A brilliant experience. Ordered a ride on electric mini convertible for granddaughter. 10% off first order made this a real bargain on the Xootz site. It arrived only a couple of days after order stur... Voir plus
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Arrived on time and as described. My 7 year old granddaughter likes them as a size larger than her previous pair but finds them to be quite heavy.
Avoid buying anything produced by these. Customer services are are a complete joke, bought a comet electric go cart which has a damage wheel asked if they did spares to replace only to be told no try... Voir plus
L'entreprise a répondu
Ordered the item with plenty of time noting a delivery timeline of “within two days” on the website. Order still didn’t arrive four days later in time for my son’s birthday. When I asked for updat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.
Coordonnées de contact
Royaume-Uni
- hello@xootz.co.uk
- www.xootz.co.uk
3,6
Moyen
220 avis
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Not a happy customer
Item arrived quickly, however wasn't happy with the scooter size so requested a refund only to find out I had to pay for returning the item. Obviously not the cheapest postage considering the size and weight. The website could/should be more transparant about the customer having to pay to return. Not happy with this at all and will not purchase from you again in the future.
15 novembre 2024
Réponse de Xootz
Good morning
Thank you for your review.
The returns policy is on our website and lists unwanted items, I know we do not order items with the intention to return, which is why you may have missed the returns policy on our website.
Kind Regards
Belinda
Grandson present
Very happy with my purchase for my grandsons Christmas present,he will be over the moon.
Very fast delivery.
29 novembre 2024
Parcel was delivered to a completely…
Parcel was delivered to a completely different address, it’s been lost. I have contacted customer services, no response after 3 days.
29 novembre 2024
Very fast delivery
Very fast delivery
Nit opened the box yet
As its for my grandson for Christmas
14 novembre 2024
My purchase still hasn’t arrived so I…
My purchase still hasn’t arrived so I am very disappointed with your service considering how much it cost!!!!!!
28 novembre 2024
Réponse de Xootz
Good day
Thank you for your review.
I see my colleague has been in contact regarding your case, I am really sorry the courier has let us down on this occasion. You feedback is noted and appreciated.
Kind regards
Belinda
Excellent service
Easy ordering experience, good value, quick and free delivery. Excellent service.
28 novembre 2024
Go kart order lost in transit then cancelled
Go kart order lost in transit , Evri found it but continued to return back to sender. Customer services could not divert it back to me.
Customer services ordered a replacement, no offer of express delivery despite it being a birthday gift, 20 mins later received an email to say it was out of stock and they would process a refund. 3 days on still have no received the refund. Will never use them again. Communication awful, I had to keep ringing them, automated emails back.
26 novembre 2024
Great experience thanks
25 novembre 2024
Total waste of time…
Received several emails saying my item has been dispatched. Checked the tracking and it said that courier company Evri were still waiting for the package. I rang up and they gave me a refund for the item which will take 5 days to come through, they can’t send me out the item and I won’t receive the refund till after my sons birthday. What a total waste of time! So upset that I didn’t receive my item or a replacement
23 novembre 2024
Réponse de Xootz
Good morning
Thank you for your review.
I am so sorry the item was lost in transit, and we have no stock to replace.
I can understand the frustration and disappointment caused by this.
Kind regards
Belinda
Great pogo stick
Quality logo stick and very quick delivery. Sturdy pogo stick and easy to use for my 7 year old.
21 novembre 2024
Good price fast delivery
16 novembre 2024
Quick response
Quick response and delivery item as described loved by the granddaughter
12 novembre 2024
Great price and speedy delivery
Great price and speedy delivery - perfect Christmas gift for our granddaughter.
15 novembre 2024
Good Transaction
14 novembre 2024
Will use again.
Ordering was simple and the information on progress was well received. Delivery was quicker than expected and arrived in good packaging. Thanks to all involved.
9 novembre 2024
Recommended
Great communication and a speedy delivery. Quality product very pleased.
5 novembre 2024
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