Wynstan Avis 

Blind ordered and deposit paid at the end of September at the time was told would take up to 6 weeks. I have 7 blinds all around the house, all installed by Wynstan over the years and was told the same fabric was unavailable so I ordered another colour fabric. After 7 & 8 weeks I called the Rooty Hill showroom. The ladies were so helpful but were getting no answers from head office as to when installation would take place so I emailed head office myself TWICE but received no acknowledgement or answers to my emails. I finally got an instal date from the installer of 16/12…11 weeks after the deposit. The hood installed was a completely different colour than the rest of the existing awnings. When I said I wasnt going to pay for it, I was told by the installer, if I didnt pay it would all being taken down so I was not going to wait another 11 weeks. I emailed head office but, of course, got no acknowledgement or reply so I emailed the Rooty Hill office who in turn,
forwarded my email to head office. Today, Jamie from Rooty Hill called and told me that if I wanted the hood changed to the same colour as the others it was going to cost me $136 because it was a “special colour”?
Why did I get a colour hood so different from the other awnings around my house, I certainly did NOT order that colour and why does no one at the head office care about customer satisfaction? Once the money is paid you just disregard anything else? I would never order from this company again.
The two ladies who tried to help me from the Rooty Hill showroom were the only ones that ever contacted me back since this whole saga started in early November. The Head Office customer service unfortunately .is non-existent.
I would never order anything through this company again

I am writing to express my deep disappointment with the entire process of ordering curtains for our elderly mother, who has dementia.

We initially requested a quote, expecting it to be emailed for review. Instead, the salesperson provided a verbal quote and proceeded to take a 50% deposit on the spot without our approval. When we discovered this, we immediately contacted the head office to cancel the order, only to be told production had already begun and could not be stopped.

Had the quote been sent as requested, we would never have approved such an expensive order.

Unfortunately, when the curtains arrived, they were not only different from the existing ones but also incorrectly measured; one curtain was not measured at all. We contacted the head office and requested that the curtains be taken down, returned, remeasured, and that the missing curtain be manufactured at no cost due to the sales rep's initial mishandling. This was verbally agreed upon by a customer service representative and management.

However, the replacement curtains took an astonishing four months to complete (measured on August 7, delivered December 22). After installation, the installer requested payment for two invoices: the remaining 50% of the original order and, shockingly, the invoice for the missing curtain. When we explained that this curtain was agreed to be free, we were told the customer service staff member who approved it had left the company.

From start to finish, this experience has been unprofessional, poorly managed, and completely unacceptable. We will never engage Wynstan again and strongly caution others to consider this before proceeding.

Regards,
WHC

I purchased a number of items from Wynstan, my first experience with the firm. The experience has been an unmitigated disaster. They manufactured and installed faulty products and despite my repeated attempts to get them to rectify the problem or provide a refund, three months later I am still waiting for a resolution. Their products are as you would expect at the price-point, but their manufacturing process is abysmal and their customer service virtually non-existent. Needless to say, I will not be buying products from Wynstan going forward. Buyer beware!

I purchased internal window blinds and a large retractable fly screen from Wynstan. The internal blinds suffered a few issues, which were subsequently resolved, but the large retractable flyscreen ($1700) has been an unmitigated disaster. The flyscreen, which is intended to cover a doorway with glazing on both sides, was initially delayed. When it finally arrived, the fitter spent a good amount of time installing the flyscreen, which it transpires, had been incorrectly manufactured. Rather than being made to have two screens which slide along tracks to meet in the middle, the screen was manufactured as a single unit. The fitter happily installed the unit and only when I then inspected the installation and pointed out that the flyscreen could only be operated from outside the house, did the fitter acknowledge that the screen had been manufactured incorrectly. This doorway leads out to a first floor balcony. The Wynstan unit could only be opened and closed from outside, on the balcony, but of course once closed, it would not be possible to re-enter the house! After extended delays, a new split flyscreen was manufactured. More delays, then finally the fitter came and installed the two piece flyscreen, at which point I paid the outstanding balance. What I had completely failed to spot, was that the top and bottom channels in which the screens slide, had been incorrectly (and completely unnecessarily) split in the middle. The fitter had installed the channels regardless, and only after he had left did I discover that the screens would not close correctly, but instead caught and stuck on the joins in the top and bottom tracks. In other words, rather than manufacturing a split screen running in single-piece top and bottom tracks, Wynstan produced a single screen running in a pair of tracks that had an unnecessary join in the middle of each. An unmitigated disaster. Wynstan have acknowledged my complaint, have asked for photos, video etc, and have done everything possible to ignore my concerns. I have been promised that action will be taken to remedy the situation, but then radio silence – nothing. Three months later I am no closer to getting this resolved, and have now started action against Wynstan to obtain a refund.

