Yorkshire Caravans & Motorhomes Avis 

Lorraine was very helpful and so friendly. Answering all our questions. And the company was really nice. Big place plenty to look at. And a lovely Cafe. And a well stocked shop every thing you need for a great caravan experience. Would highly recommend 💜

EDIT -

At collection there was missing parts on the van, Salesman Peter had promised that these would be ordered up and we were to call Kirsty on the after sales desk to arrange them to be posted to us.

After multiple calls, no answer from the service desk, left voicemails for a call back and had not had any returned, no attempt to contact us either.

Sounds like these promises were made under false pretences.

Very disappointing, considering the items in question were pointed out at point of sale, followed up in an email and not done for collection.

From what was initially a positive experience, has now turned a little sour.

Also upon arriving home, we also noticed there was a ripped water pipe that was leaking, we did not notice this on handover, as they did not demonstrate the van well nor did they have any water in it. The handover specialist did not have clue what he was talking about and even managed to break the cooker top which we had to wait on getting repaired..

Van was also filthy inside, spent the best part of a week cleaning it when we got home.

Recently bought a new to us Motorhome from Yorkshire caravans, very pleased with the condition of the Motorhome on pick up, salesman Peter B was very attentive and helpful. Wouldn’t hesitate to recommend.

Many thanks

10/10 experience with Scott and the handover with Peter was very thorough overall experience was amazing 🤩 very happy with my 1st caravan🥳😀

We purchased a brand new Bailey campervan from Yorkshire Caravans in March 2026. Our experience has been similar to others who have posted 1 star reviews - helpful until they have your money, then ignore you and don't show any interest in helping with problems when they occur.
In our case, the van had an outstanding safety recall notice that they didn't tell us about, and they hadn't arranged the tracker to be fitted before pickup and didn't tell us. Our brand new van didn't even get us home and we needed recovery services twice before it had covered 150 miles. It has spent 2 1/2 weeks at a Ford Service Centre and the major faults have since returned.
Yorkshire Caravans have bounced us around departments, failed to return calls, told us we can't speak to a manager but must email instead, then don't reply to questions and have been discurteous if they do respond.
They have shown no concern that the expensive product they sold us is not fit for purpose. They tell us that the CEO Mr Goulden is kept informed of all complaints; we doubt this because any decent CEO would be expected to take a personal interest when there has been such a catastrophic failure of a product they have sold, and the failure of their staff to respond to this.

I am updating this review in response to Yorkshire Caravans' reply below.

Firstly, it's notable that for 3 1/2 weeks since we alerted you to the issues, you have consistently failed to respond to phone calls and emails, yet you do find the time to respond almost immediately when the concerns are more public.
I would have preferred to discuss these issues privately, but you have chosen to give responses which are at best inaccurate and sometimes untruthful.
In the interests of veracity:
1. The recall notice was Ford Field Service Action 25SE6. According to the Ford website, the S in the notification reference refers to 'safety' and this recall involves the potential for Hydrogen sulphide to enter the cab area. Whether minor or more serious, the issue we have raised with you was your failure to inform us, not that you didn't rectify it yourselves.
2. Aside from the problems with the base vehicle, we have notified you of various faults with the habitation area and had no response. These issues are your responsibility and should have been identified with basic checks. Additionally we have informed you that at least one Ford technician is of the opinion that the faults are as a result of the van conversion; you have told us you will not contact Ford as "they will not discuss the matter with us".
3. Whatever the reason for the Tracker not being fitted, you did not inform us and you offered no explanation until responding to our review. You also left us to make the rearrangements for the fitting; you did not respond to our queries regarding this.
4. You have stated that your Sales Manager has discussed matters with us. This is patently untrue. When we eventually managed to speak to someone at YC we were told that managers don't speak to customers on the phone and I had to put everything in email. There has been a brief email exchange which was largely unhelpful. He told us that the Head of Aftersales would respond to the email. We are still awaiting a reply 2 weeks later.
5. We called YC multiple times without them returning calls, as well as emailing. When we did manage to speak to someone, they kept saying we needed to speak to someone in another department. You refused to escalate our complaint. This is in complete contrast to your claim that you take complaints seriously. If Senior Management oversight exists as claimed, is is clearly ineffective.
6. You have arbitrary decided, without any discussion with us or Ford, that a vehicle that has now developed recurring faults 4 times in its' first 550 miles and has spent more time in the garage than out of it, is fit for purpose. It is marketed as a leisure vehicle with which you can "Explore Further". Apparently not further than 30 miles from the nearest Ford garage though! YC should not need reminding of their responsibilities under the Consumer Rights Act 2015 and a customer's right to reject a faulty product.

