Young Driver Avis 

7 471
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Hugh was the fire truck driving instructor for my 11 year old Nephew. A wonderfully calm, friendly and patient man who made the experience exactly what it should have been, fun and memorable.... Voir plus

Noté 5 sur 5 étoiles

Some of these types of experiences don't deliver and are often watered down but my 14yr old son was allowed to drive a proper car for a full 30 minutes as advertised and he was over the moon. No time... Voir plus

Noté 2 sur 5 étoiles

Top marks for booking, venue and vehicles. Unfortunately the instructor did not tailor the session to the learners needs as requested in writing at the time of booking. Very much a bums in seats and d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My 16 year daughter tried this driving experience and really enjoyed the 30 minute session . She's driven before at Barton Stacey, Winchester and now Eastleigh . Eastleigh is a smaller venue, but sti... Voir plus

À propos de l'entreprise

  1. École de conduite

Écrit par l'entreprise

Behind the wheel of a Suzuki Swift or similar vehicle, kids over 9-years-old can have their first taste of proper driving in a safe environment, on private land with a specially trained professional driving instructor and in a dual-controlled car. They’ll learn how to change gear, steer, manoeuvre, tackle junctions and so much more! Little ones aren’t forgotten, younger drivers aged 4-9 can also have fun and learn the basics of driving in our specially designed, and built by us, Firefly Sports electric supercars. We have 70+ venues across the UK, so you're likely to find a Young Driver venue conveniently located near you. With more than 1.4 million lessons delivered and 14 years of experience, we are the leading under 17 driving school in the world. Fun, safe and memorable are our main keywords and we’ll make sure those apply to your youngster’s lesson every single time they have a driving lesson with us.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

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A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(7 471)

496 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

My son had his first lesson and was…

My son had his first lesson and was driving the car in less than 5 minutes the staff are lovely my son is looking forward to more driving lessons
His driving teacher was Julie she was absolutely brilliant with my son
Will happily recommend to others

8 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Very Happy

I’ve booked quite a few lessons at different venues for both my children, one of which is SEN. The staff at check in have always been very efficient & helpful & the instructors have been very good, given informative feedback after & making the kids feel confident in their experiences.
I had a lesson cancelled due to instructor illness & received both email & txt message in the morning. The lesson was moved over the phone very easily. I will be using them again.
The link in the review email they sent didn’t work & neither did the book another lesson one.

7 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent experience

Very well organised, ran on time, excellent track. Great feedback from the instructors. Kids are very keen to do this again in the near future.

25 juillet 2026
Noté 5 sur 5 étoiles

Highly recommend!

My 16 year old daughter did 2 x 60 min sessions in one day and then a few weeks later did the skills event at Dunsfold Aerodrome. Both were very well run and great value. The Dunsfold skills event was exceptionally good. They got to learn motorway speed driving on a massive runway, so very safe and low pressure. Highly recomend these courses. We've had 3 different instructors and all were very good (kind, great feedback), even at the end of a hot day.

2 août 2026
Avis spontané
Noté 1 sur 5 étoiles

They provided the incorrect map link on…

They provided the incorrect map link on the confirmation email, which takes you to a location over 20 minutes away. Therefore we arrived late and were unable to do a full lesson. They have doubled down and refused to acknowledge they provided incorrect information even with the proof provided. After requesting a call back on numerous occasions they have not called back and refused to provide a replacement lesson and simply a voucher which would not cover a full lesson. I would therefore have to pay again for the service we didn’t receive in the first place. Extremely disappointing customer service! We were planning to go back however with the way we were treated, we won’t be returning! I would not recommend!

5 juillet 2026
Avis spontané
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Réponse de Young Driver

Hi Chris,

Thank you for your one star review.

The essence of your complaint is that you had booked your child in to our venue at Wembley stadium but your taxi dropped you at Currys electrical store which made you 20 minutes late for your lesson. This, apparently, is Young Driver's fault.

In response, I draw your attention to the following:

On the weekend of your lesson, we delivered 1,398 other lessons and all of the other customers managed to arrive on time and without incident.

You arrived 20 minutes late and therefore only had a 10 minute lesson (although when you first complained you said you had no lesson at all).

You state that our directions to the pink car park at Wembley stadium caused your late arrival but we have checked these and they work fine, hence everyone else managed to get there on the day.

Notwithstanding this, Wembley stadium can be correctly described as a large and highly visible venue that is well known and signposted and not easily missed, being a major landmark attracting millions of visitors every year. Also, the pink car park at Wembley stadium is quite prominent as it is painted bright pink. Currys, on the other hand, is less distinctive and I would have thought much harder to find.

How you ended up at a Currys electrical shop and not Wembley stadium will always remain a mystery to me but I do not feel that this mistake can be fairly attributed to Young Driver.

Despite all of the above, when you first contacted us we offered you £20 off your next lesson. You said you were not satisfied with this and told us how disappointed your child was at not having their lesson as it was a birthday gift. We therefore offered you another lesson at Wembley stadium at a time to suit you and entirely at our cost.

In the circumstances, I would have thought that giving you a complimentary lesson when the real issue here was your inability to find Wembley stadium warrants a 5 star review. Which is perhaps significantly higher than you should give your taxi driver.

