Xootz Avis 

219
TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A brilliant experience. Ordered a ride on electric mini convertible for granddaughter. 10% off first order made this a real bargain on the Xootz site. It arrived only a couple of days after order stur... Voir plus

Noté 5 sur 5 étoiles

We bought a wild rider green tiger LED scooter for our son’s 5th birthday which unfortunately arrived slightly damaged. However the Xootz customer services were brilliant and we received a replacement... Voir plus

Noté 1 sur 5 étoiles

Ordered the item with plenty of time noting a delivery timeline of “within two days” on the website. Order still didn’t arrive four days later in time for my son’s birthday. When I asked for updat... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Avoid buying anything produced by these. Customer services are are a complete joke, bought a comet electric go cart which has a damage wheel asked if they did spares to replace only to be told no try... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

219 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

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3,6

Tous les avis

(219)

68 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

XOOTZ Venom go-kart, DON'T BUY IT

I bought the Venom go kart for my Grandson's birthday in April 25, from Curry's, on line. There delivery dates turned out to be unreliable. Xootz put me in touch with Wilton Bradley, Xootz despatch agents. WB were excellent, sorting delivery as required. What a shame to receive such a shoddy product. The problem being with the pedals slipping because the chain jumps over the Sprocket. The tensioner is inadequate to correct the problem. Their solution..diss-assemble it, pack it into its box, they'll sort a refund via Curry's. Based on the quality of their product, I doubt it would happen.
I would add,
1 the growth adjustment is by extra seat holes, giving about 56/60cms.
2 the wheels are moulded plastic, the tyres the same.
3 my 5 year old grandson has the seat at correct setting (min) to reach pedals, but bangs his knees on the steering wheel.
4 it came with a guarantee..🤣
My Opinion: Buy this product at your peril, my impression is they/Xootz know they are selling poor quality goods and make it difficult to return them.🤨

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Roller skates

Brought for our turning 6 year old , so smooth to use and great fit and quality. Highly recommend.

28 avril 2025
Noté 1 sur 5 étoiles

Item was damaged during transit will I…

Item was damaged during transit when I went to reorder the product I informed them I would need it in two days time. I was informed it could be shipped by express delivery but they could not guarantee delivery in two days for my little girls birthday. I thought this was extremely bad customer service. I ordered others off amazon which came next day!

25 avril 2025
Noté 1 sur 5 étoiles
Logo de Xootz

Réponse de Xootz

Good morning Harriet

I am sorry to hear that you have had an issue with your product.

If you would like to contact our customer service team, they may be able to assist you.

Kind regards
Bruce

Noté 5 sur 5 étoiles

Super Company, Fabulous Toy

This company was brilliant to deal with , the Bumper car arrived a couple of dad after he order was placed, the box was undamaged and clean. We decided to charge it before giving it to our 2 year old grandson for his birthday, and was surprised that it was almost fully charged on delivery. We were amazed how quickly he learnt to control it, he absolutely loved it. It’s now just favourite toy, and being partially sighted he loves the lights as well. As an added bonus we also got 10% first order discount which made it cheaper to buy than anywhere else.

28 février 2025
Noté 1 sur 5 étoiles

Was available on line yet had to chase…

Was available on line yet had to chase for delivery update and was told was lost in the post and they no longer had the item !!

12 février 2025
Logo de Xootz

Réponse de Xootz

We understand your frustration with the delivery experience. We are working hard towards providing accurate and timely updates on all orders in the future. I am sorry the item is now out of stock.

Kind Regards
Belinda

Noté 5 sur 5 étoiles

Ordered a trike for Grandsons 3rd…

Ordered a trike for Grandsons 3rd birthday and website easy to use and goods delivered within 2 days. Great service. Great looking trike, I’m sure he’s going to love it.

3 février 2025
Noté 4 sur 5 étoiles

Good

It arrived on time. Building wasnt too bad. Battery just needs to last bit longer. My son 9 and tall for age. He still fits in it

11 décembre 2024
Noté 1 sur 5 étoiles

Item went missing twice

Item went missing twice between evri and xootz , not sure who is too blame between the pair of them, still waiting on a promised refund , item originally ordered on the 15th of December

15 décembre 2024
Avis spontané
Logo de Xootz

Réponse de Xootz

Good morning

I think this may be the second review on the same issue, but to confirm, please will you provide me with the order information and I will investigate if it is a different order.

Thank you
Kind Regards
Belinda

Noté 1 sur 5 étoiles

Ride on electric car faulty

Ordered car as a gift for Christmas Day. Unfortunately, the car does not work after following all instructions and is faulty. Turns on and then turns off again. Raised a support case a number of days ago and no response from customer service. Appreciate it is a busy time, however called today and was asked to take a picture of me plugging in the car and wait for 7 hours and then take another picture. I was then advised it would take another 5-7 days to investigate the issue. I informed the customer service representative that I did not think the photos/videos I was being asked to upload would help them investigate the problem, however was told that is the process. I am now awaiting an escalation from another team, however still have no communication. A big disappointment for Christmas Day.

15 décembre 2024
Noté 1 sur 5 étoiles

AVOID!!!!!!

AVOID!!!!!!
Faulty go kart delivered. Sent photos and videos. Agent confirmed it was faulty and will send replacement parts (Saturday), today I am told there are no replacement parts and I have to send it back to be inspected - earliest collection Thursday - and they will not refund. So faulty item, my 7 year old has no Christmas present a week later and they won’t refund so I can buy a replacement elsewhere.

8 novembre 2024

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