XEPOS’s service has become intolerable. Our card machines have failed repeatedly, replacement equipment has also been faulty, and our repeated requests to speak to someone who can help have gone u... Voir plus
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Lisez les avis des autres
Today, my XePOS system had an issue connecting to the card machine, but it was sorted out very quickly. The XePOS worker, Nimra, was professional and made communication very easy. My issue is fully r... Voir plus
Nimrah who gave us all information about new all in 1 epos system and she done everything for us very smoothly . she made it very easy to purchase this systems and all back up she done it aswell which... Voir plus
I’ve owned a EPOS system from expos for quite some time. My recent interactions with staff have been not the best however today I dealt with a young lady by the name of Soha and she was absolutely br... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Centre Court, 1301 Stratford Road, B28 9HH, Birmingham, Royaume-Uni
- 0345 0345 930
- info@birminghamepos.co.uk
- xepos.co.uk
3,9
Bien
3 k avis
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Complete Scammers Be Alert
Complete Scammers Be Alert
I joined this company more than a year ago seeing their lucrative offer to start with £99 . I have been told to pay £35+ Vat for a year and after a year I would own the system. I asked what about the software? they let me know that its £100 a year for the software which sounded really good as a new business starter. 1 Year passed and they continued taking £35+vat every month. When I contacted i was told the £100/year offer not valid anymore instead its £20+vat per month. which i never been informed and signed up for. I stopped direct debit and contacted cancellation only to find out I am locked out of the software without notice and slapped with around £600+ cancellation charge for early cancellation of a renewed contract that i never asked .
The system itself not bad , but its not the best system. I consider it as not suitable for me. I have had issues over the year , response from support was quick but recently its worse than ever. I found it slow , lagging not convenient in many ways.
12 mars 2026
Avis spontané
Réponse de Birmingham EPOS
Hi Sabbir,
We’re truly sorry to hear about the frustration you've experienced with both the system and our billing practices. This is certainly not the level of service we aim to provide, and we understand how concerning this situation has been for you.
We would like to investigate the issues you’ve raised regarding the pricing and contract terms. Please contact us directly at cancellations@xepos.co.uk with your account details so we can review the situation and work toward a resolution.
Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Best regards,
Customer Service Team
Réponse de Birmingham EPOS
Hi Mr. Parmar,
Thank you for your kind words! We’re glad to hear you received excellent and prompt service. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Moving forward, slowly. Menu items not installed
Order received in good condition. Initial setup was easy. Software setup was/is ongoing and so far frustrating. Windows 10 not supported. Screen/computer says to update to Windows 11. Still working issues. We shall see. Need a quick and easy guide.
6 mars 2026
Réponse de Birmingham EPOS
Hi Shawn,
We’re truly sorry to hear about the delay with your order, and we completely understand your frustration. This is certainly not the experience we want to provide.
Please contact us directly at customerservice@xepos.co.uk with your order details, and we will look into the shipping status and provide you with an update right away. We appreciate your patience and are committed to resolving this as quickly as possible.
Best regards,
Customer Service Team
Réponse de Birmingham EPOS
Hi John,
Thank you for your feedback! We’re glad to hear that Sheen helped get the job done. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Faryal was very very helpful
Faryal was very very helpful. He took his time ensuring he successfully set up the menu. He also answered all my numerous questions. Thank you very much for your help.
4 mars 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you for your kind words! We’re thrilled to hear that Faryal was very helpful and took the time to set up your menu and answer all your questions. We truly appreciate your feedback and are glad to have been of assistance.
Best regards,
Customer Service Team
The developer who worked she have very…
The developer who worked she have very good experience in her software field.she resolved the some glitches in the system within minutes.Tqq very much for that keep it up and goes on
2 mars 2026
Avis spontané
Réponse de Birmingham EPOS
Hi Prince,
Thank you for your kind words! We’re glad to hear that our developer was able to resolve the glitches quickly. We truly appreciate your feedback and will keep up the good work!
If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Réponse de Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear you had a great experience. If you need any further assistance, feel free to reach out!
Best regards,
sheen was very professional in her…
sheen was very professional in her manner and training was very good and well understood!
27 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear that Sheen was professional and that the training was clear and well-understood. If you need any further assistance, we’re here to help!