We engaged Wynstan to supply and install custom plantation shutters in a clearly specified a STANDARD Dulux colour for our high end house at Edgecliff. Been asked to pay deposit months in advance, experienced multiple delays, extremely passive in communicate with their client, and then the shutters delivered in the wrong colour.

Overall time frame is 2 months as they clearly delegated their manufacturing to be done overseas - they themselves does nothing!

Wynstan staff say they cannot tell the colour difference in the photos attached (really??) and they have to send someone to assess the colour discrepancy — yet no one followed up.

Lack of accountability, responsiveness unprofessional!

Highly do not recommend Wynstan. They do not care about their service quality, no control of the product and service they provided.

==
Updates:
Wynstan's people took a long while to get to our site, confirming colour is wrong. This is despite us paying an extra “special colour’ fee! We were told that someone from the office would call to discuss the resolution, which is a complete lies.

We demand a full refund! And never trust these people!!!

We chose Wynstan based on a great deal they offered at the time. Really was a lesson in you get what you pay for. We had seen reviews prior that said this but we agree - the person who came to measure and quote was great and knowledgeable but the person who came to install not so much. Our advice - spend a bit more money for someone who knows what they are doing and will respect you and your property. If Hornsby area can recommend the Fly Guy Ben.

We understand the installer must’ve been an external contractor, and he came several times in his plasterer uniform. He came several times because he had to correct his mistakes several times, despite us asking for anyone else.

In terms of product the Crimsafe doors seem good quality, but the blinds (what we would’ve expected to be their strength) were average at best. One of the four we got was cut too big for the roller so was fraying and askew by the end of day one. It also caused the neighbouring blind to fray in the same time frame. On one of the installers trips out he tried to blame it on us before admitting it was too large for the roller. Then he tried to rip away some of the frays before we could point them out but we saw him do it. Then his solution was to burn our new blinds with his lighter. The fraying disappeared… but our blinds looked like someone had melted them with a lighter. The anchors for the blind cables are all at inexplicably different heights despite all being on one wall, and are at varying angles jutting out, again despite being on the same wall. It looks shoddy. One of the cables was anchored so it’s impossible to roll the blind down unless it’s inside the cable so it gets caught each time it rolls up and down so the blind is all creased. One of the cables was so tight you had to use both hands (we are both young and physically able) and put a significant amount of effort into it to get it to budge.

Family had had a comparable job done which took 2-3 hours. This took over 8. He was physically shaking by the end (poor guy!!) which may be the reason 80-90% of all screws are in at an angle and/or only partially drilled in. The woodwork is damaged everywhere as a result of this and the cable anchors. Not to mention the door closing mechanisms - the front door was the worst. It ended up falling on my head one day and the woodwork now needs repairs.

I requested a different installer after the first two encounters - he had been rude, dismissive, somewhat aggressive, laughing and scoffing, and sexist, only listening and responding when my husband intervened and said the exact same thing I had been. At the time I had usually been home alone with a baby and didn’t feel safe having him out alone (it was hard to get husband WFH and my parents live further away) - brought this up with Wynstan and they kept sending him anyway, completely dismissing this. He left rubbish and didn’t remove all old blinds as promised. They must really believe in the 3 strike policy because honestly shocked this guy was kept on.

Overall, just wow. I can’t say I’ve ever had such a bad customer experience. What was meant to be a relatively big investment for us, having just moved, was just massively stressful, upsetting and poorly done. Go anywhere else.

I ordered, and had installed, Roman Blinds for my bathroom windows, from Wynstan Blinds at Woodford. From Jennifer in Wynstan Woodfords office, Matt who did the measure & quote, and Peter who did the installation, everything was excellent and everyone was friendly and accommodating. It took 3 weeks from my accepting the quote, until they were installed. The installation today was quick and easy, and Peter did a wonderful job, and they look beautiful.
I'm very impressed with my new blinds. Thankyou Wynstan Woodford.

Alex is the best if you need you screen doors fixed.

I highly recommend him.

Very pleasant to deal with.