Great service and work for our warranty repair!

From the minute we arrived at Yorkshire caravans to look for our forever caravan we were happy with the service we received. We were never pestered when we arrived and were left to look at the caravans at our own leisure. When we’d made our decision our salesman Paul was brilliant, very informative and never at any stage pressured us into doing anything. From the day of purchase to the day of handover the communication was brilliant and on handover day Dave again was brilliant. He explained everything fully and we left feeling confident walking away with our new van.
James in the awning shop was also fantastic in his help when we went to purchase a new awning too.
Cannot fault Yorkshire caravans for their service and would definitely recommend them

This review is on aftersales service, see separate for sales
We recently bought a new Autograph from YC&M. On the first outing the bed would not drop correctly. We emailed them and Raychel in the warranty team picked it up and ensured that the matter was resolved to the point of sending an engineer, Alex, to us, an hour away within a few hours. Both were very helpful and knowledgeable so a big thank you as problem was resolved swiftly

Ordered my new alko hitch lock great value for money managed to get a slight discount fast shipping just when you need it.
Came with all the necessary fittings easy to fit plus alko tow bar with cover highly recommended 👌

They had a very good selection of awnings on display. Dave gave us all the information we needed. All staff were excellent and informative.
A very good coffee shop and cakes as well.

Pete Bond and Liam gave excellent service.

I love the wide range of products on sale. I always find with I need for my walking holidays

On purchasing a new campervan it was checked on three occasions that warranty cover could be provided by a local dealer. Of course we were assured, no problem at all. What was NOT explained was that this was at the discretion of a local dealer - who has of course declined to help. So a pretty much useless warranty - unless we want to undertake a 10 hour round trip for any fix. Plus apparently a minimum of a 12 week wait for Adria parts - so basically the warranty is not worth the paper it is written on. And Yorkshire Caravans could not care less. Terrible service and utterly unsympathetic.

Great product arrived quickly and excellent service ordered excalibur caravan wheel lock I will be ordering for future products thanks

Ray is a superstar got me the caravan I wanted at an incredible price and the finance rate is fantastic lowest I have ever paid

Amanda was very helpful and knowledgeable on my requirements for my first campervan trip- thank you

We had a lovely gentleman called Dave he was very professional and helped us in picking a awning for our caravan he explained about the material of each one and which was the best one to have if you are ever looking to buy a new awning I would definitely recommend going to Yorkshire caravans and motor homes and asking for Dave he also helped us carry the new awning to the car and wished a safe journey home.

Liam & Peter of the sales were great, had a bit of a self made issue the morning after picking my motorhome up with the water feeds, i spoke to Grant of the sales team who told me to bob through and some one from the aftercare team would sort for me! I bobbed through, Ben of the aftercare team came out, 30 seconds and job done!

Thank you so much to Paul! He went above and beyond again. Helped sort out a little issue we had with lights and nothing was a bother! Also like to thank Ray for letting me batter his head in over multiple messages and sorting out an amazing finance deal! Definitely recommend this duo to anyone who is in search of an amazing caravan!

Paul helped me choose a caravan to fit my monthly budget and got me a van for 21k 4 grand cheaper than anywhere else excellent service all round thankyou so much

Dominic went over and above to help me when i was having an issue with my tow bar . I can’t praise him enough . A real credit to your company !