Birmingham EPOS Avis 

Efficiency

Today is so smart

Sheen helped us get our till sorted and kept us up to date during the process

one word to describe them was easy to order and the POS came

It has been amazing Experience so far with one of the installation manager team member for Xepos team, he Setup my system, and guided me about the Cloud Access.

THIS IS THE WORST POS SERVICE PROVIDER EVER!
NEVER USE THEM......
XEPOS is undoubtedly the most terrible service provider of POS and Till system, I cannot recommend them to anyone.
Subscribed to them 2yrs ago and their customer service couldn't help to set up hence I was unable to use the service the first year, wanted to make sure I use it at the second year but was told I have to renew first, paid the renewal fund then was told to pay more foe them to support me further, which I backed out.
Now this second year, they renew the contract that's not used which they observed themselves in may and mailed me.
Now I asked that I do not want to be with them and they should refund, only to be told I will be further charged.

To XEPOS, everything is all about money, that's scam. Stay clear

Excellent customer service
Well done
Thank you

Yesterday, soha visited bounce mania to repair the kitchen till. She was professional, friendly and very cooperative throughout the process. She provided excellent service, and her great work attitude stood out to us. We were pleased with her work and appreciated having her here.

SOHA, you a a 10 out of 10 with your service skills today. Thank you for helping me sort out my till problems and adding more to my support. 100%

Fabulous service from programming.

DON'T DO USE THEM!!!!!
Their support is crap, Their machine DIED in the first 6 months. They have not refunded me and say they won't. Nearly three weeks of countless emails, Phone calls that don't get answered and a live chat that keeps going round in circles, I ended up phoning their sales line just to see if someone actually works there (they did answer though). Machine ran on windows 10 which is no longer supported.

Save the stress and agro ad go elsewhere

Purchased Xepos system, early in December. Paid up front for the system, followed by 2 payments from my account of £36 so far.
The system arrived completely unprogrammed even though i was told it would arrive fully set up with my business software fully installed. After numerous hourly phone calls, the system still doesn't have staff, price lists etc on it. The system has never been able to be used and sits in my garage as they are impossible to get through too. On requesting a refund and cancellation from the 3rd day to date, they have no interest and tell you that you have a contract in place and are willing to do nothing. DO NOT USE THIS COMPANY. Look at all the reviews, I am by far not the only one in this position.

Very quick reply. Professional service. Soha helped me today. She is reliable, prompt reply.

This company Xepos is not a very helpful company I wouldn't waste your time using them the only phone line service they have is with Sales where you can buy new EPOS systems technical support is zero to none and is all done via WhatsApp you can't talk to anyone from customer service or technical support it's all via live chat or WhatsApp and then to cancel it's all thur email no number no WhatsApp sales team promise you a call back from an agent yet to no avail you get nothing you basically pay £36 a month to be left in limbo and don't even get me started with the development team to sign you up to a system that hasn't had anything setup to have to go thur everything on WhatsApp with them over and over again four days I spent trying to sort issues out... To nothing they just like to take a payday easy money because then to cancel they want £576 to terminate account yea ok fine so I'm thinking to myself ok I've paid that I've got a til yea cost me a little more than I wanted to pay but I'm not stuck with a company who gives no help whatsoever however yes you own a til but you don't own the administrator side of it they won't release a password allowing you to do what you like with your PC once paid even tho your no longer a customer because you've paid your bill I would avoid this company at all costs unless you're up for playing and tweaking to your desire I wish I never clapped eyes on this company as they have done nothing but give me a headache from the get go.

Thanks
Drybrook Social Club

*UPDATE*
Customer service states they want to help according to the review I placed however matters get worse now so I've paid out all of the above termination fees ect to be told I now own the hardware however when I got a professional in to refresh windows to use another software on it it's completely locked won't give me the bios password which I'm legally entitled to according to trade and standards should be standard practice understandable I won't have passwords for anything regarding there software but this is for access to my pc that they've taken over £700 for something that's useless to me!!!

I took over managing a business that uses XEPOS systems. Turns out that no-one in the business knew how to access the system remotely, so were taking the till out of action in order to update it and get reports.
Contacted XEPOS half a dozen times trying to get support; they were terrible to deal with. Either didn't respond, or bounced me around their various departments.
It was such a simple request, but left me looking for an alternative supplier because dealing with these guys just isn't worth the effort.
The irony is that we're otherwise happy with their product; once again a company shoots itself in the foot with crappy after-sales service.

DO NOT USE THEM.
XEPOS have caused me nothing but grief, They were quick to take my one off payment for one of their epos systems and it is not worth the money. Firstly, if you want to add a printer for example you can't you have to get them to add it, if you want to do updates for the windows system you can't as they had to do it, They wanted to charge me £300 for a list of my own products, The operating system was windows 10 and updates and support by microsoft had stopped and the machine was not powerful enough to even think about updating to windows 11. The Machine packed up completely after 6 months and I kept ringing the support line for it to not be answered, I emailed for it to not be answered, I used the live chat for it to not be answered, I used the customer service line who answered but said they would send an email to the support team it wasn't answered. After two and a half weeks after the machine died completely and I was left with NO stock management or accounts of sales I finally get a call from XEPOS customer services asking if I was still having problems with the system. I told them since there was no help I have had to purchase a different system and start again from another source. The woman on the phone then said ok we will cancel it. Next day got worse as I received an email to say that I have to pay them for an early cancellation fee, Postage, and admin fees all on top of what I initially paid out, and for any day after the due date is £5.00 per day added on. Apparently I signed a contract for which one has NOT been signed all I have from them document wise is a receipt of purchase.
Please think about other options first. These guys are not worth the hassle.

Most disgusting company to work with. When they want to sell their products they are really good, but if you face any issues good luck with contacting them and get the problem solved.

Terrible support and outdated hardware that feels over 30 years old. I’ve only stayed for over three years because of the restrictive contract. Pay more elsewhere and avoid this provider.

Good experience overall

The delivery was a small issue but the experience with the products was awesome actually. Wish they explained everything better in the beginning.

Anna was very helpful when we got issues with our xpo and sort it out for us. Very responsive.