Best regards,
Customer Service Team
A very helpful with our difficulties
Anum is very efficient and professional.A very helpful with our difficulties . Thank you for your service
27 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear that Anum was efficient, professional, and helpful with your difficulties. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Thank you Sheen for your support
Thank you Sheen for your support, brilliant knowledge and my card terminal working fine. Thank you.
27 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you for your kind words! We’re thrilled to hear that Sheen was able to support you and that your card terminal is working fine. If you need any further assistance, we’re here to help!
Best regards,
Customer Service Team
Réponse de Birmingham EPOS
Hi,
Thank you for your kind words! We’re so glad to hear that Soha provided great support. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Best work
⸻
We had the pleasure of working with the programming team Soha for our recent menu update, and we are extremely satisfied with the results. From start to finish, their team was professional, responsive, and highly skilled.
They understood our requirements clearly and delivered exactly what we needed — with great attention to detail. The updated menu system is smooth, user-friendly, and works perfectly. Any adjustments we requested were handled quickly and efficiently.
We truly appreciate their dedication, technical expertise, and excellent communication throughout the project. We highly recommend Team Soha to anyone looking for reliable and high-quality programming services.
Thank you again for the outstanding work!
23 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that Soha and the programming team were able to meet your needs and deliver a smooth, user-friendly menu update. We truly appreciate your recommendation and are happy to know you're satisfied with the results.
If you need any further assistance, we’re always here to help!
Best regards,
Customer Service Team
Réponse de Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear that your problem was solved quickly. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Any little amendments
Any little amendments. Help is just a message away.
Really appreciate your help.
16 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi Ms. Kaur,
Thank you for your kind words! We’re glad to hear that our help was just a message away, and we truly appreciate your feedback. If you need any further assistance, we're always here to help!
Best regards,
Customer Service Team
Fast & efficient
19 février 2026
Réponse de Birmingham EPOS
Hi John,
Thank you for your feedback! We're glad to hear you found our service fast and efficient. If you need any further assistance, we're here to help!
Best regards,
Customer Service Team
Having used XEPOS for 5 years we have…
Having used XEPOS for 5 years we have decided not to renew our contract. We have had a few issues over the last year and have had to use a back up system from SUM UP .. Trying to get a response from XEPOS is very difficult.
This is the requirement to give notice,
Please note that notices are only valid if given within the correct cancellation window, which starts 14 days before the contract end date and ends on the contract end date. Any notice given before or after this window is not valid.
Stay well clear.
18 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi Delightful Dining,
We’re sorry to hear about your experience and understand your frustration. Please reach out to cancellations@xepos.co.uk with your account details, and we’ll review your cancellation request to ensure it’s handled properly.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
Soha was fantastic went above and…
Soha was fantastic went above and beyond to help with our till, will definitely use again and recommend
17 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi Andrew,
Thank you for your kind words! We’re thrilled to hear that Soha went above and beyond to assist with your till. We truly appreciate your recommendation and look forward to working with you again!
Best regards,
Customer Service Team
Excellent and patience agent
17 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi Vajo Afrocaribbean,
Thank you for your feedback! We’re glad to hear you had an excellent experience with our patient agent. If you need any further assistance, we're here to help!
Best regards,
Customer Service Team
Stay clear of this or these 2 companies.
Not sure if they are called Xepay or XePos, why do they have 2 names? Never know what one I am suppose to be dealing with.
Billing twice per month taking twice the fees they should be and no way to unsubscribe from the service even after emails they refuse to stop billing you, asked them to terminate my account 5 months ago and they are still trying to bill me.
Company needs shutting down, stay clear!
17 février 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
We’re truly sorry to hear about the difficulties you’ve experienced with billing and account termination. This is certainly not the level of service we strive to provide, and we understand your frustration.
Please contact us directly at cancellations@xepos.co.uk with your account details, and we will look into your case and resolve this issue promptly.
We appreciate your feedback and hope to regain your trust.
Best regards,
Customer Service Team
Réponse de Birmingham EPOS
Hi Irfan,
Thank you for your feedback! We’re glad to hear that the explanation was helpful and clear. If you need any further assistance, we're here to help!
Best regards,
Customer Service Team
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