Young Driver Avis 

7 470
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Hugh was the fire truck driving instructor for my 11 year old Nephew. A wonderfully calm, friendly and patient man who made the experience exactly what it should have been, fun and memorable.... Voir plus

Noté 5 sur 5 étoiles

Some of these types of experiences don't deliver and are often watered down but my 14yr old son was allowed to drive a proper car for a full 30 minutes as advertised and he was over the moon. No time... Voir plus

Noté 2 sur 5 étoiles

Top marks for booking, venue and vehicles. Unfortunately the instructor did not tailor the session to the learners needs as requested in writing at the time of booking. Very much a bums in seats and d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My 16 year daughter tried this driving experience and really enjoyed the 30 minute session . She's driven before at Barton Stacey, Winchester and now Eastleigh . Eastleigh is a smaller venue, but sti... Voir plus

À propos de l'entreprise

  1. École de conduite

Écrit par l'entreprise

Behind the wheel of a Suzuki Swift or similar vehicle, kids over 9-years-old can have their first taste of proper driving in a safe environment, on private land with a specially trained professional driving instructor and in a dual-controlled car. They’ll learn how to change gear, steer, manoeuvre, tackle junctions and so much more! Little ones aren’t forgotten, younger drivers aged 4-9 can also have fun and learn the basics of driving in our specially designed, and built by us, Firefly Sports electric supercars. We have 70+ venues across the UK, so you're likely to find a Young Driver venue conveniently located near you. With more than 1.4 million lessons delivered and 14 years of experience, we are the leading under 17 driving school in the world. Fun, safe and memorable are our main keywords and we’ll make sure those apply to your youngster’s lesson every single time they have a driving lesson with us.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

7 k avis

5 étoiles
4 étoiles
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1 étoile

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A répondu à 94 % de ses avis négatifs

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4,6

Tous les avis

(7 470)

494 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Don't buy a voucher!

Bought my son a voucher for his main Christmas present last year. Have struggled to find a date and location which was suitable. Thought the voucher was valid for a year but turns out it was only valid for 9 months so has run out. Accept this is my error but contacted the company to see if there was anything they could do, only to be told there isn't. Nearly £100 wasted and in their pockets for nothing!

Edit following response from company: the next dates (and only dates) available at my nearest centre are March 27th and May 2nd next year (it's currently early October). The equivalent voucher on the Virgin Experiences website is valid for 12 months so maybe buy with them instead as it gives you an extra 3 months!

28 août 2026
Avis spontané
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Réponse de Young Driver

Hi June,

Thank you for your review. We are sorry you feel disappointed, however, we would like to clarify a couple of points.

Young Driver has a large number of venues across the Country, with numerous dates available, including venues within your area. We, therefore, do not feel it is accurate to suggest that there were no suitable opportunities to use the voucher.

The voucher purchased was valid for 9 months, and the expiry date is clearly and prominently displayed on the physical voucher. This is not hidden from customers, and the validity period forms part of the voucher terms at the time of purchase.

We appreciate that you acknowledge allowing the voucher to expire was your error. Unfortunately, once a voucher has passed its expiry date, we are unable to redeem it, and we have to apply the same terms consistently to all customers.
We hope this clarifies our position.

Many thanks,

The Young Driver Team

Noté 1 sur 5 étoiles

Extremely disappointing service and total disorganization

A deeply frustrating experience from start to finish. I booked and paid for my son’s second driving lesson and received an initial confirmation email. I received a phone call/voicemail stating we would need to change the booking. I was already annoyed with their booking system, but replied to confirm we would take the earlier session.
Despite this, after driving 40 minutes to the venue, we were told my son wasn't even on the booking list! To make matters worse, we were told we had to hang around just in case someone didn't show up, with the warning that if the actual booked student arrived, we would be kicked off.
Driving 40 minutes only to witness my son's immense disappointment, followed by such unprofessional and dismissive customer service, is easily the most disappointing experience I’ve ever had. We won't be using this company again.

4 octobre 2026
Avis spontané
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Réponse de Young Driver

Hi Wanja,

Thank you for taking the time to provide feedback. We are sorry to hear how frustrating your experience was, particularly after travelling for around 40 minutes to the venue with your son.

We have looked into this for you, including checking the booking records and telephone history we have available. We can see that the original booking was made using a third-party voucher, and can confirm that we have a record of you booking a lesson for 6 September.

However, we cannot find any other booking, attempted booking, or amendment to a booking following this. I have also checked our telephone records and, other than the call relating to the booking made for 6 September, we cannot find any calls from you regarding a further booking, or a request to change the lesson time.

This means that, at present, we are unable to establish what happened or why you were advised that the booking had been changed. We appreciate that this does not explain your experience on the day, and we would very much like the opportunity to investigate this properly.

Could you kindly get in touch with us, providing any further information you may have regarding the telephone call you made/received, the date and time of the lesson you believed had been confirmed, and any confirmation email confirmation received. This will allow us to look into this further and establish exactly what happened.

We are sorry again for the disappointment caused to yourself and your son. We would appreciate the opportunity to investigate this fully for you.

