Yorkshire Caravans & Motorhomes Avis 

582
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

my caravan had some damage to the offside panel at the front dent and scratches had to have filled re-sprayed and all new decals on the offside its as if you can not see the damage and you can not s... Voir plus

Noté 1 sur 5 étoiles

Don't waste your time and money ordering online accessories from these. My order was cancelled next day, despite the website saying the item was in stock. I was sent no notification of this, I had to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My dealings with Grant Lees were first rate. He is experienced, courteous, helpful, knowledgeable and guided me smoothly through the process of selling my Motorhome. At all times he was efficient and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Spoke to Dave in the awning department, and he couldn't be more helpful in sorting us out with our extra awning stuff . Really recommend going here as they are so helpful .

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire de camping-cars

Écrit par l'entreprise

Yorkshire Caravans & Motorhomes is the UK’s oldest and largest independent retailer of Caravans, Motorhomes, Awnings & Leisure accessories.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

582 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,5

Tous les avis

(582)

398 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing service

Paul helped me choose a caravan to fit my monthly budget and got me a van for 21k 4 grand cheaper than anywhere else excellent service all round thankyou so much

14 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Edward,

Thank you for your fantastic review!

We’re so pleased Paul was able to help you find the right caravan to suit your budget and provide such great service throughout. He’ll really appreciate your kind words.

Thank you again for your support.

— Yorkshire Caravans

Noté 5 sur 5 étoiles

Dominic went over and above to help me…

Dominic went over and above to help me when i was having an issue with my tow bar . I can’t praise him enough . A real credit to your company !

19 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Alison,

Thank you for your kind review.

We’re really pleased to hear Dominic went above and beyond to help with your tow bar issue. He’ll truly appreciate your comments - he’s a real asset to the team.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Bad Service

"I have been trying to reach Managing Director Chris Brown regarding a £19,000 Bailey Phoenix claim with a recurring bed failure. My emails are bouncing and Aftersales says they 'don't handle refunds.' This is a formal rejection under the Consumer Rights Act. Please provide a working email address for legal service .Update, it is now 13.4.26 and still waiting for parts to come in to repair the beds. Been told by Bailey in to them on 28.4.26 then they have to ship them to Yorkshire Caravans. Been emailed tonight by Charles Proctor of Yorkshire Caravans saying I cannot reject the van because it’s still fit for use when my wife’s bed has totally gone through and all the hinge screws have smashed away. Also we now have two windows failed, sent pics but told by Raychel Burnett need more. Beware !!!!.Update 15.4.26 Still no sign of the parts, all gone quiet at Yorkshire Caravans had to send a rejection letter today. The stress this company has caused me and my wife is unbelievable. Update on my Google review they have said they have done a temporary repair to keep me going. I am now going to get photos to prove they haven’t touched my caravan. Would like to see a single email showing they offered or I tuck the van back to them. This is how they do business. Please check my Google review tomorrow for photos. Please note I am not on here to cause damage to this company they have plenty of good reviews but my personal involvement with them has been shocking except the hand over lady was fantastic .Update 17.4.26 formal rejection letter delivered and signed for 9.30am. UPDATE: Following the issues we had with our 2024 caravan, Yorkshire Caravans has now stepped in and resolved the matter completely. They have honored a full buyback . While the initial situation was difficult, I am very pleased with how professionally Peter and Charles handled the final resolution. They did the right thing by us, and we appreciate the fair outcome."

19 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Nigel,

Thank you for your review.

We are sorry to read of your frustration. Our Aftersales team is aware of the matter and has discussed the issues raised with you. However, as different departments have separate responsibilities and internal processes, Aftersales is not able to deal directly with refund or rejection decisions.

In order for us to fully review the situation and understand all of the details relating to your claim, we would ask that you please contact our Sales Manager, Charles Proctor, directly at charles.proctor@yorkshirecaravans.com. Once he has the full information, he will be able to review the matter and respond accordingly.

Thank you.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff

19 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Carl,

Thank you for your kind review.

We’re pleased to hear you found the team friendly and knowledgeable. We really appreciate your support.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Great service would highly recommend

1 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Ian,

Thank you for your review. We really appreciate your recommendation and are happy to hear you received great service from the team.

We hope to see you again in the future.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Scott is a pleasure to deal with.

We went to buy a caravan and Scott found us something that was better than we could have hoped for. No pressure, just listening to what we wanted. Great experience. Highly recommend

18 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Giles,

Thank you for your lovely review.

We’re so pleased Scott was able to find the right caravan for you and make the whole experience relaxed and enjoyable. He’ll really appreciate your recommendation.

— Yorkshire Caravans

Noté 5 sur 5 étoiles

Service with a smile

I was served by a lady called kim .she was very helpful and friendly .she looked after me with the discount booklet and helped me with my purchase.

17 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Kieran,

Thank you for your lovely review.

We’re pleased to hear Kim looked after you so well and made your visit a friendly and helpful one. She’ll really appreciate your kind words.

Thanks again for your support.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Debbie who we dealt with with our…

Debbie who we dealt with with our caravan sale was a lovely person extremely knowledgeable and very helpful . Took us through the process smoothly . Very supportive. Also Amanda and Kim in the leisure shop on site where also extremely helpful knowledge and friendly . A very nice smooth lovely experience with Yorkshire caravans & motor homes. Would highly recommend thank you from Mr & Mrs Baldy who bought a Coachman VIP 565 from Yorkshire caravans . Thank you very much to the above people mentioned . 👍

11 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Mr & Mrs Baldy,

Thank you for your wonderful review.

We’re really happy to hear Debbie made your caravan purchase smooth and supportive from start to finish - she’ll be delighted with your kind words. We’ll also pass on your thanks to Amanda and Kim in the leisure shop.

