my caravan had some damage to the offside panel at the front dent and scratches had to have filled re-sprayed and all new decals on the offside its as if you can not see the damage and you can not s... Voir plus
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Lisez les avis des autres
A huge thank you to Toni in the Leisure Shop and Pete in the Awning Department. You both helped us tremendously with our purchases and advice. It was a very difficult day for us both and your kin... Voir plus
My dealings with Grant Lees were first rate. He is experienced, courteous, helpful, knowledgeable and guided me smoothly through the process of selling my Motorhome. At all times he was efficient and... Voir plus
L'entreprise a répondu
Don't waste your time and money ordering online accessories from these. My order was cancelled next day, despite the website saying the item was in stock. I was sent no notification of this, I had to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Yorkshire Caravans & Motorhomes is the UK’s oldest and largest independent retailer of Caravans, Motorhomes, Awnings & Leisure accessories.
Coordonnées de contact
Yorkshire Caravans & Motorhomes Ltd, Doncaster Road, , DN10 6DG, Yorkshire, Royaume-Uni
- 01302710366
- info@yorkshirecaravans.com
- www.yorkshirecaravans.com
4,5
Excellent
583 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Everyone was knowledgeable
Everyone was knowledgeable, courteous and helpful, staff willing to help with everything, a special shoutout to Andy for his support!!
8 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Jackie,
Thank you for your kind review.
We’re really pleased to hear the team were knowledgeable, courteous and helpful throughout your visit. Andy will especially appreciate the shoutout for his support.
Thanks again for your feedback.
— Yorkshire Caravans
Debbie was very kind and nice
Debbie was very kind and nice, she even gave us a drink, whilst she was giving us a price for our caravan. From Albie age 7
8 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Bevan,
Thank you for your great feedback.
We’re pleased to hear Amanda was able to help with her product knowledge and even point you in the direction of a discount. She’ll really appreciate the mention.
Thanks again for your support.
— Yorkshire Caravans
Helpful
Amanda the sales assistant we were talking to was really knowledgeable about all the products, even advised us on how to get discount on the things we bought!
7 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Bridget,
Thank you for your kind review.
We’re glad to hear Amanda was able to help with her product knowledge and even point you towards a saving on your purchase. She’ll really appreciate the mention.
— Yorkshire Caravans
Both Amanda and Ellie were very helpful…
Both Amanda and Ellie were very helpful today in the accessories shop. They helped us choose the right towing mirrors for our vehicle and even suggested trying the brackets on our vehicle to ensure they were a good fit.
7 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Jacqueline,
Thank you for your great review.
We’re pleased to hear Amanda and Ellie were able to help you choose the right towing mirrors and ensure they were a good fit for your vehicle. They’ll really appreciate the mention.
Thanks again for your feedback.
— Yorkshire Caravans
Attentive, Responsive and fair
Pete was extraordinary in his attention to me as a customer. He always went the extra mile to overcome any obstacle in the way of a sale and was extremely responsive to any questions I raised.
7 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Raymond,
Thank you for your fantastic review.
We’re really pleased to hear Pete looked after you so well and went the extra mile to help throughout the process. He’ll be delighted to know his support and responsiveness made such a positive impression.
We truly appreciate your feedback.
Excellent Service at Yorkshire Caravans
We picked up our touring caravan today - we needed to purchase numerous items from the leisure shop. We were well looked after by Amanda and Toni who were very helpful, knowledgeable and friendly, and nothing was too much trouble.
Dave in awnings also gave excellent service and advice.
He was very friendly and again nothing was too much trouble.
Throughout the whole buying and selling process we were guided by Andy Melvin. He worked hard to direct us to making good decisions- a very friendly and attentive manner throughout.
We were very happy with the whole process and thoroughly recommend the team that helped us buy our new caravan.
6 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Rosalind,
Thank you for your wonderful review.
We’re grateful to hear you had a positive experience collecting your caravan. Amanda and Toni will be pleased to know their help in the leisure shop was appreciated, and we’ll also pass on your kind words to Dave in the awnings department.
It’s great to hear Andy guided you through the whole process and helped make the experience a smooth and enjoyable one.
Thank you for the recommendation - we wish you many happy trips in your new caravan.
— Yorkshire Caravans
The awning sales ,service was…
The awning sales ,service was exceptional ,first class, gent called David chambers went above and beyond if van sales was half as efficient and attentive would be amazing sales was very disappointing .
