Zenith Vehicle Contracts Avis 

Formal Complaint Regarding Zenith Leasing – Unacceptable Service and Unresolved Vehicle Issues
I am submitting this complaint to formally document my ongoing dissatisfaction with Zenith and the unacceptable standard of service I have received.
For over a year, I have been dealing with persistent and unresolved issues relating to my Polestar 2 Performance, leased through Zenith. Following a collision, the vehicle has suffered repeated electronic faults, and the quality of the repair work carried out has been consistently substandard. Despite raising these concerns on multiple occasions, Zenith has failed to provide any meaningful or lasting resolution.
What has made this situation significantly worse is the complete lack of follow through and accountability. The vehicle has continued to develop faults over the past year, yet Zenith has shown no willingness to reach a realistic or fair resolution. I have been paying a premium price for a vehicle that has been unreliable, poorly repaired, and inadequately supported by your customer service team.
The delays, poor workmanship, and dismissive aftercare have completely eroded any confidence I once had in Zenith. The overall experience has left me feeling that, as a customer, I am being taken advantage of rather than supported.
Due to the ongoing failures to address these issues, I have now been forced to compile extensive supporting evidence and seek legal advice regarding next steps.
I strongly urge prospective customers to think very carefully before entering into any agreement with Zenith.

I spoke to Malaki few times before making my final decision. He was patient, knowledgeable and put my mind at rest. Great service.

Second hand car available to order was already sold. Complete waste of time having a vehicle already sold on there.

Excellent service. Car ordered in minutes, Chris was very helpful.

The process of finding the right vehicle for me was made very easy via their comprehensive website and then all the following steps were conducted quickly and efficiently and I was kept well informed of the current status of my order

Great customer support, quick replies and really easy website to use. So quick and easy to order a new car!

Easy to follow UI and breaks down cost well which helps. The platform itself is good too.

Excellent customer service, with no ask too much. They were very patient and knowledgeable in advising on the best options and maintained a 2 way channel communication at all times.

Absolutely robbing company,I’m trying to give car back early,Zenith trying to charge for un-used pro-rated milage,not in contract but apparently can change contact when and no need to give notice,stay clear do not use this company

Find the web page a little annoying
could do with some more selections so you can narrow down your search

The platform is easy to navigate, making it simple to find a car that suits your needs and budget. The website provides clear instructions along with helpful FAQs. Communication from the Zenith team has been excellent, with timely follow-ups throughout. I look forward to a smooth and positive experience with the quote provided and the ongoing transaction.

User experience navigating the site could be better. I also noticed that some vehicle models had a starting from price that was different (lower) when I clicked into it. This should be looked at as the monthly difference was significant and could put people off. It would also be good to have a shortlist / favourites

I sent an email to Zenith and received a quick reply.

easy to order a new car

Great site but could be a little more intuitive - would be good to see the different specs of car, for example

I managed to get a good deal on a Jaecoo, but generally I feel the prices on the EV salary sacrifice scheme are far too high compared to the open-market.

Very easy to do, informative and Lewis who contacted me a few times to advise me on certain areas I needed to know was great

Zenith offer a good range of vehicles, and obtaining a quotation is a straightforward process. Having now placed an order I am being kept informed of progress on a regular basis.