He went out of his way to
Make sure the job was done right.

Thanks again Alex

100/100

We received a quote and paid the deposit (via bank transfer—first mistake) which was half the quoted amount. We had three check measures booked, but each time there was a no-show. After 59 days, we finally had a check measure done, only to learn that the subcontractor had stopped working with them and never submitted our measurements.

We booked another check measure—by this point we were 74 days into the process—with a further 12-week wait after measuring before manufacturing could even begin. Again, no one showed up, this time with the excuse of a car accident/flat tyre.

At this stage, we cancelled the shutters. That process was another headache. They initially claimed we would lose our deposit because the shutters were already in production—which was untrue since no measurements had ever been submitted. I pushed back, pointed to the contract, and outlined the refund terms. Eventually, they agreed, promising a refund within 10 days. That didn’t happen. We had to escalate to NSW Fair Trading, and another 34 days later we finally received our refund—minus fees.

Key lessons:

Always pay deposits by credit card for protection.

Avoid Wynstan.

We ended up going with No Bull Blinds instead—same price, 12-week turnaround, and we couldn’t be happier.

After spending over $10K on multiple security doors, the way in which Wynstan managed a complaint about damage caused to our property on the day of installation was dismissive and frankly appalling. An inspection after the first door was installed, showed property damage which was raised with the installer minutes after installation. No other tradespeople had been on site and the area damaged had been recently painted, the installer immediately denied liability and despite us photographing the damage and lodging a report immediately to head office, we were treated with contempt and denial that the installer could have caused this issue. Absolute BS there was no damage before this guy stepped on site. When reported, we were asked if we had photos of the property BEFORE work commenced, what a joke, we need to photograph our premises before your contractors start - you really trust them then ???? Then offering to fix it with a can of metal spray paint - gives you an idea of the slap dash nature of the work and, why offer if you weren't repsonible in the first place !! Further to this issue, moving funds from one quote to another without our authorisation and then advising us that we didn't own the goods because there was money outstanding, despite us being harassed to make payment in full before the installer left our site (even with the issue of damaged property) there's some creative accounting going on there. Sending a personal letter of demand to the site contact sprouting legal action and then advising us that our product was not under warranty until we paid the bill - atrocious!!! Avoid ! Buyer beware. Read the reviews and stay clear these guys are bullys who will use every loophole to avoid liability or responsibility.

Do not use this company
Promised quick installation to encourage a deal. Installation took months longer than planned. Installer was often uncontactable or did not show up as agreed. Blinds break repeatedly. Company is not available for repairs within 4-6 weeks. Customers service is surly and aggressive.

Chose this company due to the Google reviews and because of the promise that all 10 Crimsafe screen doors would be fitted by the end of Feb, they tried to fit today, a month after the promised date but all 10 doors had to be returned to the factory due to poor workmanship.I have called numerous times to complain and yet to receive a call from management to explain or apologise, spent over $14k and am waiting to see what type of compensation they would like to offer.
So disappointed overall.
They were fast to reply to my Google review so customers can see but no one from management has reached out to me personally yet!

We spent $6k on shutters for several large windows in our house. The Shutters were sold as being made of "hard wood" but when the first louvre broke not long after having them, we could see the material is some lightweight, cheap brittle wood composite. After this we had further issues - the flimsy plastic bars connecting them broke on one of the sets.

As they're under 5-year warranty we contacted Wynstan. After immediately saying they weren't covered, I pointed out that it clearly states they are covered on the website. Eventually a service guy came out. A long time later we were told they aren't covered but they can quote for fixing them...

Their warranty states:

The obligation of Wynstan is limited to the repair or replacement of products or components found to have a manufacturing or material defect that is not the result of normal wear and tear.

Well, the materials used are cheap and flimsy, causing them to crack and break...however somehow apparently this isn't a "manufacturing issue." After speaking to a very rude, unprofessional and accusational girl at Wynstan head office, a manager called who gave me a load of waffle, such as perhaps they were in strong sun (WTF - that's their purpose!!) and the warranty is a manufacturers warranty and Wysntan has nothing to do with it!

I asked for examples of cases where the warranty was upheld. Neither of them knew of any. Showing the warranty is meaningless.

The design gives away the cheap materials - the top and bottom louvres are too deep - around 6 inches, and fixed, meaning they block a lot of light needlessly. This must be because the materials are so flimsy that they needed to have thick bars to keep them together. A terrible design for a shutter, as it blocks a large percentage of the light that would otherwise come into the room during the day, even when the shutters are fully open.

