they think giving you a few bob off your bill makes up for all their incompetence & wasting of peoples precious time.

I am now going to book my wildtrak in with Evan Halshaw to ensure my service and MOT have been done properly, I will NEVER EVER go to WR DAVIES again, they are an absolute disgrace and beyond unprofessional

I told the “Manager” in person that I was mad & very unhappy with their service and that I would never return.

The most disorganised and incompetent garage I’ve ever dealt with.

They booked our Qashqai in to have the multi media screen replaced as after just two years it was delaminating - so treated as a manufacturing fault and it had to be carried out here as it’s our nearest Nissan dealer.

The garage is a 74 mile round trip from home so I had to take half a day off work.

They made the booking for a specific day and specific time. I turned up on time (early) and handed over the keys and they told me it would be a quick job and to come back in an hour or they’d call me if any earlier. I went for a walk in the pouring rain…in Rhyl…

I returned just over an hour later and was abruptly told the job hadn’t been done as the part was not in and had never been and I’d have to come back another time.

Appaling service from start to finish. Refused to fix a problem that they agreed to put right on vehicle purchase was the first of an ongoing nightmare of service. The final straw was them refusing to honour a guarantee on their own repairs. Stay away, you have been warned.

Perfect customer service always goes the extra care for all disabled people which includes me.

I recently took my car to W R Davies Citroën in Prestatyn for a full service and MOT, and I was thoroughly impressed from start to finish. The team provided a professional, friendly, and efficient service, and the overall cost offered excellent value for money.

What stood out most was the detailed report I received afterwards, clearly outlining all work completed along with any advisories. This level of transparency and care is something that many service providers sadly no longer offer, and it made a real difference.

I’d especially like to recognise Kirsty from Customer Services, who was exceptional throughout. She kept me updated regularly on the progress of my vehicle, and her knowledge, helpfulness, and professionalism were truly first-class. She is a credit to the company and a perfect ambassador for the W R Davies team.

Thank you for the brilliant service. I’ll certainly be using W R Davies Prestatyn for all my car needs in the future.

There is a reason why they only give 1 month’s warranty, make sure you have somebody independent give the car a health check. They try to get you to buy an extra 12 months for £360, which I have done but now have been told that they can’t fit me in for four weeks. Not happy.

My Nissan Navara has been back and forth to WR Davies in Rhyl on a number of occasions. In March of this year it went in for repairs, and ended up at the garage for 3 weeks - with little to no communication from the garage. In September, I heard a whistling noise coming from the engine bay, and popped into my local independent just to have a look to see what it was, they reported that the engine had been badly put back together, with bolts missing, heat shields not attached, wiring loose and evidence of leakage due to soot buildup in the engine bay. I took it back to Rhyl and they agreed that the EGR pipe had been poorly installed and was leaking. They repaired this, however, shortly after another engine warning light came on the dash, and using a small scanner that I have, it was EGR flow rate, and thermoplunger issues. They repaired the thermoplungers, but said nothing of the EGR flow rate, as I drove off the garage, my truck was lumpy and hesitant, I went back around and spoke to an engineer who said it was just cold, and to come back if the EML came back on. This week now, the oil dilution error has returned, and to make matters worse, we've a family holiday booked in for the 27th, I was promised a call from their service manager this morning, he didn't call, I rang this morning to be told he'd call back in about 10 minutes - he never did. I chased again this afternoon to be told he'd call me back shortly. He hasn't rang me.

So I'm now stuck with a truck that won't accelerate, and a family holiday that I'm likely going to need to hire a car to go to.

I have just submitted an official complaint to Nissan in the UK, and will be taking my truck to a different Nissan garage in the hope that they can fix what Rhyl obviously can't fix.

The friendlinessn efficiency and knowledge of the various models. Esoecially Steve and Gary I was looking to change our car and had disscarded the Renault 5 because of some preconceieved ideas I had about the car. The car suited me in all other aspects and both Steve and Gary were able to assure me that my thoughts were unfounded.To say the least the car is fantastiic. and well suited to our needs.

WR Davis Llandudno Junction.

Lewis, thank you for your outstanding service and exceptional duty of care in the work you carried out on my vehicle. Your professionalism and attention to detail are truly appreciated.

I would like to thank Joe for his kindness and patience with me whilst I bought my new car. I am over the moon with my C3 Aircross and the experience of buying was made 5 star by Joe. I would recommend using WR Davies in Prestatyn ask for Joe he is knowledgeable without being pushy which I can’t bear, so thank you Joe.

W R Davies have serviced my Dacia Sandero Stepway from new. It has now done 102,000 miles with no trouble. Lewis on the Dacia service desk is outstanding, always professional, pleasant and goes out of his way to be helpful. This is true of the staff in the workshop too who work to perfection and give common sense advice. You are in very good hands with W R Davies Llandudno Junction.