Congratulations on your Coachman VIP 565, and thank you for your recommendation. Wishing you many happy trips ahead! 👍

— Yorkshire Caravans

Noté 5 sur 5 étoiles

Pete was very helpful and nolagble went…

Pete was very helpful and nolagble went the extra mile to help us out would highly recommend him to our family and friends

16 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Mark,

Thank you for your great review!

We're really happy to hear that Pete was so helpful and went the extra mile for you. He’ll really appreciate your recommendation to family and friends.

- Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

10/10 for James at Yorkshire caravans and motorhomes

I first came across Yorkshire Caravans and Motorhomes on TikTok while scrolling for caravan finds. I originally rang about a caravan I’d seen advertised, but it had unfortunately already sold.

While looking further, I noticed they stocked awnings. We’ve been searching for one for months and had visited a few camping shops, but the customer service elsewhere left us quite underwhelmed.

Today completely changed that. James was fantastic he talked us through everything, gave us plenty of options and patiently answered all my questions. I even told him when he first approached that I wasn’t there to buy… yet we left with an Isabella awning!

The shop is really well stocked and the customer service is the best we’ve experienced in the caravan world. Definitely worth the visit and a big big thank you to James!

10/10 highly recommend! ⭐

15 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Samantha,

Thank you for such a fantastic review.

It’s great to hear you discovered us on TikTok and that your visit lived up to expectations. James will be delighted to know his advice and patience helped you find the right Isabella awning - even if you didn’t plan on buying one that day!

We really appreciate your kind comments about the shop and customer service, and your recommendation means a lot to the team.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Excellent service from Scott

Excellent service from Scott, good recommendation and wasn’t pushy. 10/10 would recommend Scott for your caravan needs

14 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Henry,

Thank you for your great review.

We’re pleased to hear Scott provided excellent service and helpful recommendations without any pressure. He’ll really appreciate the 10/10 and your recommendation.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Went to look for a new caravan 🚐…

Went to look for a new caravan 🚐 couldn't find one but Andy our guy sent us a video of one that had just come in,he knew exactly what we wanted. Flawless experience from start to finish ✨️
Thank you so much Andy

1 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Jacqueline,

Thank you for your fantastic review.

We’re happy to hear that Andy was able to find the right caravan for you and that the video helped you secure it as soon as it arrived. He’ll be delighted to know the experience felt flawless from start to finish.

Thank you again for your kind words and support. 🚐

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Superfast dispatch great item great…

Superfast dispatch great item great price & very well packed great next day delivery by DPD will use again in the future.

9 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi David,

Thank you for your great review.

We’re so glad hear your order arrived quickly, well packed, and at a great price. It’s also great to know the delivery service met expectations.

We look forward to helping you again in the future.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

The warranty representative Emma went…

The warranty representative Emma went above and beyond to assist in putting our issues right.
Her constant and very regular communications were well received by us.

12 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi there,

Thank you for your kind review.

We’re so pleased to hear Emma was able to support you and keep you well informed while resolving the issues. She’ll really appreciate your feedback.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Emma Maud

Hi
I would like to take this opportunity to praise one of your Warranty team Emma Maud what a great Asset she is to your business very helpful and informative when dealing with the issues I have I am in a management role and welcome staff with open arms they don’t come very often but when they do I have learned to hold on tight and don’t let go regardless of the situation she is definitely a keeper
Again THANKS EMMA

11 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Andrew,

Thank you for taking the time to share such wonderful feedback.

We’re really pleased to hear how helpful and informative Emma has been while assisting you. She’s a valued member of the team and will truly appreciate your kind words.

We’ll be sure to pass your message on to her - thank you again for recognising her efforts.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

There was no pushy sales

There was no pushy sales, price was good and a pleasant and easy transaction

21 février 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Steve,

Thank you for your 5-star review.

We’re really pleased to hear you enjoyed the relaxed, no-pressure approach and that the whole process felt easy and straightforward.

We appreciate your feedback.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Lovely friendly staff

Lovely friendly staff, cant do enough to help you where ever you are in the store. Good quality products

9 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Julie,

Thank you for your kind review.

We’re really pleased to hear you found the team friendly and helpful throughout the store, and that you were happy with the quality of the products.

We appreciate your support.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

We have recently downsized our caravan…

We have recently downsized our caravan to fit our needs
So we needed a new awning to fit our new caravan.
We visited Yorkshire caravans awning section Dave helped by providing professional knowledge regarding all the different makes and models and supported us to choose a full awning to fit our caravan.
We appreciated the friendly approach and nothing was too much trouble,we would definitely recommend a visit
Thanks again to awning Dave
Dennis and libby

8 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Dennis and Libby,

Thank you for your lovely review.

We’re so pleased Dave was able to help you find the right awning for your new caravan. His knowledge and friendly approach are exactly what we aim for, so he’ll really appreciate your kind words.

Thank you for the recommendation, and we hope you enjoy many great trips with your new setup.

- Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Big thanks to Dom for going above and…

Big thanks to Dom for going above and beyond. He made sure that the wheel lock we wanted to purchase did fit before buying.
Also the 2 young women in accessories shop brilliant customer service.

9 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Mrs Ambler,

Thank you for your great review.

We're really happy that Dom went the extra mile to make sure the wheel lock was the right fit before you purchased! We’ll also pass on your kind comments to the team in the accessories shop - they’ll really appreciate it.

Thanks again for your feedback.

— Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Excellent Customer service,well looked…

Excellent Customer service,well looked after.

9 mars 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Mr Ambler,

Thank you for your kind review.

We’re really pleased to hear you felt well looked after and received excellent customer service. We truly appreciate your feedback.

— Yorkshire Caravans & Motorhomes

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