AVOID WYNSTAN AT ALL COSTS – SHOCKING CUSTOMER SERVICE & FAULTY PRODUCTS
We deeply regret ever choosing Wynstan. Our experience has been nothing short of a nightmare, and we strongly urge everyone to take their business elsewhere.

Here's a summary of what went wrong...

Faulty Product: We ordered a fly screen door that was delayed for months and, when finally installed, failed within two weeks. The flimsy design was completely unsuitable for our space—something their own salesperson even questioned at the time of sale!

Zero Accountability: Wynstan took the faulty door back for ‘repairs’ and has now held onto it for over 6 weeks with no updates, no solution, and no estimated timeframe.

Blatant Ignoring of Consumer Rights: Under Australian Consumer Law, we are entitled to a refund, but Wynstan has flatly refused, despite failing to provide a working product. Their ‘solution’? A generic email telling us the order is "in production"—which we never agreed to in the first place!

Appalling Customer Service: Repeated calls and emails have been ignored. The company refuses to take responsibility and has made every effort to drag out the process, likely hoping we’ll just give up.
We have now escalated this to NSW Fair Trading and NCAT to force Wynstan to comply with their legal obligations. No one should have to go through this level of frustration and dishonesty just to get what they paid for.

Save yourself the hassle, the stress, and the wasted money—DO NOT BUY FROM WYNSTAN

Wynstan blinds faulty product repaired many times and wont give me a new blind or a refund. Keep saying they can fix it but it breaks again. My warrantee expires in 8 weeks after 3 years are they waiting till then so I have to PAY for repairs? No-one is hearing me - customer service doesnt help, installers dont help, they all say if it can be fixed we fix it. So how many times for it to malfunction before they agree to a refund? or a new blind?

- 7 months from order to delivery
- Several misleading and incorrect timelines
- Forgot to check measure
- Awnings were given scallops which were not selected or discussed - they look hideous
- Colour ordered based on the website list of allowed colours ended up being unavailable - in fact we were told that the website was simply wrong and needed updating
- No follow up for satisfaction or apologies for the delay

The quote guy came out in early June 24, outlined a great plan, advised they would use the power near the site for the awning and gave me the impression it would be hardwired. Installation finally happened in August 24, the awnings were installed with cords instead of being hardwired, and one of the cords doesn't reach the power point. "Just use an extension cord" was their suggestion. I said no, if it was going to be like this you could have put the cord on the other side of the awning where it would reach to a power point. "Oh, that's easy to fix", great, do it. More than two months later, it still hasn't been done, I've reported it several times, get told that Wynstan Coburg don't have a manager "go through customer service". I've done that, and I've just done it again. I didn't pay almost $7000 to have awnings with cords hanging out like a dodgy xmas tree. Just got a call from the installer who promised two months ago to get it done - said he has been so busy with new jobs that he couldn't get it done. Don't use Wynstan, once they have your money there is no commitment to giving you what they said they would.

Wynstan quoted on a Crimsafe security door at my house. We paid a 50% deposit which was $600. After chasing them up several times they finally booked a time for installation. Immediately the installer arrived he advised that the door could not be installed because the porch had not been properly measured (by the Wynstan representative). Wynstan then proceeded to ghost me when I tried to get a refund for the deposit. Advise to anyone in a similar situation - if you paid by credit card you can raise a claim with your credit card provider. If not, you can lodge a vcat claim for $67. We lodged a claim with our credit card provider and Wynstan tried to protest the claim however we provided a stat dec showing exactly what has happened and we were reimbursed. I would NEVER recommend this company. They failed to measure correctly and then they attempted to keep our $600 deposit having failed to provide the security door. There was no attempt by Winston to resolve the situation. They just tried to pocket $600 for nothing.

This post is on behalf of my friend Gail Taylor. Gail ordered folding flyscreen door she paid a deposit and waited a couple of months for installation. The guy doing the job took 4 days to do the job and within a couple of days it nearly fell off. I've sent five emails and visited the store twice with Gail and each time we're told somebody will contact you but nothing. Today Gail was told Mark will call you today ti get it fixed its now after six o'clock and still nothing. Unfortunately Gail paid for the whole job so obviously now they've got the money they couldn't care less so my advice to people is if you want any type of blinds don't use Wynstan with a Y because they are dodgy to say the least.