Xootz Avis 

AVOID!!!!!!
Faulty go kart delivered. Sent photos and videos. Agent confirmed it was faulty and will send replacement parts (Saturday), today I am told there are no replacement parts and I have to send it back to be inspected - earliest collection Thursday - and they will not refund. So faulty item, my 7 year old has no Christmas present a week later and they won’t refund so I can buy a replacement elsewhere.

Absolutely terrible. I ordered an electric scooter for my son for Christmas but upon opening the box it came without a charger. As you can imagine very disappointing for my son because it’s quite useless without a charger. On the box it told me to contact Xootz directly for any problems even though I ordered it via the Smyths website. I emailed Xootz with no reply, but they have been closed for Christmas (fair enough). I then called them today as it was as their day of opening only to be told by a woman that clearly hates her job that there is nothing they can do because they don’t have chargers in stock and that I would have to contact Smyths. She then told me to buy one off Amazon. Why on earth should I have to buy a charger out of my own pocket when the scooter I purchased should come with the charger? outrageous to even ask me that in my opinion. I asked to speak to a manager to see it maybe they could help me a little more but the person I was speaking to refused to pass me onto someone stating that there were no managers available. The customer service I received today was very poor and would never order Xootz products again.

Fast delivery and amazing product

Great product dispatched very quickly for time of year

Christmas present

Brought for my son for Christmas. This is rather small. I'd say for age 5-6. My son just turned 8 and is too small. So will be going to charity rather sooner than expected.

Best price & very quick service. My 1st time shopping with Xootz but everything went smoothly. My only criticism was that the box wasn't in outer packaging so everyone could see what I'd bought & due to this the box for the item had also been squashed & creased . Not ideal for when you're buying a gift. Apart from that all was good & the recipient loved her item

Great product, good price and prompt delivery

Good experience. Order process was simple and arrived a few days later. Kept up to date by email. The go cart we ordered was fairly easy to build and my son absolutely loves it!

After my grandson got this for Christmas, my review is this, not enough gears on this also the wheels keep spinning when he pedals this due to the wheels being plastic and not rubber, a major fault in design in my opinion. My younger grandson had one with rubber wheels and it had a much better performance: so it’s disappointing to be fair. Grandson plays on it but the design could be made so much better.

AVOID ordered my son an electric go kart by this brand two days before Xmas a part is missing call them and advise I know they can’t get one to me but would they recommend anything to be told it’s out of stock with them look on Amazon no apologies or anything customer service appalling

Terrible service from start to finish and still not resolved now

Product never arrived

Placed an order for an electric go kart on the 15th December and received a tracking email with a reference which can’t be found. They have been investigating all week and won’t ship a replacement until they complete their “process”
Even then the replacement can’t be shipped next day.
I can buy another one on the website with next day delivery though?
Poor customer service when people obviously need these for Christmas Day.
Apparently they also have a back log of refund requests which isn’t surprising!

Update: Item got found on Friday and delivered on the Saturday.
I have assembled the item but one of the ends of the bolts sheared off during assembly which I have emailed separately about.

Absolutely DO NOT buy from this company. Paid for next day delivery and order was no where to be seen. Looking at a number of other reviews it looks like the same issue. They say order is lost or they need updates from EVRI but it doesn’t look like EVRI have even received the order. Not sure why they are taking money and giving the option of next day delivery when there is no intention to deliver. Disgraceful, especially when these are for Christmas presents and leaving people out of pocket.

I recently purchased a Venom go kart for my five year old grandson from Amazon,to my disappointment there were no wheel nuts in the box. Unfortunately Amazons policy is not to supply parts missing but to return the order to them,as this was a Christmas present for my grandson that was not a option.Today I rang this company to see if they could help,extremely unhelpful customer service will never use again

Item as described and received within date

UPDATE AS OF MONDAY 16th. DECEMBER

Called again this morning, spoke with the same lady I did last week explained everything again and said I still hadn’t heard back from Evri or themselves with regards to where the item is. I have looked on their website and the go kart is now out of stock so cannot be issued a replacement. Explained this to the lady on the phone and requested a refund to be issued so that I can purchase one from somewhere else, I was told a refund is not possible at the moment as they need to hear back from Evri first with regards to where the parcel is? It’s clear that the parcel is lost because they’ve had it for 12 days now, their website states they’re not experiencing any delays with deliveries plus I have received other parcels via Evri from other companies in the last few days. So now I have to wait for my own money to be refunded when this is a Christmas present for my son! The customer service with this company is shocking to say the least.

I ordered a go kart for my son for Christmas 2nd December and received and email the following day to say it had been dispatched, the tracking by Evri stalled on the 6th stating due to bad weather but said it would be dispatched the next working day, I left it until Wednesday 11th and still no update on the tracking, I called customer service to be told that I had to leave it a while longer and keep eye on the tracking? I asked how much longer should I leave it to be told another week, I explained I didn’t think this was a good idea as that would mean the courier would’ve had the package for 16 days by this point and I would assume that the item had been lost? I also explained that it was for a Christmas present and would be cutting it a bit fine, the lady then stated that she didn’t think I would get it in time for Christmas now anyway? I explained I had ordered it on the 1st with a 2-3 day delivery and that the website still clearly states any orders placed before the 18th December are guaranteed Christmas delivery? The lady on the phone wasn’t helpful at all and just told me I would have to wait for the tracking to change? It still states the same thing and nobody seems to want to help? It is obviously lost so the company should be issuing a new item and then claiming the loss through Evri not expecting me the customer to just hang about and wait, especially as they are “guaranteeing” Christmas delivery! I am going to call again on Monday morning but so far I’m not impressed with their customer service at all

Arrived quickly and is a great toy my granddaughter will love this at Christmas

I ordered a go kart for my son for a santa present on 1st December. It still hasn't been delivered. The courier tracking hasn't updated since 7th Dec when item was meant to be delivered.
I have contacted xootz repeatedly regarding this and the courier company and keep getting fobbed off and getting no help from either.
I have worked hard to pay for this item for my sons Christmas present and things are very tight. The stress this has caused is horrendous that my son will be left with no present for christmas due this companies lack of empathy and help. Please sort this today as I have repeatedly made contact with both yourselves and courier and getting no answers at all. Please don't ruin my sons Christmas and please refrain from adding extra stress to your customers what already is a stressful time of year for many. Please up your customer services game. Either refund today if parcel lost so I can buy another one in time for Christmas or get it delivered today please.
I have responded to your request!!

Excellent service I haven’t opened it yet as it’s a present