6 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Michael,
Thank you for taking the time to share your feedback.
We’re really pleased to hear you received exceptional service from David in the awnings department and that he went above and beyond to help you - we’ll be sure to pass on your kind comments to him.
We’re sorry to hear that your experience with van sales didn’t meet the same standard. Your feedback has been noted, as we always aim to provide the same level of service across every department.
Thank you again for your comments.
— Yorkshire Caravans
Ordered a control panel fascia for a…
Ordered a control panel fascia for a swift caravan.
Arrived before it was scheduled to and satisfied our requirement perfectly. Thank you Si, most helpful.
24 février 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Steven,
Thank you for the great review.
We’re pleased to hear the control panel fascia arrived ahead of schedule and was exactly what you needed. Si will really appreciate the mention.
Thanks again for your support.
— Yorkshire Caravans
Terrible company - AVOID LIKE THE PLAGUE
Terrible company! AVOID LIKE THE PLAGUE!
We purchased an incredibly expensive caravan from this company and very quickly realised that they tell lie after lie in order to sell you something and the deny all knowledge of said lies. If you are considering buying from here then please get everything in writing from them. Even then, I don’t think they would care if you raised issues with them. We were continually told that there was no Sales Manager and they were short staffed when we tried to raise our issues. All of the communication we have had with them since our purchase has come across like they couldn’t care less because they had the money in the bank. Half of the time we had no response and after chasing we were faced with rude and disrespectful conversations and emails. They refused us our legal statutory rights and if we had more energy we would have fought them. We are taking this as lesson learned and will never spend a penny more with them. We will also make sure we try to save other people facing what we did. Please read all of the other 1 star reviews as there is a most definitely a pattern with this business. The 5 star reviews appear to be mostly from people using the shop and not buying caravans/motorhomes they then has an issue with.
EDIT - in response to the below… more lies! But it does seem that this response has been completed by someone different to who we have dealt with at Yorkshire Caravans. This person does seem to care about customer service unlike the people that we dealt with. We did not WANT to have a bad experience, we have never complained before but felt that the service we received warranted us to leave this review. We are telling the truth, I just hope that everyone who reads this review purchases anything from Yorkshire Caravans with extreme caution. There is a definite theme with the 1 star reviews on this site that cannot be argued with.
2nd Edit
After leaving this review we were contracted by a lovely lady who has arranged for a small refund to cover the cost of fixing the issues ourselves in return for amending the review. This is why the review has gone from 1 star to 2 stars.
29 janvier 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Thank you for sharing your feedback.
We are sorry to read how strongly you feel about your experience. As this review relates to the same caravan purchase referenced in another review from your partner, we have already provided a detailed response addressing the concerns raised regarding that transaction.
Following the issues raised after collection, we carried out an internal review and spoke with the team involved so we could fully understand the situation. We would like to clarify that the caravan was advertised with the information available to us at the time and it was not listed as having a full service history.
Prior to collection the caravan also underwent a full Pre-Delivery Inspection (PDI), which follows the same checks and procedures as a habitation service but is carried out as part of the preparation process before handover.
When concerns were later raised regarding a roof leak, we did offer for the caravan to be returned to us so that our workshop team could inspect and repair the issue. Unfortunately this offer was declined and we were therefore unable to investigate and resolve the matter ourselves.
We also confirmed that a replacement key had been ordered directly from the manufacturer and advised of the lead time involved. As previously mentioned, we remain happy to reimburse the cost of the alternative key that was purchased independently.
We take customer feedback seriously and it is never our intention for any customer to feel unsupported after a purchase. Our team remains willing to assist with any outstanding concerns should you wish to contact us directly so that we can work towards a resolution.
— Yorkshire Caravans & Motorhomes
OK UNTIL THINGS ARENT OK - updated
My wife and I visited Yorkshire Caravans on 4th January 2026 with a view to looking at what might suit us for our next caravan. After being on site almost 4 hours deliberating, we decided to purchase a 2020 Coachman 875 Laser Xcel and it was one of the dearest used caravans on the pitch. Our salesman was Paul who was very informative and seemingly honest with his appraisal of the caravan and specifically its former keepers and service history. - It turns out he would have said absolutely anything to get a sale.
