Birmingham EPOS Avis 

I purchased their system because it was cheaper then others. System works under windows 98 and they are making agreement for next 2 years service fee. That is not cheap and windows 98 not supply support after a year. System always freeze. They are not helping enough or on time and lastly they did not even respond but just wish service fee. their system just garbage. Strongly not advise.

Very bad company does not respond to customer Epos system doesn’t work properly do not respond when trying to contact them as the system doesn’t work once you have bought the product they don’t give you a refund even if there system don’t work don’t purchase from them

I’ve owned a EPOS system from expos for quite some time. My recent interactions with staff have been not the best however today I dealt with a young lady by the name of Soha and she was absolutely brilliant. She understood the issues I was having with my system.
Whenever I need any help again I’ll be asking for her and no one else.

I am impressed with the service provided by
Soha.thanks alot

Stay clear from this business. They are trying to charge me £250 for a plastic holder of the PDQ machine even though they have the terminal and the charger. Massive crooks. I would recommend seriously not getting into a contract with these crooks.

i will keep it simple, DO NOT BUY from this company.tried to overcharge me and not answering to my calls.many things to say but avoid this company.

Clear, concise and quick online help from Kristine

Terrible service been paying for a service for a year straight which I haven’t been using now that o want to cancel they’ve automatically renewed me and charging me cancellation fees! Will be taking it further. Never ever pick their customer line. Worst company ever

Still not received no updates on delivery shit really

Do not use this company!!!!

Serious failures and unethical people.

Tills didn’t arrive due to wrong address, three days later after 100s of messages and calls the tills were dumped at the address of which I had moved out of to move into a pub, no one there to receive the tills, despite cancelling.

The company refuse to take my call, call me or deal with the situation !!! Awful company , very unethical, they are now trying to charge me money despite cancelling, no one ever answers phone - terrible terrible !!! Quick to take the money but no one there to deal with issues.

Thy system are not quality, customer services not responding, overall it’s like a scam sales, I would highly recommend not to buy this XEPOS system.

MISS SOHA SOLVED MY ISSUE I WAS STRUGGLING THANKS AGAIN MISS SOHA GOD BLESS YOU.

Asked me for the menu week before was sent out so they could put it in the machine, turns up without the menu on, customer service rude via WhatsApp’, very disappointed

I took out a POS system in July 2025 and it has never worked properly. The printer prints out receipts 24 hrs after a sale, The till will not launch when i need it to, and if it does launch i can only process 1-3 sales per day max before it shuts down and wont relaunch. I cannot add any extra inventory or change pricing without getting an error message.

I have reached out to the support team numerous times but they do nothing... I finally received a call a week ago and the gentleman I spoke to told me I was refusing to answer calls as they had phoned me repeatedly (which is a downright lie) he then proceeded to tell me ow to 'double click' on the icon as I am not doing that- He treated me like i was a second class citizen. I know how to 'double click' and the issue is not me launching the till icon it is the equipment not working!! He then proceeded to shout at me telling me how obnoxious I am

This company is in breech of the contract yet will not release me from it, will not respond to emails, whatsapp or phone calls

I haven't been able to process a single sale in over a week, and considering this is my busiest time of the year it is totally unacceptable and yet they still take the money out of my bank account every month!

When i first received this equipment the tech guys who do the remote training and set it up write their own reviews on your behalf- without my consent! they wrote themselves a glowing review

Never have I dealt with such poor customer service

My previous review was taken down for being (although truthful) "potentially defamatory". All I will say is, don't trust this company at all. We had brief but appalling service as it quickly became clear that what they had said their service would deliver for us bore very little relation to what it could actually do for us, and then they tried to claim we had signed up for a contract we'd not signed up for. It has been the worst experience with a POS type company I have ever had.

Shame I can't leave a minus star review as one star is way to high!
Avoid this company with a barge Pole. They are absolutely impossible to contact and for many months, I'm still waiting for things to be rectified.
About 10 days ago till completely died. It took more than a week for a replacement till to arrive, and it's still not working. And we're trying to get hold of people and nobody replies to emails, nobody replies to whatsapps we have been without until now. For 11 days, and it's impossible to run a business like this. We've gone back to carbon paper handwritten receipts, which make things very difficult for recording. I honestly wish we had never started with this company.

A bit of a delay in replying but overall a very good service.

Great service, fast and effortless!

I normally avoid leaving negative reviews, but my experience with XEPOS/XEPAY has been extremely stressful and has affected my business directly.

I was originally promised lifetime pricing when signing up. After the first year, the company backtracked and said this was a “clerical error”. They later agreed to a corrected rate of £99 + VAT, but several of my branches have been charged far more than this — including one sudden charge of £384, taken during an active billing dispute.

I also discovered that my personal card details were still being stored and used, even after I explicitly asked for them to be deleted. This resulted in an unexpected payment being taken from my personal account, which has now been raised with the ICO as a data protection concern.

Phone calls were not returned, emails often went unanswered, and when I called recently my call was ended abruptly with no follow-up. Contracts supplied to me also contained signatures that did not match any director of my company, which I found very worrying and have raised with the appropriate authorities.

I’m now working with my bank under the Payment Services Regulations and have escalated data-related issues to the ICO. This entire situation has caused considerable stress and disruption.

I really hope the company improves its processes and communication, because no business owner should have to go through this level of difficulty to resolve basic billing and account issues.