Customer services very helpful, but by phone rather than email. Website is clunky with some errors when configurating. Also seems a no-brainer to link you to the relevant website/brochures for each... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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The website was easy enough to navigate with an easy order process. However, it would be useful if the relevant cars had the specifications listed along with an option to have the car specs side by s... Voir plus
L'entreprise a répondu
Easy to order and understand pricing. Very few pictures of vehicles in order to see all colour options on the vehicle and pricing increases each time you view.
L'entreprise a répondu
The gentleman I spoke to over the phone was just so helpful, informative and personable! Gave me alternative options to my initial choice due to delivery times. He seemed very knowledgeable and was ab... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Coordonnées de contact
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Royaume-Uni
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Ease of the process
23 mai 2026
Réponse de Zenith Vehicle Contracts
Hi there and thank you for the 5 stars! I am pleased to hear the process is easy. Jonny@Zenith
Expectation well and truly met.
Fast, efficient and did what they said. Excellent communication, which is so rare these days. Can’t fault.
20 mai 2026
Avis spontané
Réponse de Zenith Vehicle Contracts
Hi Anthony and thank you for the 5 star feedback. It is wonderful to hear that your expectations have been well and truly met, with excellent, fast and efficient communication, following through with our guidance. Jonny@Zenith
I'm yet to get my car but so far the…
I'm yet to get my car but so far the process has been smooth and efficient.
15 mai 2026
Réponse de Zenith Vehicle Contracts
Hi there. I am pleased to hear the process has been smooth and efficient. I hope you are looking forward to your vehicle delivery, and if you have any questions leading up to, upon and thereafter, please don't hesitate to reach out. Jonny@Zenith
Easy to follow.
Easy to follow.
Documents simple to understand. Lewis was also ready and approachable to answer questions
15 mai 2026
Réponse de Zenith Vehicle Contracts
Hi there and thanks for the 5 stars! I am happy to hear that documents are simple to follow and Lewis has been approachable to answer your queries. I will inform him of this wonderful feedback. Jonny@Zenith
Réponse de Zenith Vehicle Contracts
Hi Stephen. I am pleased to hear you have been provided a good explanation. Jonny@Zenith
Réponse de Zenith Vehicle Contracts
Hi Anurag and thank you for the 5 stars! I am pleased to hear of your excellent experience, with assistance from a proactive team. We look forward to continuing with this level of service. Jonny@Zenith
A simple process
A simple process, once I'd reviewed the FAQ on the website which covered all my initial queries.
12 mai 2026
Réponse de Zenith Vehicle Contracts
Hi Martin. I am happy to hear the process has been simple, with the FAQs covering all queries. Any further queries throughout your time with us, please do reach out and we will be happy to assist. Hopefully we can provide you an excellent service, to obtain 5 star feedback in the near future. Jonny@Zenith
Everything worked exactly as promised
Everything worked exactly as promised, in a timescale that exceeded expectations.
26 avril 2026
Réponse de Zenith Vehicle Contracts
Hi Kerry and thanks for 5 stars! I am pleased that everything has occurred as promised, especially with a timescale that has exceeded expectations. Jonny@Zenith
Réponse de Zenith Vehicle Contracts
Hi Grzegorz. Please could you provide some further context, as we will happily look into this for you? I can see that you contacted us following a missed call, where we have checked-in with our sales team where the call is likely to have originated. With the extra information we can ensure we respond to your queries as efficiently as possible. Jonny@Zenith
Easy online experience
Easy online experience, visual and textual guidance , rapid short listing facilitated , pulled the pin now , v.excited.
14 mai 2026
Réponse de Zenith Vehicle Contracts
Hi Simon and thank you for the 5 stars! I am happy to hear that the online experience is easy, with guidance and filtering options that assisted with your selection. We look forward to assisting you throughout your journey. Jonny@Zenith
Choosing a car couldn't be any easier…
Choosing a car couldn't be any easier and great selection!
15 mai 2026
Avis spontané
Réponse de Zenith Vehicle Contracts
Hi Linda. I am pleased to hear that choosing a car has been easy and you received a great selection to choose from. We look forward to your journey with us, where we can hopefully obtain a 5 star review in the future. Jonny@Zenith
Clear and simple to use.
6 mai 2026
Réponse de Zenith Vehicle Contracts
Hi Lewis, thanks for the 5 stars and positive feedback! Michelle@Zenith
Réponse de Zenith Vehicle Contracts
Hi Jeremy, thanks for the 5 stars. Pleased to hear you found the process very easy and very efficient! Michelle@Zenith
Easy process to use
Easy process to use. The only improvement would be in providing an estimated delivery date and providing more information on the forthcoming vehicles.
5 mai 2026
Réponse de Zenith Vehicle Contracts
Hi Leo, thanks for your feedback. We will pass this along to the team! Michelle@Zenith
Réponse de Zenith Vehicle Contracts
Hi Max. I am so sorry to hear that you have not received effective communication and the level of customer service we expect to provide. I understand that you are seeking updates on a delivery date, where we are looking into this for you. I have asked the team if they can obtain a further understanding on your order progression and give you a call ASAP. Jonny@Zenith
Wonderful Mini Aceman
Wonderful Mini Aceman
Ordered an instock car that took longer to arrive than I would have expected for one that was already manufactured but the whole process once delivery was confirmed was great. Absolutely perfect service and great communication thereafter.
1 mai 2026
Avis spontané
Réponse de Zenith Vehicle Contracts
Hi Mrs Holden, thanks for the 5 stars. I'm sorry your car took longer than expected but pleased to hear the positive feedback about the service and communication after! Michelle@Zenith
Our company uses Zenith for our car scheme - Do not use
If you leave your company this is a nightmare to unpick. The "terminiations team" also dont respond in a timely manner.
Think very carefully about a car scheme before signing up with Zenith
11 mai 2026
Avis spontané
Réponse de Zenith Vehicle Contracts
Good Afternoon, we are sorry to hear of your experience. We have requested further information from you, alternatively if you could please reach out to us at Complaints@zenith.co.uk, we can review this further with yourself. Sam@Zenith
Took 3 weeks to set up
Took 3 weeks to set up, website/portal didnt work even at check out. Poor communication and company showed zero urgency.
12 mai 2026
Réponse de Zenith Vehicle Contracts
Good Afternoon, we are sorry to hear of your experience. If you could please reach out to us at Complaints@zenith.co.uk, we can review this further with yourself. Sam@Zenith
Réponse de Zenith Vehicle Contracts
Good Afternoon, thank you for your review and the 5 stars! We appreciate your feedback - Sam@Zenith
NO CAR NO CONTACT NO APOLOGIES
Car was being delivered on Friday took a day off work ,at 4 o'clock I tried to call the logistics company ,No answer. Then I call Zenith who assured me they would get back in contact with an update. No call back no vehicle & still no call back 1st thing Monday morning with explanations or apologies. Very poor
23 avril 2026
Réponse de Zenith Vehicle Contracts
Hi Steven. I am so sorry to hear of this experience and that you have not been provided an update this morning. I have reached out to the team to ask that they make contact with you urgently, along with providing an update on your vehicle delivery. Jonny@Zenith
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