Between the purchase agreement and collection I started to notice some irregularities in the information coming from my contact with Paul. It was sold as a one owner van but then he told me the reason the factory issue wheel locks were missing was because the previous owner didnt receive them. When I reminded Paul he'd told us it was one owner so It would be reasonable to expect that 1 owner did have everything from new he didnt have an answer apart from 'if I told you that it will be true and he'd look into it'.
When we went to collect the caravan the handover was rough. The battery hadn't been replaced as agreed, the caravan had no history available or even an owners manual etc and no second key! I had a direct conversation with Paul regarding our conversations at the point of sale and our reasonable expectations and he was insistent on sorting the issues out for us. He offered an apology and shook my hand as a confirmation and gesture of liability to resolve the missing items.
Retrospectively it would seem we shouldn't have taken the caravan because the moment the wheels rolled out the gate the game changed. Yorkshire Caravans have delayed, diverted and denied every aspect of our complaint.
On top of all of this the caravan was basically a colander and I would have expected they'd want to get the caravan back in and under cover asap to protect our investment and their reputation but unfortunately not. due to all the delays and denial I lost confidence in them so as an engineer of over 25 years resolved the leaking roof myself.
Following multiple written complaints and escalations we have got nowhere. No acknowledgment, no apology, nothing.
My final email to them was a cancellation of all complaints due to literally getting nowhere and I cannot give the time or effort to a losing battle. Even though i have no doubt that legally we are right and just in our complaint. Yorkshire Caravans failed to reply.
I am absolutely disgusted in them.
EDIT AFTER RESPONSE:
Courtney got in touch with me directly after my Trustpilot review went live. She was absolutely fantastic and seems to genuinely care about her role, the business and the customer. After a few emails she organised to refund me the costs I’d incurred for missing keys, the leaking shower mixer and the missing carpets. I cannot complain about her handling of the situation and whilst we haven’t been fully compensated for the caravan not having any history I am now satisfied that a gesture of goodwill has been made. Thank you.
25 février 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Thank you for taking the time to share your feedback.
We are very sorry to read how disappointed you feel about your experience, as this is certainly not the outcome we want for any of our customers.
After receiving your concerns we carried out an internal review and spoke with the team involved so we could better understand the situation.
Regarding the service history, the caravan was not advertised as having a full service history and this was not referenced in the original listing. As with many used caravans, we present the information available to us as accurately as possible at the time of sale.
In terms of the inspection prior to collection, the caravan did undergo a full Pre-Delivery Inspection (PDI). This follows the same process and checks as a habitation service, however it is referred to as a PDI when completed as part of the preparation process before a vehicle is handed over to a new customer.
With regard to the roof leak you mentioned, we did offer for the caravan to be returned to us so that our workshop team could inspect and repair the issue. Unfortunately this offer was declined, so we did not have the opportunity to investigate and resolve the matter ourselves.
We also confirmed that a replacement key had been ordered directly from the manufacturer to ensure the correct and genuine part was supplied. As explained at the time, these can take several weeks to arrive. We understand you chose to purchase an alternative key in the meantime and we would be happy to reimburse this cost.
Finally, the carpet concern mentioned in your review had not previously been raised with us. Had we been made aware, we would have been more than willing to arrange replacements or resolve this for you.
We genuinely regret that you feel this way about your experience and we would still welcome the opportunity to resolve the remaining points with you.
— Yorkshire Caravans & Motorhomes
Coachman 575 vip purchase
Excellent service from Yorkshire caravans on the purchase of our coachman vip 575 from start to finish ,Big shout out to Debbie who gave us a good trade in price on our swift 4sb, everything ran smoothly and another shout out to Sarah for the handover looking forward to many more trips aways in our new Coachman
3 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi there,
Thank you for your 5* review!
We’re so pleased to hear everything went smoothly with your Coachman VIP 575 purchase. Debbie will be delighted with the shout out, and we’ll be sure to pass on your kind words to Sarah for the handover too.
Wishing you many wonderful trips in your new Coachman!
— Yorkshire Caravans
Good communication even though there…
Good communication even though there was a slight delay at hand over.
Liam explained everything well and there were no surprises.
4 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Julie,
Thank you for your kind review.
We appreciate your patience with the slight delay at handover and are pleased to hear Liam kept you well informed and explained everything clearly.
Thanks again for your feedback.
— Yorkshire Caravans
Excellent service from the awnings team …
Excellent service from Dave and the awnings team at the NEC show. Opportunity to look at the full range of available awnings, ask as many questions as we needed and compare to others available at the show
No hidden costs or extras , a good promotional offer at the show with one follow up call the following week to confirm the order and then next day delivery
Great to deal with such a knowledgeable and helpful team
18 février 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Stephen,
Thank you for your lovely review.
