Birmingham EPOS Avis 

The issue was resolved impeccably and swiftly. They lady was respectful and polite.

Excellent work done by faryal quick and fast response and resolve all problems thank you very much

I am extremely disappointed with the way XE POS has treated my business. Over the course of our time with them, we experienced repeated service failures which negatively affected our daily operations and caused inconvenience to our customers. Instead of supporting us as a business customer, the company seemed more interested in forcing us to remain tied into their contract despite the issues we faced.

Communication from different departments was inconsistent and confusing. At one point we were informed that the account would be closed, while at another time we were told the contract was still active and additional charges were due. We also experienced delays in receiving proper return instructions for the equipment, yet pressure continued regarding payments and cancellation fees.

As a business owner, reliability and customer support are extremely important. Unfortunately, our experience with XE POS did not reflect professionalism, transparency, or fair treatment. The stress and disruption this situation caused to our business was completely unnecessary.

I would strongly advise other businesses to carefully review all contract terms and consider customer service experiences before committing to this company. In fact, I will advise that other businesses should not engage with them at all because they are so dubious and inconsiderate,instead choose epox now over them.

Great experience

brilliant service

I got all the information step by step in picture format

Clear and precise instructions when setting up the retail POS, Maryam was very helpful and helped with any questions I had! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Awesome service very helpful

Absolute SCAMMING... you know where I am going here!
Sold me a product that is not fir for purpose! Cancelled within 2 days of getting it yet they keep adding more and more fees on and say I cant cancel. I have just reported to trading standards for breech of GDPR also as I am not trading from the business anymore (told them) yet they are emailing the new tenants with my personal detils.

ABSOLUTE FRAUD OF A COMPANY!! STAY AWAY AND do NOT TRUST THEM!!
I had the absolute displeasure of dealing with XEPOS, and I honestly wish I could get that time back. From the start, things felt disorganized and confusing—like nobody quite knew what was going on or who was responsible for what. Communication was slow (when it happened at all), and getting a straight answer to even simple questions felt like pulling teeth.

The product/service itself didn’t inspire much confidence either. It's not particularly user-friendly. I kept running into issues that added up to a frustrating overall experience. Catastrophic payment processing issues pairing with card machine, just a constant stream of annoyances that made me wonder if anyone had actually tested it properly before rolling it out.

What really sealed the deal for me was the lack of support. When something went wrong, it didn’t feel like anyone was in a hurry to help or even acknowledge the problem. You’d expect at least a basic level of response, but that just wasn’t there.

Overall, XEPOS is a horrific company to deal with unless you enjoy wasting time, wasting money and dealing with unnecessary headaches. There are far better options out there that actually seem to value their users.

Also, they don't refund customers monies for unsatisfactory items supplied by them.

Worst company - please do not use. their customer support team is useless and just passes you around to different agents who do not help. Please save yourself the hassle and DO NOT USE. 6 days without card machine and no urgency from this company to help assist or any compensation offered.

If you need a system that actually works and a company that answers the phone, look elsewhere. XEPOS sold me a system with OS faults that doesn't fit my business needs. When you try to get help, you get ignored or hung up on by technical support. I have wasted hours trying to get this fixed. I have now formally rejected the system under the Consumer Rights Act. Very frustrating experience for a small business owner.

would like to express my appreciation for the Xepos team members for their outstanding support and service. Their professionalism and dedication have made a significant difference in ensuring our kitchen printer operates smoothly.

The team consistently delivers good service, responding promptly to our needs and resolving issues efficiently. Their technical knowledge and willingness to assist have been truly valuable to our daily operations.

In particular, I would like to highlight their excellent service when handling our kitchen printer work. They demonstrate great attention to detail, quick problem-solving skills, and a strong commitment to customer satisfaction.

Overall, the Xepos team has been reliable, supportive, and highly effective. We are very pleased with their service and look forward to continuing our collaboration.

Best company
I had a problem and they sorted in 15 mins
Agen anum was very helpful

At the beginning, everything seemed fine, quick set up, quick to take payments.
I asked for end of the contract at the end of the year.
They asking for more money, they keep charging me for the till I don’t even have, it’s been nearly a year I’ve been trying to get them to get this right, but nobody ever answers, or they say we will get back to you and never do! And still charging me monthly fee for something I don’t have or use!
And I have emailed in time to finish the term, and they can’t even finish a contract in time!
Terrible

Quick turn around

Absolutely rubbish. PLEASE DONT SIGN WITH THIS COMPANY. Unfortunately I am still tight to their contract but everyday there’s an issue with the till, the system will freeze more time x day than it would actually work. The team is not responsive at all, at the beginning everything is fine and everyone helps, the second you face an issue forget about it!
I have told them I would write this 1 start review of my system is not sorted and they haven’t helped at all ever since January 23rd.

STILL having issues with EPOS - no item it did not arrive on the day i was told and telling me i have to pay £1800 in contracts and i have not even laid eyes on the xepos system, argumentative with me on email, call up left on hold for over 30mins with no response, no answer on WhatsApp, no answer on live chat! STAY WELLL AWAY REPORTED TO TRADING STANDARDS

Today, I messaged Xepos via WhatsApp. The agent replied very quickly and sorted out my issue immediately. I am very satisfied and thankful for Anum; he was very friendly and helpful.
Much appreciated!

Items do not arrive SCAM SCAM SCAM!!!!!!! Ordered in January nothing arrived now March! Customer service don’t get back to you people on phone aren’t interested take money before sending any paperwork! Say items are dispatched and then don’t arrive STAY WELL AWAY!!!!!