I can't comment on returns, because I haven't returned a single pair of shoes since I started purchasing from Wydr! I have small but extra wide feet, and so far everything I've purchased has fit well,... Voir plus
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Lisez les avis des autres
I purchased the Inez Pointy Toe T-Strap Mary Jane shoes and am very happy with them! Because of the material, my first wear was a little painful on the tops of my feet (big toe and pinky toe knuckle a... Voir plus
This was my 1st order with Wydr, and won't be my last! I opened the box and there, carefully packaged with tissue paper, and ensconced in individual dust bags, were the most beautiful shoes. T... Voir plus
Customer service was incredible. The fit and style were perfect. I wore them on a night out. Lots of standing and walking and they were very comfortable. Feet didn’t hurt at all. No need the break in.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Coordonnées de contact
Etats-Unis
- support@wydrstudios.com
- wydrstudios.com
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A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Beautiful shoes, great customer service
First: I love the shoes. Beautifully made, genuine leather, small leather patches for adjustments.
Second: The shipping to Germany was fast.
Third: They emailed me twice beforehand to make sure I got the perfect fit and they were very helpful.
Fourth: I have already recommended them to friends.
Easy return, better fit
I ordered a pair of flats and they were too big. The return was fairly easy. I ordered the next size down and they fit well. There is plenty of tie room in the square toed flats.
I love that the shoes come with extra…
I love that the shoes come with extra cushions.
Not a bad deal
Shoes arrived quickly, fit well, and were pretty comfortable even without breaking them in much. The material did mar easily.
I have little fat feet
I have little fat feet. I wish they had half sizes, but I understand how expensive that would be. I am really a 6.5 W and so I went for the 7a.
The shoes are cute and comfortable! I never thought could wear a pointed toe shoe and they are sooo cute.
They took a little while to arrive but other than that! Stellar.
I ordered the loafers
I ordered the loafers.
I was hopeful that they would be wide enough and comfortable. I have lymphedema and my feet are swollen. I really wanted a dresser pair of shoes to wear. The only shoes that I can wear are sporty sneakers.
I was so happy when I received my loafers they fit and were comfortable. I also liked the low heal. I wish they came in patent leather too. I recommend Wydr Studio shoes to anyone who needs a wide width comfortable shoe.
Mixed opinion - sometimes good, sometimes not
The shoes fit well in the foot area, but many of the boots did not fit in the ankle - they were just too tight.
Platform shoes have very inflexible sole, and for me personally it is uncomfortable for me to wear such shoes.
Customer service is somewhat good - I could not get reimbursed for shoes that were not fitting because they were bought during some kind of event even though I did not use the bundle discount (only exchange).
Took a couple of tries but I love my shoes
It took a couple of tries to find the right size for me, but the Astor Heeled Mary Jane are so cute and are so comfortable! The almond color goes with almost any outfit, and I haven't had cute shoes that don't make my feet hurt in such a long time. Now that I found my size, I'm excited to shop for other kinds of styles.
I love my red Ava Mary Janes
I love my red Ava Mary Janes. I really had to test my patience with this order because I’m so used to quick shipping with other companies.
I ordered my usual size of 9 and when they arrived after about 10 days, they were too big. I suggest that everyone size down from their usual. I’m so used to having poorly fitting shoes and sizing up for width, etc. so it was hard to believe these would be truly wide.
I didn’t want to wait for returning so I purchased another pair in the 8 and then started the return process, which was a little taxing. First, we had thrown away the original shipping box - they get dirty and such so we don’t keep them in the house. I waited a few days for a return label via email and shipped them off. I added a note indicating I’d like to just exchange those for the perforated black Ava Mary Janes. After tracking the shipping and sending a few follow up emails, I actually received the replacement pair before I got an email response. That whole process took 3-4 weeks.
Now, onto the shoes. I pay for quality, well-fitting shoes for my feet. I travel three weeks of each month and am in airports and hotels constantly. I don’t need to waste money on cheap, uncomfortable shoes that I keep replacing.
The Ava Mary Janes are adorable, the leather is nice, and even the insole is a nice leathery material. They are truly wide. My feet are pretty chunky, especially my left foot. No issues. The strap is nice and long with lots of hole openings. I love the squarish toe, it makes the shoe look very European. These were comfortable out of the box and I can walk in them all day.
The shoes come with an alternate thick insole to use is you need a tighter fit or extra padding but I didn’t need them - I may use them in another shoe.
I like that the shoe heels “click” as I walk but the rest of the sole can be slippery on super glossy or wet floors. These are definitely not for working in a restaurant.
Although I love them and they are fine to walk in, I find that they aren’t the greatest to stand on. They are pretty flat. Wear socks.
Overall, I absolutely love these and I plan to have them in each color. I feel they are worth the cost and you will love them once you get sizing correct. I have been wearing them now in airports, hotels, driving and no issues except for standing a long time.
Refunds and exchanges are challenging!
I have purchased more than 10 pairs of shoes from WYDR and was very surprised to find that I couldn’t be refunded for shoes purchased during a promotion. The customer service agent was very helpful in helping reach a compromise but the process is very long. I’m still waiting for an exchange and refund after more than a month. It’s very frustrating to wait so long to try on shoes that are purchased online and then wait even longer for resolution when it doesn’t work out. Wide width shoes are so hard to find and you can’t measure the comfort of shoes with pictures.

Réponse de Wydr Studios
Love the Shoes and the Fit
Very happy with the quality of the shoes. They are very comfortable and stylish. I get complements on all the pairs I own. I have to size down, but overall the fit is very good and great for working in the office.
Heels solution
Great product, excellent quality and wonderful customer service.
Really love Wydr shoes
Really love Wydr shoes, I have several pairs of their shoes and recommend them to everyone! Shipping takes a little while but it’s we worth it in my opinion
A sigh of relief after years of discomfort
As someone with extra-wide feet that has longed for cute shoes my whole life, trying Wydr is one of the best fashion decisions I’ve made. I was hesitant to order shoes I could not try on, but I am happy I took the leap. My shoes fit wonderfully and I am happy wearing them all day without dying to take them off by the end of the day. I look forward to painless shoe shopping with no tears unlike all of my past experiences with shoes not made for my feet.
Love the shoes excellent customer…
Love the shoes excellent customer service
Excelente servicio al cliente
Excelente servicio al cliente ! Zapatos anchos y de muy buena calidad , estoy feliz de haberlos encontrado!
Amazing shoes for wide feet
Love these shoes. I have 4 pairs from boots to sandals. I love each pair. The leather is so soft and does not need to be broken in. Truly wide fit! No pinching your little toe or the top of your foot till you need to cry. Just buy them and see for yourself. Also, return was so easy. no questions asked. I have had the best overall experience and get so many complements on the cute styles.
Great customer service
Shoes are good quality. I had to exchange a pair and they were excellent in sending me a label for the return and then sending the new size. The other pair I ordered fit perfectly. It was great to get an advertised wide shoe that are actually wide.
Excellent customer service!
I ordered a size too big, and the Wydr team kindly (and quickly!) helped me organise an exchange. The correct size arrived, and it is absolutely perfect. The boots are comfortable, good quality and beautiful. They look and feel well-made. The packaging was also great. I will definitely be buying from them again in the future.
The shoes are very high quality…
The shoes are very high quality leather. Very impressed. They run a little long.
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