Many thanks,

The Young Driver Team

Noté 4 sur 5 étoiles

Good idea

I bought my grandsons vouchers via Argos for young driver.
I tried to book online but it wouldn’t accept the vouchers. I called the reservations office and spoke to a very nice helpful lady who sorted it out and booked the two boys into Cambridge.
We arrived and checked in and was given a progress booklet.
At 2pm the instructors called their names took them to the cars explained the controls and they were off.
When the 30 minutes were up the instructors told us how they did. Both boys aged 15 and 13 enjoyed it.
The reason for 4 stars is I think it is very expensive £55 for 30 minutes in a cordoned off part of a car park. I thought it would have been a proper car drome that I used a long time ago with traffic lights zebra crossings etc on private land. Not driving up and down the aisles between car parking spaces with the odd reversing to park.
The main thing is both boys enjoyed themselves.

26 septembre 2026
Noté 5 sur 5 étoiles

Reassuring and energising experience for a 13 year old

Lovely, kind and respectful instructors: I was really impressed. It was all very well organised at Milton Park and Ride, Cambridge - and my son had an amazing time driving an actual car! A gift from his grandparents, he's already asking to go back again. The one hour session was the ideal length.

26 septembre 2026
Noté 5 sur 5 étoiles

My 14 yo son felt so comfortable

My 14 yo son felt so comfortable. I told them he was autistic when booking it and he takes things literally. So they worked perfectly with him . 30 minutes were perfect I thought he might have overwhelmed but he was so excited to book it again xxx amazing can't wait to come back

26 septembre 2026
Noté 5 sur 5 étoiles

Very well organised

Very well organised. Friendly and helpful staff and instructors. My grandson had a great time and is already asking when we can go again.

Highly recommended.

26 septembre 2026
Noté 1 sur 5 étoiles

Absolutely appalling

Absolutely appalling - paid and booked, had confirmation email and proof of payment. Admin error their end meant they didn’t have the booking and refused to help. Told us to call head office. Absolute jokers - will use the completion. AVOID * I have already emailed but Young Driver chose to prioritise replying to this rather than replying to my email*

27 septembre 2026
Avis spontané
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Réponse de Young Driver

Hello,

We're sorry to hear there was an issue with your booking.

Please give us a call on 0333 577 9010 or email us at info@youngdriver.com and we'll investigate this.

Many thanks,

The Young Driver Team

Noté 2 sur 5 étoiles

I had a falling out with young drivers…

I had a falling out with young drivers even though I used them with my son back in 2010 to 2012 which they denied which I have receipts and videos to prove.
Because my daughter started using them a couple of years ago and I found them unfriendly drivers not adapt to people with autism and when you ring up on the phone they're even worse and then when I left a review they made it sound like it was a my problem and not of them communication problem which I thought was pretty petty considering I wasn't naming anyone in general I was just saying that the service has gone downhill since I used them they said to me I didn't have as many lessons as I booked and I know I did because I have the videos of my children using their cars in Cribbs Causeway for a number of years I'm just glad that both of my children now are at the age where they are driving there own cars or having lessons with a professional company I personally wouldn't recommend young drivers just because of the poor customer service I've received not because of the general drivers because some of them are really nice there was only one that really insulted my child and made them cry on a lesson the rest of the drivers are quite nice it's just a shame that the customer service is poor best they have no empathy of sympathy because we communicate differently because of our autism

25 octobre 2025
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Réponse de Young Driver

Hi Tanya,

We are sorry to read your review and are disappointed that you remain unhappy with Young Driver following the concerns you raised with us previously.

We do, however, feel it is important to clarify that the matters referred to in your review were investigated and responded to directly with you at the time. This included reviewing the relevant booking history and the communication between yourself and our office team. We did not simply dismiss your concerns or suggest that the issues were solely your responsibility.

With regard to your comments about your previous experiences with Young Driver, our records were reviewed when this was raised with us. We appreciate that you may retain your own receipts and videos, but our response at the time was based on the booking information available within our records.

We are also sorry to hear that you felt your daughter’s individual experiences did not meet your expectations. We take any concerns regarding the treatment of young customers extremely seriously, and feedback about individual instructors is reviewed appropriately. We want every young person to feel comfortable, supported and encouraged during their experience with us.

It is important to us that customers are able to communicate their concerns with our team, and we absolutely recognise that customers may have different communication needs. We strive to treat everyone with patience, understanding and respect.

However, we must also be able to ensure that our own team members are treated respectfully. Following the communication that took place with our office team, we explained to you directly that we would no longer be able to accept future bookings from you. This was not a decision we took lightly and was communicated to you at the time.

As this was an individual customer matter that was dealt with directly with you several months ago, we do not believe it would be appropriate to discuss the specific details of the correspondence or telephone conversation publicly.

We are pleased that you have also acknowledged that you have had positive experiences with a number of our instructors. We are sorry that your overall experience with Young Driver did not meet your expectations, and we wish both of your children all the very best with their future driving.

Many thanks,

The Young Driver Team

Noté 5 sur 5 étoiles

Great Experience

Great Experience. Really easy to book. Finding the venue was easy. My daughter really enjoyed the whole experience and we will be booking more lessons soon.

20 septembre 2026
Avis spontané

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