We’re really pleased that you had such a positive experience with Dave and the awnings team at the NEC show. Having the chance to explore the full range, ask questions and compare options is exactly what we aim to provide, so it’s great to know it helped with your decision.
We really appreciate your kind comments about the team’s knowledge and service, and we hope you enjoy using your new awning.
— Yorkshire Caravans
A sales person who wasn’t pushy
A sales person who wasn’t pushy, who stood back listened to our needs and went the extra mile to help dig out the caravan we went to look at even though it wasn’t on the parking lot.
Good free parking. A cafe to sit and discuss our own thoughts
28 février 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Darren,
Thank you for your great feedback.
We’re really pleased you valued the no-pressure approach and the extra effort to bring the caravan round for you. That’s exactly how we want the buying experience to feel.
Glad the parking and café gave you space to talk things through as well.
— The Yorkshire Caravans Team
Motorhome Purchase.
Grant was excellent with his communication and explanations. Everything came together as initially agreed with dates and times. Even collected from the train station when we took home the motorhome. Dave did a very knowledgeable handover covering all the essentials. We had an excellent buying experience.
2 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Mrs & Mr Harris,
Thank you for your fantastic review!
We’re so happy to hear everything came together as planned and that Grant’s communication kept the process clear and straightforward. I’m sure he’ll also be glad the station collection helped make the day that bit easier.
It’s great to know Dave’s handover gave you all the knowledge you needed to set off with confidence.
Thank you again for your kind words - we hope you have many amazing adventures in your motorhome. 🚐
— The Yorkshire Caravans Team
Excellent customer service as always…
Excellent customer service as always thank you very much
2 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Mr Tomlinson,
Thank you so much for your support and for taking the time to leave a review.
It’s great to hear you’ve once again received excellent customer service!
We really appreciate it and look forward to seeing you again soon.
— Yorkshire Caravans
Stock availability
Matt was really helpful keeping an eye out for my requests.Keeps me well informed
1 mars 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Martin,
Thank you for your great feedback.
We’re happy to hear Matt has been so helpful keeping an eye on stock for you and keeping you updated along the way. He’ll really appreciate the mention.
Thanks again for your support.
— Yorkshire Caravans
Isabella X-Tension Awning
With the help of Dave and his colleagues in the awnings department bought an Isabella X-Tension for our VW California. Really appreciated the balanced and helpful advice and the promise of ongoing support in the future. Thanks so much
28 février 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Joanne,
Thank you for your fantastic review.
We’re pleased Dave and the awnings team were able to help you choose your Isabella X-Tension and provide balanced, helpful advice. It’s great to hear you felt supported - both during your purchase and for the future!
We hope you enjoy using it with your VW California and look forward to seeing you again.
— The Yorkshire Caravans Team
Emma Maud kept chasing Coachman on our…
Emma Maud kept chasing Coachman on our behalf to get the parts required to fix the pull out drawer on our new caravan.
She is really lovely and was worried we would think it was her fault and not coachman’s.
26 février 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Jane,
Thank you for taking the time to share your experience.
It's great to hear that Emma kept pushing on your behalf to get the parts needed - she’s incredibly dedicated to looking after our customers. She’ll really appreciate your understanding as well; as you mentioned, delays like that are outside of our control, but she’ll always do everything she can to keep things moving.
Thank you again for your kind words.
— Yorkshire Caravans
Excellent service throughout for my…
Excellent service throughout for my first caravan purchase. Andy was so friendly, helping us decide on which caravan was right for us without pushing for a sale. He took the time to answer our many questions and made the sales process an enjoyable one. On collecting Andy meet us and introduced Richard who took us through the hand over he explained everything to us in detail and gave us some handy tips for first time caravers. Both Andy and Richard made our experience and outstanding one. Thank you
17 février 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi there,
Thank you for your wonderful 5-star review.
We’re pleased your first caravan purchase was such a positive experience. Andy will be really happy to know his friendly, no-pressure approach helped you choose the right caravan, and that he made the process enjoyable for you.
It’s also great to hear Richard’s detailed handover and first-time tips gave you confidence as you set off on your new adventures.
Thank you again for your kind words - we wish you many happy trips ahead!
— The Yorkshire Caravans Team
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