YourRepair Avis 

Alex was extremely helpful, and her attentiveness to my circumstances was a real credit. Brilliant customer service.

Sarah was really helpful with our renewal. Friendly and polite.

ADG were very fast, professional and knowledgeable sorting out the repair would recommend both yourrepair and ADG for their quick response.

I looked at different options and decided to go with YourRepair based on the number of positive reviews and cost. I spoke to Ryan who was excellent, thank you very much!

Just spoke to Ryan, very professional and incredibly helpful. Great service!

Yearly service at a low monthly cost.
The reminders of due boiler service.
Great communication about appointment for boiler services.
The boiler service itself &
The follow up information of completed service for service record.

Had some issues with the website initially but an email to customer service was quickly followed up by Ryan who was exceedingly helpful and sorted everything easily.

Our service engineer (Daren I think) was excellent. He w6to time and explained what he was doing as he went along.

Sarah was very friendly and understanding on our call, excellent customer service.

I cant comment on the company service yet as only just taken out a policy but the price quoted was excellent and taking out the cover was really easy.

Engineer was on time, worked efficiently, explained what he found and what he did, very pleasant guy,

Constant upselling during process, but seems to be decent service and guarateed service annually . Peace of mind

Please stay away from this company. They will rip you off. The first time I placed a request to unblock a bath, the company representative called me to ask if I will like yo pay privately for the plumber to unblock the bath due to him needing access. I said I will take the side panel off myself to give him access but the plumber was only interested in charging me ridiculous price to fix it privately.

I called to cancel my contract as a result of my experience but they won't let me saying I can only cancel in March 2026. I asked them to cancel it for me in March 2026 but they insisted I call back to cancel which didn't make sense to me. I tried calling in March 2026 but could not get through. When I finally got through to them they said I have gone past the date I was supposed to call. They insisted I stay with them for another year before I could cancel. I have been paying £46 every month for a year without needing their service. I have been told I can cancel in Feb 2027. Make sure you don't get yourself in this mess with this company. Avoid them at all costs.

I am adding my policy number today 10/10/2026 following Yourepair response. My policy number is L162493. I have also emailed this to aftercare as requested. When I logged into my account today, the job I was complaining about (3/102025) has been marked as resolved which is not the case. Will update if I get a response.

My boiler was serviced by the engineer Your Repair allocated to me. 6 weeks later the boiler failed due to a blocked condensate trap. This happened on a Friday and Your Repair couldn't get me an engineer till after the weekend so I was faced with having no hot water for 3 to 4 days. I therefore called an independent emergency heating engineer who fixed it on the Friday night and told me that the condensate trap clearly hadn't been cleaned on the service which had caused this failure. I checked the job sheet and sure enough the box for confirming that task had been left blank. I complained to Your Repair as they hadn't carried out a satisfactory service which had resulted in boiler failure. They admitted the engineer had missed the task but then refused to refund me for the service. Their customer service was terrible with broken promises and not bothering to call you back and e-mails to me since have been quite harassing to be honest. I guess when you think about it given the cheap premiums they charge they can't be paying the engineers much to do a service which in turn means you get engineers rushing just to make a decent wage in a day. In my case it meant an engineer taking a shortcut that lead to the boiler failing but my concern would be is what other short cuts are taken and is this leading to possible safety issues? Anyway, this has ended up costing me a lot more in the long run fixing their mistakes so my advice is just get a service from a reputable local engineer instead.

Purchase of policy was good after I spoke to sarah who went throough things.
Will have to wait and see how good they are when i need to call them out

John the Gas engineer phoned to tell me he would be with me within the next half hour. On arrival, he was courteous, efficient & friendly (and tidy) and I was delighted with the service. And my boiler passed muster with no problems which was excellent.

Very good service and easy to customer service