Many thanks,

Ian - Young Driver Managing Director

Noté 5 sur 5 étoiles

Young Driver Experience for my 15 year old

My 15 year old son enjoyed this experience so much, great instructor, lots of time driving and learnt basic skills. Venue was really impressive too (Aintree race course) and ideal for this experience. Would totally recommend this experience.

2 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Building confidence and skills for the future.

The staff had a great attitude with the young people. I can't believe that after one lesson my 12 year old son can drive a manual car. Amazing. And he REALLY enjoyed it. Building skills and confidence for the future too.

2 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Young drivers highly recommended as a gift Bought online friendly reminders

Bought online friendly reminders, good directions, team members on site were very very warm and helpful, my daughter was a small 11 yr old and quite nervous the lady instructor Karen was brilliant with her and in minutes had a complete novice driver pulling away and driving. Amazing absolutely amazing will be back again. Cars are all very new clean tidy and well presented

2 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Nervous learner

Easy to find the location and the instructions are given by dedicated instructors 10 out of ten .
Booking was easy over the phone even when cancelling two appointments that were booked and paid for, and he booking team managed to resell them and that allowed my granddaughter to rebook for further lessons with no extra cost.
Staff at the centre were very helpful and friendly and the instructor was very friendly and helpful with his comments regarding the lesson…
Great experience….

25 juillet 2026
Noté 1 sur 5 étoiles

Instructors need to be nicer on drivers

Instructors need to be nicer on drivers

25 juillet 2026
Logo de Young Driver

Réponse de Young Driver

Hi Jacob,

Thank you for your feedback.

We're sorry to hear that your experience didn't meet your expectations.

Our instructors all have different way of teaching, however, we expect them to be patient, encouraging and supportive whilst helping young drivers learn, so it's disappointing to hear that you felt this wasn't the case.

Please email us at info@youngdriver.com so we can investigate this further.

Many thanks,

Charlotte

Noté 5 sur 5 étoiles

Great gift to give young people driving experience.

Got this for my Sons birthday who had no experience of driving a car at all he didn’t even know where the brake was and was quite nervous. By the he had used gears he did reverse parking and was driving around with confidence. He said his instructor gave him clear instructions which gave him the confidence to drive.

25 juillet 2026
Noté 5 sur 5 étoiles

Great experience

Great experience. Easy to book online. Good venues. Lots of discounts offered. Four lessons in and my 11 year old is driving a manual car independently, able to manoeuvre, hill start, park, manage roundabouts and junctions. The instructors are fantastic, patient and friendly.

25 juillet 2026
Noté 5 sur 5 étoiles

Young Driver a good experience

I booked a session with young driver for my grandson to give him a tasty of what is required to learn to drive. The session was conducted professionally and was very rewarding, my grandson enjoyed every minute and has a lot more confidence and would like to have more drives.

25 juillet 2026
Noté 5 sur 5 étoiles

A great experience for my two kids.

Excellent! Both my kids came back saying how much fun they had had in the 1 hour driving session. They loved it and want to do it again. Instructors were very kind, polite and helpful and really built up confidence. Excellent feedback after the session as well.

29 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Utterly disappointed

Utterly disappointed.

I booked this for my granddaughters 14th birthday. We paid for the in car camera recording.

The instructor was 7 minutes late and called out the wrong number. Had we not been attentive to his error we would have waited even longer. He then spent another 5 or so minutes on his phone in the car trying to locate the in car camera mount.

The lesson finished on the hour so as not to be late for the next child, we had around 15 minutes lost from our drive !

The car camera mount was not found and no recording took place. My granddaughters grandma couldn't make the journey due to poor health, this was one of the reasons we opted for the recording as well as being able to look back on the day in the future, capturing that first moment.

This was denied us due to really poor organisation. What should have been a happy day was soured by this lack of attention to detail.

I talked to one of the company reps at the end to explain what happened and I was told that she would take care of the £19 refund, which could take upto 7 days.

As I leave this review 11 days later, no refund has been given and no email apology for their lack of providing a service we requested.

So, if you have a complete lack of regard for your child's happiness, if you don't really care about the finer details, if you're nonchalant when it comes to companies not following up on their promises, then by all means book with these people.

If however, you do care, then book elsewhere.

19 juillet 2026
Avis spontané
Logo de Young Driver

Réponse de Young Driver

Hello,

We are really sorry to read your review and to hear that your granddaughter’s special birthday experience did not meet expectations.

This is clearly not the standard of service we aim to provide. We appreciate how important the in-car recording was for you and your family, particularly given the circumstances you have described, and we completely understand your disappointment that this could not be delivered on the day.

We also apologise for the delay at the start of the lesson and the time taken trying to locate the camera mount. Our sessions are carefully scheduled, and this should not have impacted your granddaughter’s driving time. Your feedback has been shared with the team to ensure this is addressed and does not happen again.

In relation to the recording, as this is an optional extra, we do of course refund this where it cannot be provided. We are very sorry to hear that you have not yet received this, as it should have been processed promptly. Please could you contact us directly at info@youngdriver.com with your booking details so we can urgently investigate and ensure this is resolved for you without further delay.

We do genuinely regret that what should have been a memorable and happy occasion was affected, and we appreciate you taking the time to bring this to our attention.
We look forward to hearing from you.

Many thanks,

Charlotte

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